Win 2003 with Terminal Services supported??

[tbear]

Hi,
Wondering if the Enterprise version of Spyware Doctor is supported on Windows 2003 servers (both Standard and Enterprise versions) that have Terminal Services?? There are a couple of dozen users who use these systems and I was looking for a supported anti-spyware solution. Webroot's product is not supported on Terminal Server. The Spyware Doctor Enterprise web page does not seem to mention support for Terminal Server.

TBEAR

[MJohnson]

Thanks for contacting PC Tools.

Regarding your SDE enquiry.

Does SDE support Windows 2003 servers (both Standard and Enterprise versions) that have Terminal Services?

SDE does support Windows 2003 server standard and full editions.

However SDE has not been tested for a Terminal Server environment, therefore this type of installation is not fully supported at this time. However even though SDE has not been officially tested in a Terminal Server environment, it doesn’t mean that it won’t work with it.

We do have some customers running SDE successfully in Terminal Server environments.

Other non Supported Server environments: Novell networks, Citrix servers (Metaframe), NT 4.0 servers/workstations.

If we have a large amount of potential customers that wish to use SDE with the above installations. Our SDE Developers are kept up to date with these requests, to determine if the program can be developed for the non-supported environments.

Spyware Doctor Enterprise Server and Console Requirements
Supported platforms:

Windows Server 2003 Family (excluding x64 Edition)
Windows 2000 Server and Advanced Server


Spyware Doctor Enterprise Client Requirements
Supported platforms:

Windows XP Professional (with Service Pack 2)
Windows 2000 Professional (with Service Pack 4), Server and Advanced Server
Windows Server 2003 Family (excluding x64 Edition)
Windows Me*
Windows 98 SE*


* These operating systems only support local installations of the SDE Client application.


If you require further assistance on this specific request, please reply.

Kind regards,

Matt Johnson

Technical Support Representative
PC Tools Customer Support Services
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[TonS]

You are right that Spyware Enterprise support Windows Terminal Server 2003.

However......everytime i logon my terminal server, i receive the message "Cannot create IPC Queue "SW Doctor Agent" "

The reason therefore is that the IPC Queue SW Doctor Agent already exists.
And these queue is already active.

Can you fix this problem.

It looks not that professional to our users.

[MJohnson]

Thank you for the reply.

Regarding the error: 'Cannot create IPC queue "SW Doctor Agent"

Please note that this alert message appears usually on a system that runs Terminal Server Services.

However as a test we have found that once you click 'ok' on the error then open the SDE Server Console it seems to open up ok. This does not in any way affect the operational abilities of the Operating System or SDE itself.

* Please note

We will not be held accountable for any adverse outcome that may occur when completing our suggested steps referenced above.

================================

The online SDE Admin Guide provides detailed instructions and other necessary information, which are required for using and maintaining Spyware Doctor Enterprise (SDE) on a network.

For helpful online SDE information you can view the complete SDE Admin Guide at: http://www.pctools.com/spyware-doctor-enterprise/help/3.0.1/adminguide/

If you require further assistance, please reply to this post.

Kind regards,

Matt Johnson

Technical Support Representative
PC Tools Customer Support Services
______________________________
PC Tools - www.pctools.com

Did you know?
- The Online Support pages at www.pctools.com/contact/support/ offer a comprehensive list of FAQs, which are reviewed and updated on a regular basis.
- You can also manage your PC Tools account and email settings at www.pctools.com/myaccount/


This email is intended for the addressee(s) only and may be confidential. Review, retransmission, or other use of this content by persons or entities other than the intended recipient is prohibited. Confidentiality is not waived or lost by reason of mistaken delivery. If this email is received in error, please notify us by return email and delete all copies of this email.

The information in this email is provided 'as is' without warranty of any kind. All risk as to results of the information is assumed by the user, and in no event shall PC Tools be liable for any consequential, incidental or direct damages suffered in the course of using the information in this email. Any views stated are those of the actual sender and not necessarily those of PC Tools.

PC Tools takes precautions to minimize the risk of transmitting software viruses. However, we advise you to carry out your own virus checks on any attachment(s) to this message. PC Tools cannot accept liability for any loss or damage caused by software viruses.