No history, cookie removal also

[grad]

I've upgraded several times, now at the latest version. Consistently, no matter what I do, the history link in the program shows no activity: scanning, upgrading, etc. Also, tracking and advertising cookies are not removed in real time, but only through scanning. I've reported these issues before, but have not seen any replies from the company nor is it fixed. Is this a problem just with my computer or are others having this problem? If it's just me, can anyone suggest a solution?

[Reodor]

The history is an 'old' problem and there have been quite some comments about cookie removals. The timeframe given some time ago was 'shortly', but I guess the only thing to do is wait and see.
You might get some solutions like 'erase history' , reinstall etc, but it is not much of help. History might come back for a few days, then disappear again. As for cookie, clean them out by internet options, unless there are some You want to keep.

[Reorder]

I feel for you guys. I love remeniscing (i cant spell very well sorry) over old spyware that I have deleted. I visit the history everyday and I go "ahh thank god for you spyware doctor, you removed that xxxtoolbar for me before my wife got home".

[tom.tdw]

hi
cookie issues should be resolved by site guard's upcomeing release (not long now)
I've upgraded several times, now at the latest version. Consistently, no matter what I do, the history link in the program shows no activity: scanning, upgrading, etc. Also, tracking and advertising cookies are not removed in real time, but only through scanning. I've reported these issues before, but have not seen any replies from the company nor is it fixed. Is this a problem just with my computer or are others having this problem? If it's just me, can anyone suggest a solution?

[grad]

Don't mean to be pushy, but it's 5-29 now and we still haven't seen the plugins. How you can make such a mess out of an upgrade is really...um, unique. :confused:

[c_edge]

The cookie guard should be listed as one of the onguard tools. This removes cookies automatically, within a 30 second interval. No problems on my system.

Try uninstalling SD and reinstalling. Before reinstalling, check that c:\Program Files\Spyware Doctor is not there, if it is after an uninstall, remove this folder and then reinstall.

SD v5.0.0.186: www.pctools.com/spyware-doctor/download.

c_edge

[grad]

...funny, but I replied to your answer and the reply never made it to the website.
Anyway, thanks for the reponse: I tried it and it didn't work, however. I use IE7 and Firefox 2. In the first, I chose the option to block third party cookies, so tracking and advertising cookies are not permitted on my computer. With Firefox, the best I could do was have the browser automatically erase these cookies when the session ends. They are on my computer and active while the session is going on. SD doesn't delete them and, furthermore, scanning my computer doesn't delete them anymore the way it did before! Are these cookies no longer considered malicious? I think they are and would like them deleted by SD 5 (I thought that was the purpose of the program!). I'm not sure SD does anything anymore. There's no history of deletions and no evidence of them either...

[c_edge]

The purpose of SD is not to remove all cookies, but malicious cookies or whatever pctools has added to the signature database. If you want to remove all cookies, you may want to look at Privacy Guardian or another product cause these programs will remove all cookies. By SD not detecting these cookies, does not mean the program is not working. lol

c_edge

[grad]

Well, be that as it may, both versions of SD4 and early SD5 removed tracking cookies. These are 'third party cookies' that Microsoft addressed in allowing you to block them. They may not destroy your machine, but they do siphon data from it without your permission. These cookies seem no longer to be removed and ought to be.

[vecchio]

hi
as c_edge has mentioned, SD will not remove all the cookies..it was projected to remove only tracking cookies and pelase note,no all the cookies are tracking cookies..to try to resolve the history problem please try the follow:
1 open sd
2 go to "settings - history"
3 save it as"history".html
4 delete this file
5 click in "clear history " in SD
hpe it helps

[jeffre]

SD v. 4.1 was able to block/delete tracking cookie "Doubleclick" but SD v. 5.186 wasn't able to detect it. I used AVG Anti-spyware as my on demand scanner and was able to delete it and other tracking cookies. I've attached the scan results. My problem with SD v. 4.1 was it cannot detect the tracking cookies detected by AVG that's why I tried V.5 only to find out it's worse.

[jeffre]

May I add that there's no history regarding the tracking cookies blocked by SD v. 5.186. No pop-up alert that tracking cookies are deleted unlike SD v. 4.1 although I allowed Onguard to display the popup alert.

[vecchio]

hi
please note each program have different heuristic and structure
sometimes a cookie detected as "traking cookie" by some program maybe don't be detected as a tracking cookie by another program, this is normal
regards to SD5 detection,please note sd5 will not show an alert when blocking a cookie .please verify the "history" on "general settings" window to see this activity
hope it helps

[jeffre]

hi
please note each program have different heuristic and structure
sometimes a cookie detected as "traking cookie" by some program maybe don't be detected as a tracking cookie by another program, this is normal
regards to SD5 detection,please note sd5 will not show an alert when blocking a cookie .please verify the "history" on "general settings" window to see this activity
hope it helps

Hi vecchio,

I understand that a "tracking cookie" indentified by a competitor may not be one to SD but the the problem is both SDv.4.1 and AVG were also able to identify "Doubleclick" as tracking cookie while SD v.5.186 cannot.

Under the "history" on "general settings" window, it only shows some status and results but never cookies blocked/deleted. I'm going to uninstall and go back to SD v. 4.1 later.

Thanks for your advice anyway.

[jeffre]

I re-installed SD v. 5.186 w/ site guard and it was able to block the tracking cookies. I'm just wondering if the Cookie Guard is functioning or not because it was site guard that's blocking the cookies when I checked it in the History. Isn't it supposed to be the job of Cookie Guard to monitor and block the malicious cookies?

[Reodor]

Jeffre:
I think You may have 2 different issiues.
One is the GUI/history file. Mine is dropping dates (showing nothing) from time to time. When I checked today there were NO entries for 2,3 and4th of June. It jumped from 1st to 6th.
I have lately been using Firefox as well and to me it seems to be some lack of functionality/compatibility between Firefox and SD V5, nothing of what You mentioned is ever cleared/cleaned. I had to set: Delete cookies when closing Firefox. I have not set Firefox as 'default' yet.

[jeffre]

Reodor:

Pardon me but what's GUI? Sorry I'm new to this.

Maybe you can try downloading the site guard as suggested by vecchio. It does help.

[AChen]

GUI is Graphical User Interface, basically the main screen of Spyware Doctor.

Regarding SD not removing doubleclick, we have done testing with SD version 5.0.0.186 with Firefox, IE6 and IE7 and it did remove the doubleclick cookies. (doubleclick.net and doubleclick.com) Also, the cookie guard also blocks this.

If you could provide more info on this that will allow us to reproduce this, please let me know and we can investigate this further.

[jeffre]

Hi Achen,

It will remove doubleclick but using site guard and not cookie guard. I've attached a screenshot of SD History and you can check the details of the site guard events. SD v.4.1 used to block it in real time using cookie guard.

[AChen]

Cool, will look into this.

The Latest version has just been temporarily removed (build 5.0.1.200). Once I receive more info on this build, I will update you asap.

If you have downloaded this version, please do not install it, you can re-download the current version 5.0.0.186 from www.pctools.com/spyware-doctor/download/

Sorry for any inconvenience.

[Reodor]

Cool, will look into this.

The Latest version has just been temporarily removed (build 5.0.1.200). Once I receive more info on this build, I will update you asap.

If you have downloaded this version, please do not install it, you can re-download the current version 5.0.0.186 from www.pctools.com/spyware-doctor/download/

Sorry for any inconvenience.

If You like 'cool' pics, I would like a comment to the attached ones.

What happened 2,3 and 4th of june?

On June 1st cookie-guard cleaned BEFORE service started??????

I have been using Firefox lately and today: No cleaning whatsoever, but Firefox cookie-file quite filled up.

[jeffre]

Cool, will look into this.

The Latest version has just been temporarily removed (build 5.0.1.200). Once I receive more info on this build, I will update you asap.

If you have downloaded this version, please do not install it, you can re-download the current version 5.0.0.186 from www.pctools.com/spyware-doctor/download/

Sorry for any inconvenience.


I installed and uninstalled V.5.0.1.200. The initial problem I noticed was GUI said no scan ran although I've already done scanning twice. Anyway for the time being I'm going back to v.4.1 until site guard is officially released. As I have said Cookie Guard is not functioning in v. 5.186.