Memory problems: v5.1.0.272

[rolinger]

Hello all, I have been reading through the various forums about all the memory problems with SD ver 5+. I think I fall into this category.

I loaded everything fine. I nabbed about 17 trojans and malware and cleaned everything up. It then said two files were detected to have "embedded" issues and needed to be deleted "upon next reboot". The files were "winit.exe" and "java.exe" - both "I think" were in the windows\system32 directory. After seeing that message and after everything else was cleaned up I then rebooted the system.

I was doing all this via "remote desktop". The system never quite came back. I could log in but that was it, the desktop was basically frozen and I couldn't navigate the remote machine. I had someone on site login and they told me the "swdsvc.exe" file was sucking up almost all CPU and a boat load of memory. This system is a dual proc PIII with 6Gb of memory and so much system resources were being devoured that remoted desktop wasn't working properly.

The person on location disabled spyware doctor, and everything returned to normal. At that time I then re-eanbled spyware doctor and now its running fine. However everytime I reboot the system it just chokes on that file again - so until I find a resolution for this I will always need to disable spyware doctor before a reboot...wait til it reboots then re-enable spyware doctor. The only way I know to do this is in the "services" - and changes the pctools services from "automatic" to "manual".

This memory issue ONLY happens on a reboot.

Any fixes or others aware of this problem

[AChen]

Hi rolinger,

With the description you have provided, it doesn't sound like this is a memory issue, but could possibly be related to the malware detected on your PC. Could you run the Malware Detective and send us a log file (Tools-> Malware Detective) Once you run this tool, please send a PM with your email address and I'll follow this up.

[rolinger]

I ran the malware detective and at the end it asks me to send the report off...I will in all the fields but upon "send" it tells me "please completed all fields before sending your question. Please provide the ticket number from customer support". Do I need a real ticket number? If you want the logs via a different format please tell me how to do that. where are the logs kept?

[Support]

Hi Rolinger

Please check your PM

[rolinger]

I used the ticket number provide me in the PM. I haven't received any response or confirmation that you received the malware detection logs. Any status on this? Any other articles I can look at that are similar to this issue?

[rolinger]

oh, one other thing to note. I read another article suggesting a user only allow one cpu to process spyware doctor. Since I have a dual proc (not dual core) system I set the "Affinity" to CPU 0 and removed its ability to process on CPU 1. Though I haven't rebooted the system yet to see if this helps alleviate the stress on the box. Because this box is remote I am reluctant to do any reboot at all for fear I will need an onsite person to have to assist again.

[vecchio]

why we need a ticket number to run malware detective now?
we wasn't need it in previous versions :mad:

[AChen]

why we need a ticket number to run malware detective now?
we wasn't need it in previous versions :mad:

Please see PM vecchio :)

Rolinger - I have also sent you a PM regarding the MD logs.