is it best to leave in quarantine or remove

[grozz]

what is the best thing to do leave items quarantined or remove them

[tom.tdw]

just leave it in quarentine

spyware doctor encrypts everything in quarantine so it can't reinfect you. you probably won't need anything in quarantine but you never know

[Jitesh]

so if you were to remove it you would get infected again?

[mjq424]

Hi
When you quarantine an infection, Spyware Doctor moves it to a specific folder and encrypts it so that it cannot do anything. If you then delete the files in quarantine they are deleted from your disk, like placing them in the recycle bin. But, if you restore them from quarantine you will then be re-infected. Quarantine is most useful for when you are not sure an infection is real or a false positive.
Hope that helps

[jacklazara]

i allways deleate them , only in this case i feel that i've cleaned my pc ))

[Super Dak©]

I removed a item (trojan?) from quarantine thinking it was the same as deleting it (which from reading here, it is). But ever since I've been getting 50-150 messages a day (from my e-mail server) as undeliverable or delayed messages from my account (to e-mail addys I've never seen before). I've updated my PC Tools and scanned numerous times (both intelli and full) and it finds nothing. Is it possible removing it from quarantine just put it back in the system and now it doesn't recognize it as a threat 'cus I removed it from quarantine?
And obviously, I'm not exactly great with computers...
Thanks for any input.

[haapy]

Quarantining is always the best approach. If it was a false positive, you can always restore it.

Removing an item from quarantine (not restoring) is deleting it.

It sounds like your e-mail account has been hacked. I suggest that you change your e-mail password immediately.

Make it a strong password with numbers, uppercase letters and lower case letters, special characters if your ISP allows it.

[katie]

Another thing to add, if you restore a quarantined file and you run another scan, it will detect these files again if it is a threat (or originally detected as a FP unless a fix is in place). The only way it will not be detected again is if you add these entries into the Global Action List to ignore it.

[Super Dak©]

I changed my password and that seems to have worked (thanks!!!) but now it asks for my user name and password every time I check my messages (I've "checked" remember me on this computer). And now that I tried to send an e-mail, it just keeps asking and the message never sends, just keeps asking for my info ut won't accept my info (and since it now won't send which it tries to do first since I have an outgoing e-mail, it won't check for new messages either). I had to move the outgoing message to my "drafts" folder just so it'll check for new messages. I hate this thing! :) Any ideas? I'm using Windos Mail.


It sounds like your e-mail account has been hacked. I suggest that you change your e-mail password immediately.

Make it a strong password with numbers, uppercase letters and lower case letters, special characters if your ISP allows it.

[haapy]

You have to check with your ISP. They may have put a freeze on your out box due to the high volume of mail that was being submitted.