Automatic Updates: Suggestion for change

[Hawkeyelom]

I renewed my SpywareDoctor subscription today. Nowhere on the renewal webpage was an opion to TURN OFF AUTOMATIC RENEWALS.

Another product that I also renewed today had the option to not automatically renew clearly displayed and it was easy to do,

So after renewing, I had to log into my account aned hunt around to find the option to turn off automatic updates. Then they send you and e-mail that you have to use the link in to confirm that you do not want automatic updates. Absurd.:mad:

Please change this:
1. Have an option to turn off automatic RENEWAL on the page you renew on.
2. Make it a simple click on the account page, and do not require a confirmation e-mail. How stupid you guys.

Thanks fo listening. I and a lot of other folks do not want anything automatically renewing...help out here folks add you post supporting my position.:cool:

[swannie]

I think you mean Autorenewal not automatic updates.

However, you are quite right and a lot has been said about this policy. At least now it's possible to go to myaccount and opt out of it fairly easily.

[Hawkeyelom]

:mad: :mad: you have to hunt aroung on my account to find the option--not at all obvious, took me several tries to find the option; then they send you and e-mail that you have to click on a link in the e-mail to confirm.

The e-mail also says that it will not be permanent for seven days ( I guess so that you can change your mind.).

I don't find this easy.

[tom.tdw]

:mad: :mad: you have to hunt aroung on my account to find the option--not at all obvious, took me several tries to find the option; then they send you and e-mail that you have to click on a link in the e-mail to confirm.

The e-mail also says that it will not be permanent for seven days ( I guess so that you can change your mind.).

I don't find this easy.try the "myaccount"

you can access all option from there:)

[Hawkeyelom]

finding the option to disable automatic renewals is NOT obvious. You have to search for it among the various account tabs and then... read my original post.

Your post totally misses the point!

[Hawkeyelom]

see my other thread on automatic updates--I meant renewalls, posting this to clarify.

I can edit the text, but apparently canot change title, even though I could change it through advance option, it still displays the same?

[Honeh]

There were many people who have complained about the auto-renewals and its great to see that PcTools are listening to the users on the forum, by providing this MyAccount page and allowing users to easily opt out of the auto renewal process. I just checked it out for the first time and it is very useful.

Hawkeyelom, I don't see how the process is difficult. I just clicked on My Licenses and then clicked on the license code and can easily modify this to cancel the auto renewal. All you have to do is look at the 'Subscription Status' and this tells you if its an auto renewal or manual renewal.

[Hawkeyelom]

which you then have to reply to in order to confirm that you want to to disable automatic renewall, and the e-mail tells you that it won't be permanent for seven days.

The e-mail they sent me (even though addressed correctly) was flaged as spam by my ISP, but I found it in their spam folder.

Glad you found it so easily on the my account page, I did not find it as easily as you. As you pointed out it takes several steps... In my opinion the option should be obvious and not require a confirmation e-mail.

PCTools is making it as difficult as possible to stop automatic renewalls, including not having it as an option when you renew in the first place.

[Honeh]

Even though its not permanent for 7 days, if you agree that you want to go ahead, it eventually will get done :) Its good that you get sent a confirmation email, so you have a record of whats being changed... I guess they need to inform the customers of the change and need verification. I think this is alot better then before, as you have an option to do this yourself.

[levon]

Hawkeyelom, I know where you are coming from. Actually, I only realised that you can change your renewal status after reading this thread. I have not really fiddle around "my account" yet and have not really follow the discussions on auto-renewal. I tot we need to send a ticket, or something like that, to get the status changed before this. Thanks guys for alerting me to this option. :)

Btw, did you have to pay US$29.95 for your renewal (which is the price of a new purchase). I always tot that renewal, especially auto-renewal, would be priced at a discount????? :confused:

[Support]

levon,

"Btw, did you have to pay US$29.95 for your renewal (which is the price of a new purchase). I always tot that renewal, especially auto-renewal, would be priced at a discount?????"

Depending on your renewal setting for your subscription, you may be eligible for further discounts.

If you subscribe to automatically renew your subscription at the end of each term, the price will be no more than which you paid originally. However if you choose to set your renewals to be manually renewed, the renewal price is the same as the normal yearly subscription price.

That said though, should you wish to switch from manual to automatic renewals at the time of renewal, you will be eligible for a discount.

Thanks

[Rottie]

To Support

I have automatic renewal for my subscription back in April 2007. But I paid 36,24 Euro, approx. 50 US dollar. I do not see any discount???

Is it because I have my resident in Europe/Denmark???

/Rottie

[Reodor]

' Automatic renewal' seems to be the most expencive way of haveing the subscripsion. From previous posts and other reports I'v got from other users the 'cheapest' and best offers seems to come when You are requested to renew and click 'no'. (This only if You are NOT on auto renewal)The closer You get to expire date the lower the price!
However after revealing this in public, they might change their policy!:D

[Hawkeyelom]

PC tools sent me an e-mail that had a link to renew at a discount--30%. but as pointed out no option to turn off automatic renewals.

I renewed and then later opened my account and turned off automatic renewals, they then sent me an e-mail with a link to confirm my choice.

[Rottie]

PC tools sent me an e-mail that had a link to renew at a discount--30%. but as pointed out no option to turn off automatic renewals.

I renewed and then later opened my account and turned off automatic renewals, they then sent me an e-mail with a link to confirm my choice.

Hi Hawkeyelom

Well, if this is what it takes to get a discount so be it. I cancelled my auto renew account.

/Rottie

[Hawkeyelom]

until confirmed it is seven days, see below from their e-mail\


"To ensure this was a valid submission we ask that you confirm your request by visiting the link below. Until confirmation is received your request will not be processed and will remain pending for 7-days."

[Honeh]

until confirmed it is seven days, see below from their e-mail\


"To ensure this was a valid submission we ask that you confirm your request by visiting the link below. Until confirmation is received your request will not be processed and will remain pending for 7-days."

Thats good to hear :D :D

[levon]

levon,

"Btw, did you have to pay US$29.95 for your renewal (which is the price of a new purchase). I always tot that renewal, especially auto-renewal, would be priced at a discount?????"

Depending on your renewal setting for your subscription, you may be eligible for further discounts.

If you subscribe to automatically renew your subscription at the end of each term, the price will be no more than which you paid originally. However if you choose to set your renewals to be manually renewed, the renewal price is the same as the normal yearly subscription price.

That said though, should you wish to switch from manual to automatic renewals at the time of renewal, you will be eligible for a discount.

Thanks



To Support & Hawkeyelom,

Thanks for your reply about the discount.


Thanks to you great Guys for the chatter here, looks like it's official. I checked the site again and now if you renew automatically, you will get at least 30% discount... :) :) (That is if the software is working for you!!)

Thanks Reodor for the creative lateral thinking..... :D

[levon]

Hey Guys, this is just to follow up based on what I just found out. I don't want anyone to be misinformed.

The pricing and discounts of PC tools products are more complicated than I thought. I was just being naive.

There are various scenerios on how you get your discounts and what is the discount offered (based on $$ or subscription time, etc....).

I believe the 30% discount is offered only once when you first sign up for the auto-renewal subscription.

Best that you check up with their sales reps on your particular case.

LOL !!! :confused: :confused:

[levon]

Sori, I meant to say Lots of Luck!! (LOL!!) not Laughing out Loud!!. Beg your pardon :o :o

[swannie]

Well, why does the pricing have to be so complicated? Shouldn't every subscriber pay approximately the same (allowing for different currencies etc.) and get a discount for something like length of time as a (long suffering)subscriber?

[levon]

Swannie, I fully agree with you.

I have earlier emailed sales and one of the suggestions is that they should have a discounted price for all subsequent renewals, not just the first time. Actually it will be just like an upgrade version price, instead of having to renew subsequent purchase at the listed price for a new product.

They have replied that they have forwarded the suggestion to "Management".

Let's hope something good comes out of this for everyone.......

[swannie]

Good thinking Levon!

I think an upgrade/renewal price somewhat lower than the first-time subscriber price would be a good solution for those already subscribing. I think we deserve some reward for loyalty.(And about a 50% discount for those with Automatic Renewals???).

How about it Support?

[AChen]

Appreciate the feedback guys :D I'll also pass this on for consideration.