Spyware Doctor 5.5 - Had to uninstall; no support from PC Tools Or Even Reply

[Jon8503]

I have had spyware doctor for sometime and no problems I can remember until I did the free upgrade to 5.5. Since I already have a firewall and anti-virus, I moved to 5.5 w/o anti-virus. However, even then, the conflicts started and I after uninstalling and reinstalling a couple of times, had to just uninstall it completely.

I can understand when you change a product, there might be bugs and problems but when I submitted an email to pctools support, I got back the auto reply and how to track your submission. When you do that the link does not even work.]

The support is non-existent and they will not even reply. I will never use this product(s) again and will not recommend to anyone if this is the way they are going to treat their customers.

[mjq424]

Hi
I'm sorry to hear that you had such a bad experience. What kind of problems were you experiencing?

[AChen]

Hi Jon8503,

Could you please send me your ticket number and I'll investigate this further. Please note that the support team will reply to all tickets and work on a 24/7 basis. You can also contact them via phone support, live chat or through tickets.

[Jon8503]

Anthony, thanks for your reply. Actually, today I went ahead and downloaded it again and it seems to be working great like the old version did. I don't know what was wrong with the support link but the first time I got the automated reply but nobody ever got back. It gave a link you were supposed to get your status but that did not work. I tried I think 2 or 3 other times and as of today, no reply from anyone.

Doesn't matter now because everything seems to be fine so they much have got the conflict taken care of. I have Vista Ultimate and ATT UK-verse with McAfee Firewall; Anti-virus.

Thanks again, you are the first offer of help. I am glad it is because it is a good product. I also went ahead and downloaded ThreatFire which is working good.

[Jon8503]

Could not get a screen back from reboot, would get the non-display page, freeze up. I have Vista Ultimate with U-verse high spped, McAfee firewall and antivirus.

However, as I told Anthony, I downloaded it again today and it is working great like the old version did so evidently somebody got the conflicts worked out or bugs.

Anyway, I am happy now. Thanks mjq I appreciate your assistance.

[AChen]

Anthony, thanks for your reply. Actually, today I went ahead and downloaded it again and it seems to be working great like the old version did. I don't know what was wrong with the support link but the first time I got the automated reply but nobody ever got back. It gave a link you were supposed to get your status but that did not work. I tried I think 2 or 3 other times and as of today, no reply from anyone.

Doesn't matter now because everything seems to be fine so they much have got the conflict taken care of. I have Vista Ultimate and ATT UK-verse with McAfee Firewall; Anti-virus.

Thanks again, you are the first offer of help. I am glad it is because it is a good product. I also went ahead and downloaded ThreatFire which is working good.

Cool, that's great to hear :) If in future you have problems contacting support, send myself a PM with the ticket number or your email address and I can help follow up any outstanding tickets or you can call support - http://www.pctools.com/contact/.

[James H. Dodds]

I am having the same problems downloading the 5.5 Spyware Doctor Upgrade. Working with Windows Vista, download froze the screen. Had to reboot in Safe Mode, and use a recovery point to get going again. Tried it twice, it froze the system twice. Sent PC Tools a request for help last week, never heard back. Ticket No. \"4050-2022-72\" I suspect there is a Vista conflict, but had to disable Spyware Doctor. Status: Down.

[AChen]

I am having the same problems downloading the 5.5 Spyware Doctor Upgrade. Working with Windows Vista, download froze the screen. Had to reboot in Safe Mode, and use a recovery point to get going again. Tried it twice, it froze the system twice. Sent PC Tools a request for help last week, never heard back. Ticket No. \"4050-2022-72\" I suspect there is a Vista conflict, but had to disable Spyware Doctor. Status: Down.

Hi James,

Could you please provide more info - when does the PC freeze? when you are trying to download the SD setup file? or is it during installation?

[James H. Dodds]

My first reply via this message disappeared with a message that I wasn't "logged on" (even though I was)..cute.

I had not heard from anyone at PC Tools Service since my message last week, and was forced to take action on my own. I have uninstalled Spyware Doctor 5.5 with help from CastleCops threads. (The Program Uninstall under the SWD- Vista menu didn't work either). I will install a competitive product today. This is my final message and notice that I am no longer using your product. Please remove me from your "automatic renewal" list that numerous threads identify as a PC Tools tactic. Tell your Company to "keep the change" of the remainder of my contract period this year. I will concider it a bargain to be done with this unpleasant experience with your product.

[AChen]

My first reply via this message disappeared with a message that I wasn't "logged on" (even though I was)..cute.

I had not heard from anyone at PC Tools Service since my message last week, and was forced to take action on my own. I have uninstalled Spyware Doctor 5.5 with help from CastleCops threads. (The Program Uninstall under the SWD- Vista menu didn't work either). I will install a competitive product today. This is my final message and notice that I am no longer using your product. Please remove me from your "automatic renewal" list that numerous threads identify as a PC Tools tactic. Tell your Company to "keep the change" of the remainder of my contract period this year. I will concider it a bargain to be done with this unpleasant experience with your product.

I have replied to you're ticket yesterday, when I sent my reply to you on the forum.


Hi James,

Could you please provide more info - when does the PC freeze? when you are trying to download the SD setup file? or is it during installation?

[ohso]

> I have had spyware doctor for sometime and no problems I can remember until I did the free upgrade to 5.5.

I have SDwAV, paid version. Details probably matter here, with so many software versions available, each in a paid or free variation.

I did not start using SDwAV until ver 5. I have had three "dot" versions since. (17x, 204, 212?) Each release has had fewer problems, for me.

Because of the tweaks we make over time, it's a little difficult to tell where the big effect is. I increased swap space and that may have resulted in fewer slowdowns.