artistar
11-09-2007, 07:30 PM
Hi,
Due to my copy of Spyware Doctor being unable to update since installing, I haven't been able to use it or the extra Anti-Virus add-on which I bought October 29, 2007 . It's now been FIFTEEN DAYS of only being able to use the basic version which I could have downloaded for free.
I have tried using your support which I find woefully inadequate. The guy has responded to me twice in those 15 days asking for information which I have provided to the best of my abilities. Now the weekend is upon us I have the joy of waiting a further two days before possibly getting another question from your 'support team'. I honestly wonder why I bought the package that I have done, with the After-Care service being as it is, not to mention the fact that I have yet to have a fully operational version which I paid for.
I have a Laptop which has a McAfee anti-virus set-up. Their system of support is one you need to look at: if after you can't get something working and you have been speaking to a member of their support team, they will(with your permission)take control of your machine and remotely fix the problem you have. I do hope you read this mail and respond in time otherwise I will be looking to take other steps and pass on this information to friends and collegues. Nothing but frustration
VERY UNSATISFACTORY.
After I had un-installed Spyware Doctor and restarted my machine and then re-installed it, I tried using Safe Mode with Networking to install the Update with the same response informing me that
My subscription is not valid please contact support so nothing new there then!
Due to my copy of Spyware Doctor being unable to update since installing, I haven't been able to use it or the extra Anti-Virus add-on which I bought October 29, 2007 . It's now been FIFTEEN DAYS of only being able to use the basic version which I could have downloaded for free.
I have tried using your support which I find woefully inadequate. The guy has responded to me twice in those 15 days asking for information which I have provided to the best of my abilities. Now the weekend is upon us I have the joy of waiting a further two days before possibly getting another question from your 'support team'. I honestly wonder why I bought the package that I have done, with the After-Care service being as it is, not to mention the fact that I have yet to have a fully operational version which I paid for.
I have a Laptop which has a McAfee anti-virus set-up. Their system of support is one you need to look at: if after you can't get something working and you have been speaking to a member of their support team, they will(with your permission)take control of your machine and remotely fix the problem you have. I do hope you read this mail and respond in time otherwise I will be looking to take other steps and pass on this information to friends and collegues. Nothing but frustration
VERY UNSATISFACTORY.
After I had un-installed Spyware Doctor and restarted my machine and then re-installed it, I tried using Safe Mode with Networking to install the Update with the same response informing me that
My subscription is not valid please contact support so nothing new there then!