Spyware Doctor 5.5.0.204 stuck on "starting" at bootup

[Tidus79001]

Spyware Doctor 5.5.0.204 is getting stuck on a status of "starting" at bootup. The system is a Pentium 4 2.67 GHz, 2 GB RAM, and 4 GB page file. Also I am running Trend Micro Internet Security Pro. Kernel Compatibility Mode is enable, and hasn't resolved the issue. I tried to disable Kernel Compatibility Mode, and after rebooting it had re-enabled itself.

[ohso]

You are correct, it is getting stuck on startup. Eventually (maybe 4-5 minutes) it will start, for me anyway. The key part here is 1) I run no other real time AV software and 2) it did _not_ do this in the previous version (170?).

Although I cannot get Windows task manager to start, it appears to me that Update.exe is hanging.

[Support]

Tidus,

Please try the following:

Start the computer with no programs running.

To clean boot Windows with a Selective Startup
- Click on Start Menu > Run > Type: msconfig > OK
- The System Configuration Utility appears
- Click on General Tab > Under Selective Startup, make sure that "Load System Services" is the only item checked. (You will be unable to unselect "Use Original BOOT.INI." This is OK).
- Clearing all the boxes (except Load System Services) provides for a basic clean boot. For a complete clean boot

- Click the Services tab.
- Check Hide All Microsoft Services (You must hide the Microsoft Services before continuing)
- Uncheck all Services which are displayed in the list except for the two Spyware Doctor services
- Click Apply and then OK.
- Click Restart

When your computer reboots, see if Spware Doctor starts normally.

To restore your computer to its original settings:

1. Click Start, and then click Run. The Run window appears.
2. In the Open box, type msconfig and then click OK. The System Configuration Utility appears.
3. Click Normal Startup.
4. Click OK.
5. Click Restart.