Problem for email sending / receiving [Archive]

View Full Version : Problem for email sending / receiving

Otto

02-13-2008, 06:05 AM

Hi everyone, I have run my Spyware Doctor with AV + Avira AntiVir for a long time and both of them worked great.

Recently, I have problem to receive email, the symbol is.....I could no problem send out the email and no any fault delivery massage was returned. But the receiver got my email with an no subject and no content of email. I try to send an email to myself and have the same email with no subject and no content.

In order to solve this problem, I try to change my setting of Spyware Doctor with AV and have a significant finding when I Disable "OnGuard", everything resume to normal condition that means I can receive a completed email as I sent.

Would you please provide your experience and solution with me because I run spydoctor for many years and I have never encounter this problem before. Your speed up reply will be much appreciated.

Note:
My Spyware Doctor with AV revision is as following..
Product Version: 5.5.0.178
Database Version: 5.09190
AntiVirus Engine: 4.4.2

Thanks & regards

Otto

AChen

02-13-2008, 06:08 AM

Hi Otto,

Could you disable Email Guard and see if this resolves the problem?

So this didn't occur before when running SD+AV? Did you make any changes to your PC/settings in this time?

Otto

02-13-2008, 07:08 AM

Dear Chen,

Thanks for your prompt reply. I had tried to turn off the email guard at previous fault isolation unfortunately the problem still exist.

Yes, this didn't occur before when running SD+AV. I did not make any changes to your PC/settings in this time. Did you have release any software update and link this issue?

In addition, I encount another problem with receiving email when the email content with a url. I cannot successfully receive the email by outlook. The outlook will show a fault message, please kindly link to here - http://farm3.static.flickr.com/2082/2262538566_16644366a8_o.jpg. When I Disable "OnGuard" then receive the email which contented with url. I can no problem to receive the email. It's really strange and not happen before.

In my last post, I mentioned that I will receive the email with no subject and no content when Enable "OnGuard", please kindly link to here - http://farm3.static.flickr.com/2285/2262538608_751e4942f0_o.jpg. I hope my explain is very clear. Thank you very much for your technical support.

Best regards

Otto LEE

AChen

02-15-2008, 04:33 AM

please kindly link to here - http://farm3.static.flickr.com/2082/2262538566_16644366a8_o.jpg. When I Disable "OnGuard" then receive the email which contented with url. I can no problem to receive the email. It's really strange and not happen before.

In my last post, I mentioned that I will receive the email with no subject and no content when Enable "OnGuard", please kindly link to here - http://farm3.static.flickr.com/2285/2262538608_751e4942f0_o.jpg. I hope my explain is very clear. Thank you very much for your technical support.

Best regards

Otto LEE

I am unable to view the images in the link. Could you please attach the images to the thread :)

Otto

02-15-2008, 04:52 AM

Dear Chen,

OK....PLS kindly see the photos as below

http://farm3.static.flickr.com/2082/2262538566_16644366a8_o.jpg

http://farm3.static.flickr.com/2285/2262538608_751e4942f0_o.jpg

Thank you very much for your assistance.

Best regards

Otto LEE

AChen

02-15-2008, 04:59 AM

Otto

02-15-2008, 05:25 AM

Dear Chen,

Thanks for your prompt reply.

PLS kindly see the attachment...

Best regards

Otto LEE

AChen

02-15-2008, 06:06 AM

Dear Chen,

Thanks for your prompt reply.

PLS kindly see the attachment...

Best regards

Otto LEE

Thanks for the images. We'll look into this and will give you an update as soon as we find something :)

Otto

02-18-2008, 05:51 AM

Dear Chen,

Thank you very much for your help. Your further investigation and reply will be much appreciated.:p

So far, I have disenabled my Spyware Doctor AV until the problem is solved.:)

Thanks & Regards

Otto LEE