Beta 5 not so ready for prime time

[krispin]

Yesterday couldn't install, installed but wouldn't load and after un-install and reinstall finally able to install and it went to intelliscan but 'anti-spam' was not activated and email guard was greyed out and unable to start either. Today the program would not load. Win2K 4 with Beta 5. Beta 4 was working except I had disabled anti-spam because it slowed down getting emails to a pace unacceptable and left emails on the server.
Events-
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 11/28/07
Time: 06:47
User: N/A
Computer: HOME
Description:
The following boot-start or system-start driver(s) failed to load:
IKFileSec
and Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 11/28/07
Time: 06:45
User: N/A
Computer: HOME
Description:
The Dynamic Virus Protection service failed to start due to the following error:
The system cannot find the file specified.

[krispin]

Events-
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 11/28/07
Time: 07:05
User: N/A
Computer: HOME
Description:
The following boot-start or system-start driver(s) failed to load:
IKFileSec
and
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 11/28/07
Time: 07:04
User: N/A
Computer: HOME
Description:
The Dynamic Virus Protection service failed to start due to the following error:
The system cannot find the file specified.
and
Anti-Spam is Off and will not allow me to turn it on though in Outlook each incoming email is marked with the beta tag.
Email Guard is greyed out and there is no way for me to change it. Win2K 4 and Outlook 2003
Help.:eek:

[vecchio]

Hi
Please try the follow
Completelly uninstal the suite
Go to Start -Search- ALL folders and files-More advanced options-check the options "search system folders " and" search hiden files/folders"
And then in the search bar write" PC Tools Internet Security" and delete all olders references
Repeat the operation loking for "spam monitor" references also
Clean your registry (Using ccleaner registry clean utility as example)
Only after all this operation Install the suite again
Lets see what hapens
Hope this helps

[AChen]

Events-
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 11/28/07
Time: 07:05
User: N/A
Computer: HOME
Description:
The following boot-start or system-start driver(s) failed to load:
IKFileSec
and
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 11/28/07
Time: 07:04
User: N/A
Computer: HOME
Description:
The Dynamic Virus Protection service failed to start due to the following error:
The system cannot find the file specified.
and
Anti-Spam is Off and will not allow me to turn it on though in Outlook each incoming email is marked with the beta tag.
Email Guard is greyed out and there is no way for me to change it. Win2K 4 and Outlook 2003
Help.:eek:

Hi Krispin,

Could you provide us with the following information:

- Installation log:
The installation log file is created in the temporary folder.
To go to the temp folder:
Start->Run, type %temp%.
Install Log filename is : Setup Log YYYY-MM-DD .txt

Also, did you receive the following notification message:

Notification title = 'Email Protection Disabled'
Notification message = 'Layer Service Providers (LSP) installed by Spyware Doctor could not be found. Email protection is now disabled. Please refer to Help documentation for more information regarding LSP.'

When the service starts up, PCTIS verifies the validity of the LSP stack. If the chain is found to be suspicious in any way we do not insert our LSP to avoid possible loss of internet connection issues. Hence email guard and anti-spam are disabled and the notification pops up.

[krispin]

Well I tried to post the log and the message said my post was too long. So more time lost and hassle. Give me a break guys. This is just stupid.

[mjq424]

Hi
You can attach the log as a text file in your next reply, or email it to the support team on support@pctools.com

[krispin]

I did that and am waiting for a solution. K

[mjq424]

Hi
Can you compress the logfile into a zip file?

[krispin]

Sorry, didn't read this until today. I sent the log file directly to support and am still waiting. And in answer to earlier question i get only the LSP warning on start up. K

[AChen]

Sorry, didn't read this until today. I sent the log file directly to support and am still waiting. And in answer to earlier question i get only the LSP warning on start up. K

Could you please PM me you're email address so that I can locate the required information :)

[krispin]

I finally got everything working by uninstalling everything, using LSPfix to remove the lsp listing, finding all PCT files in winnt and writing to *.old and reinstalling BUT I am left with 4 PCT entries for each netbeui DEVICE in networking. I would very much like to remove these entries but am not allowed, not even in safe mode. Does this mean I must completely uninstall the network and reinstall it all? Please tell me an easier way.

[krispin]

Well, I spoke too soon. Checking computer management error logs everything appears to work on start up but-
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 12/12/07
Time: 07:24
User: N/A
Computer: HOME
Description:
The following boot-start or system-start driver(s) failed to load: IKFileSec

[DocLotus]

Not Rready for Prime Time is Correct.

I have no desire to buy ANY program that I can not read the screens.

The 120 DPI issue is a BIG one for me as several of the screens are unreadable due to the text being cut off at the window border. As a result, I am unable to see what is going happening on several of the screens and can not change settings as check boxes and buttons are not visiable on these screens.

When, and only when THAT is fixed will I purchase PCTIS.

Doc