sd and hibernation

[vecchio]

Hi
After some hours on hibernation state(i usually keep my computer working all the night and go to the bed) So when i wake up and click on tray icon, it makes the computer very very slow and almost freeze
The only way to solve it is rebooting the machine
I have made a test under the same conditions without SD installed and this problem seems not happen again
Its starting happen after SD 272 AND PCTIS beta 3
And it happens only if i leave the comp some hours without any activity
Please look into this

Thanks
Vecchio

[Reodor]

Reported that issue in PCTIS Beta1, never got to test Beta2, but Beta3 seems to be somewhat better. Go far back in this forum and You'll find it an old issue. It takes in general as long to wake it up again as to re-boot.

[Support]

Hi Vecchio,

Thanks for the info. We'll investigate this further and I will update you on this.
__________________
Thanks,


PC Tools - Essential tools for your PC

[vecchio]

Hi
After some hours on hibernation state(i usually keep my computer working all the night and go to the bed) So when i wake up and click on tray icon, it makes the computer very very slow and almost freeze
The only way to solve it is rebooting the machine
I have made a test under the same conditions without SD installed and this problem seems not happen again
Its starting happen after SD 272 AND PCTIS beta 3
And it happens only if i leave the comp some hours without any activity
Please look into this

Thanks
Vecchio
HI
As additional info , i have to say i usually have a scheduled task runing on backgroud when this problem happens
So to be clear, the problems happens under the following conditions:
- SEVERAL hours on hibernation state,leaving the comp without ANY activity
- Scheduled full scan running on background
-So as mentioned above, when i click on tay icon, it makes my comp very slow and almost freeze
And i have to reboot the machine in order to solve it
If i uninstall SD the problem not exist
Hope this helps the developers to recreate this
Thanks
Vecchio

[Reodor]

Vecchio:
As You state running Beta3 this should have been in the Beta forum.

[vecchio]

Vecchio:
As You state running Beta3 this should have been in the Beta forum.
Reodor
The same problem happens both on SD and Suite
this is the reason i have post it here

[Robin Springall]

I find that hibernation is flakey anyway, with or without SD, on any of my PCs, if left hibernating for more than a few hours (eg overnight).

Sorry, I'm using highly technical jargon here :) by "flakey" I mean the PCs won't wake up, so I have to reboot instead, and lose any unsaved information from open applications.

[vecchio]

I find that hibernation is flakey anyway, with or without SD, on any of my PCs, if left hibernating for more than a few hours (eg overnight).

Sorry, I'm using highly technical jargon here :) by "flakey" I mean the PCs won't wake up, so I have to reboot instead, and lose any unsaved information from open applications.
I understand what you mean my friend
But in fact if i uninstal sd i dont have this problem
And sometimes,click on tray icon makes my comp slow or also sometimes i just click the tray icon and the GUI dont appears(cant see it)
As i said before,i have problems only if i click on try icon
also, i have notice that end the "swdsvc.exe" process roling back sd to"spware doctor engine is istarting on "x"seconds" and so my system seems running well again
It start to happen,as i already have said before to, only with PCTIS Beta 3 and SD272
Again i hope i am helping the developers in order to solve it,and please be sure uninstall /install again dont solve the problem
I have already tried it
Thank you

[Robin Springall]

Veccio, could it be that SD is hogging too many resources (especially memory)? What's your computer spec?

[vecchio]

Veccio, could it be that SD is hogging too many resources (especially memory)? What's your computer spec?
Hi
when i check my cpu usage when this problem happens,it shows between 5% and 10%(Very low)
I have a intel core 2 4400@ 2.00ghz 2mb Ram

[vecchio]

After another event of this problem(as i already said before , i have to finish the
"swdsvc.exe" proccess to make my comp run properlly again) so,after this my sub status rolling back to TRIAL

please again note i never have come across this before SD252 and PCTISS beta 3
Thank you

[AChen]

After another event of this problem(as i already said before , i have to finish the
"swdsvc.exe" proccess to make my comp run properlly again) so,after this my sub status rolling back to TRIAL

please again note i never have come across this before SD252 and PCTISS beta 3
Thank you

Hey Vecchio,

We are currently looking into this. The developers are aware of the issue with hibernation and PCTIS and we are currently testing SD to see if we can reproduce this. I'll keep you updated :)

[Robin Springall]

please again note i never have come across this before SD252 and PCTISS beta 3Does it happen if you keep SD running, but remove PCTISS? Oh, and which operating system have you got?
R

[vecchio]

Robin,
I have a license for sdav. this NEVER happens before v272, so,with 272,it start to happens all the time.As an example, i have a schedulled task to 11:00 AM. So, I go to sleep And when i wake up in the morning, I can see the tray icon working. So, if i click on this,it freezes, and i have to end the "swdsvc.exe" process to see sd running again.And testing the suite beta 3 i see the same happens
And again,i NEVER had this episodes before 272 and suite beta 3
Runing xp professional sp2 all updated
Hope this helps

[Robin Springall]

OK Veccio, I agree that it looks like it's been introduced with SD272. I just wondered if the problem goes away if you uninstall PCTISS and keep SD running.
R

[vecchio]

Thanks Robin
Do you agree this is a 272 issue?
Thanks

[Robin Springall]

I don't know enough about it, sorry to say, because I'm still on 4.1 on my XP machines, and no anti-spyware on my Vista laptop. But I've been following the threads here closely, waiting for the right time to try v5.

Perhaps just try hibernating overnight, with v5-272 but without PCTISS, and see what happens.

[vecchio]

I don't know enough about it, sorry to say, because I'm still on 4.1 on my XP machines, and no anti-spyware on my Vista laptop. But I've been following the threads here closely, waiting for the right time to try v5.

Perhaps just try hibernating overnight, with v5-272 but without PCTISS, and see what happens.
yes it happens
Thanks

[Robin Springall]

The next release of SD should be just a few days away: let's hope they've fixed the problem.

[vecchio]

Testing 273 and the same problem persists
I have to say i usualy made a scan with threatfire active
i will deactive threatfire to see it hapens again
Thank you

[vecchio]

Hi
Obviouslly running SD+AV and Threatfire free together causes this problem.If i have Threatfire and sd running and close TF when sd tray icon freezes,it becomes active as soon i close TF
I never know running TF +SpywareDoctor(Scanning) may cause problems,so i remove TF free
But so, this morning , when i turn on the machine(Previouslly totally off) and click in sd icon , i cant see the GUI again .snd so ,again i have to finish the"swdsvc.exe " proccess in order to see the GUI again
So it seems this company still need look into this
Thank you
Rodrigo Dos Santos Pereira Vecchio

[AChen]

Hi
Obviouslly running SD+AV and Threatfire free together causes this problem.If i have Threatfire and sd running and close TF when sd tray icon freezes,it becomes active as soon i close TF
I never know running TF +SpywareDoctor(Scanning) may cause problems,so i remove TF free
But so, this morning , when i turn on the machine(Previouslly totally off) and click in sd icon , i cant see the GUI again .snd so ,again i have to finish the"swdsvc.exe " proccess in order to see the GUI again
So it seems this company still need look into this
Thank you
Rodrigo Dos Santos Pereira Vecchio

We have taken this info into consideration. Appreciate the info :)

[vecchio]

Hi
Only to let know ,this problem was not solved yet
I have noticed when the systray icon freezes, and if i dont finish the "swdsvc.exe"process the tray icon changes as disabled mode
i 'm not sure if this is an important info
Please note,now i dont have TF instaled
Thank you

[vecchio]

Hi
Now I can confirn this issue seems to be resolved with pctis
Thank you