renewal of subscription

[gcsimpson]

"This is a subscription product and cannot be renewed from this page. Please contact support for more information."

I saw a 2006 thread that indicated the problem had been solved, but apparently it has not.

What should I do

[AChen]

Hi gcsimpson,

It appears that your license is a subscriber license and has not been automatically renew. Therefore you are unable to manually renew. In order for me to assist you, please Private message me your license code or order number and I'll resolve this for you.