PG error after installation

[tig2020]

Installed the 4.1.037 version and when attempting to open the shredder get an error message as follows: "Runtime error 339:componet comdlg32.ocx or one of its dependencies not correctly registered: a file is missing or invalid." I have uninstalled and reinstalled the application and it does not correct the above error. The aforementioned ocx is in the system32 directory and is properly registered.

Please advise

[AChen]

Hi tig2020,

Could you please attach a screenshot of the error message to this thread and we will investigate this further.

[tig2020]

Hi tig2020,

Could you please attach a screenshot of the error message to this thread and we will investigate this further.

yep - here is the requested information

[AChen]

Thanks for the screenshot.

We'll do some futher testing on this and I'll get back to you.

[AChen]

I have been able to recreate the same problem as the error message you have provided. The problem occurs when COMDLG32.OCX is not installed/registered properly.

In order to resolve this issue, please try the following:

1. Uninstall PG (Make sure reboot is done if required), when asked to remove common components such as COMDLG32.OCX select 'yes'

2. Install PG (www.pctools.com/privacy-guardian/)

3. If there still is a problem could you please send us the COMDLG32.OCX version number. (C:\Windows\system32\COMDLG32.OCX)

[tig2020]

I have been able to recreate the same problem as the error message you have provided. The problem occurs when COMDLG32.OCX is not installed/registered properly.

In order to resolve this issue, please try the following:

1. Uninstall PG (Make sure reboot is done if required), when asked to remove common components such as COMDLG32.OCX select 'yes'

2. Install PG (www.pctools.com/privacy-guardian/)

3. If there still is a problem could you please send us the COMDLG32.OCX version number. (C:\Windows\system32\COMDLG32.OCX)

As requested the version number is as follows: 6.0.84.18:)

[AChen]

Thanks for the version number. Did the instructions resolve the error message?

[tig2020]

Thanks for the version number. Did the instructions resolve the error message?


No, the error remains:confused:

[AChen]

What you could try doing is either installing Registry Mechanic or Desktop Mechanic and then try re-installing Privacy Guardian. Before trying the following, uninstall Privacy Guardian first. RM and DM use the same runtime files as PG, let me know how you go.

[tig2020]

What you could try doing is either installing Registry Mechanic or Desktop Mechanic and then try re-installing Privacy Guardian. Before trying the following, uninstall Privacy Guardian first. RM and DM use the same runtime files as PG, let me know how you go.

Installed RM prior to the installation of PG. Have uninstalled PG and reinstalled as previously instructed. Was file version I sent you the correct one. I am assuming it was not.:eek:

[AChen]

Installed RM prior to the installation of PG. Have uninstalled PG and reinstalled as previously instructed. Was file version I sent you the correct one. I am assuming it was not.:eek:

The file version you have provided is the correct and latest version (6.0.84.18). We were able to replicate the error message you have received, but once we removed this file COMDLG32.OCX during the uninstallation and re-installed, the error message disappeared once we re-installed PG. When did you start receiving the error message? did it occur before, only only started appearing recently? Also what operating system are you running?

[AChen]

Another possible thing to try, is to register the comdlg32.ocx manually.

1. Run command prompt as admin user
2. Navigate to Windows\system folder
3. Unregister the control regsvr32 /u comdlg32.ocx
4. Register the control regsvr32 comdlg32.ocx (Upon successful registration a confirmation message will be displayed)
5. Try running PG

[tig2020]

Another possible thing to try, is to register the comdlg32.ocx manually.

1. Run command prompt as admin user
2. Navigate to Windows\system folder
3. Unregister the control regsvr32 /u comdlg32.ocx
4. Register the control regsvr32 comdlg32.ocx (Upon successful registration a confirmation message will be displayed)
5. Try running PG


Here is what I have done to fix the aforementioned problem. I uninstalled the PG program and unregistered the above captioned file as instructed. The uninstall feature of PG was not deleting the comdlg32.ocx file. I then located and renamed the the file to comdlg32.001. I then reinstalled the PG program and the problem has been corrected.:eek: