False Positive

[gerhardps13]

I am getting a false positive for the trojan-spy.bankjet virus. Spyware dr seems to be marking files that are in Thomson Financials stock program as being this. Removing the "virus" with spyware dr cleans the machine, but makes the program inopperable. I am using a clean install (from the company on disk) so I know that there is no infections and it must be a false positive. WHat is the reporting process so that spyware dr can recognize these files as clean?
thanks

[mjq424]

Hi
The below is quoted from the Spyware Doctor Online Support page:

In the case that Spyware Doctor is detecting a program that you believe to be safe, please send an email to support@pctools.com with the subject "False Positive".
Please make sure to give us enough detail regarding the false detection.
Please attach the Spyware Doctor scan logs or history file
Spyware Doctor 5.0
In Spyware Doctor, click on 'Settings'
Click on 'History'
Click on 'Save to File'
Save the file onto your desktop (or any other location) as history.html
Attach the saved file to a reply to this emailSpyware Doctor 4.0 or later Zip up the folder C:\Program Files\Spyware Doctor\LogsOnline Support available here:
www.pctools.com/contact/support (http://www.pctools.com/contact/support)

Hope that helps

[AChen]

Hi gerhardps13,

Could you get a screenshot of the detection in SD and I'll pass this onto the Malware Research Centre for analysis.