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View Full Version : SD5 unregistered itself and will not accept my license info now!!!

wembely
07-23-2007, 12:02 PM
:( Claims it its now unregistered and will not take my license info. I should not be surprised since it had been at least a month since my last major issue with SD5 - and I was way over due given my past history.

Any suggestions other than reinstall it? It seems like I spend half my life re-installing SD5....

thanks
swannie
07-23-2007, 12:06 PM
I think if you PM AChen he can fix this as I saw another post about the same thing today.
jdwvw
07-23-2007, 01:56 PM
I am having the same problem. It started after a failed smart update last night.
AChen
07-23-2007, 11:52 PM
Hi All,

wembely, could you please send me a PM and I will sort this out for you.

jdwvw, this has been resolved. Please see the PM I sent :)
wembely
07-24-2007, 12:23 AM
Opened a trouble ticket and tech support got back to me promptly with an answer. Everything back to normal - and no reinstall! yea!
jdwvw
07-24-2007, 02:09 AM
At least they got back to you promptly. I finally gave up and had to call to get it resolved as no one would respond to my emails, post or PM.:mad: It still took an hour to get the needed info emailed to me.
muntus
07-24-2007, 02:26 AM
Same problem here. v4 won't accept my info, but at least v4 let's my system run. v5 choked it to a stand still. Hopefully, support will fix this problem soon.
AChen
07-24-2007, 03:38 AM
Same problem here. v4 won't accept my info, but at least v4 let's my system run. v5 choked it to a stand still. Hopefully, support will fix this problem soon.

muntus, please see PM. You should now be able to register SD.
muntus
07-24-2007, 05:33 PM
Thanks. Works fine now.
chuck s
07-26-2007, 02:08 AM
Same problem!

Been trying so-called Priority Support since Monday with no response.

-- Chuck
chuck s
07-26-2007, 02:19 AM
Disregard the last, the name and serial number accepted itself moments ago using the same method (copy and paste) I've been trying all week...

-- Chuck
brendonw
07-31-2007, 10:55 AM
A customer of mine also has this issue in the last week.

His current subscription runs till November - that no longer works.

He even bought a new licence - that doesn't work either.

Get Invalid User name or Licence on both.
mjq424
07-31-2007, 04:17 PM
Hi
Email support@pctools.com for assistance or send a Private Message to Support or AChen here on the forum
brendonw
07-31-2007, 04:51 PM
Logged a ticket and sent a PM too.

cheers

:)
AChen
08-01-2007, 07:21 AM
Logged a ticket and sent a PM too.

cheers

:)

Please see PM, I have replied :D