Has anyone taken legal action yet ?

[davewhit]

Given the many problems some of us are having with spyware doctor and the company not even being able to admit how big the problem is.

Has anyone started legal action for a refund and or damages for time wasted trying to get the software to work?

or has anyone on another level contacted trading standards or reported the company to visa or any other card company ?

[gringopig]

Given the many problems some of us are having with spyware doctor and the company not even being able to admit how big the problem is.

Has anyone started legal action for a refund and or damages for time wasted trying to get the software to work?

or has anyone on another level contacted trading standards or reported the company to visa or any other card company ?

Don't be ridiculous! Seriously now, if you want to post something regarding yr experience of Spyware Doctor, yr particular problem or the system which is experiencing some conflict then all well and good but to ask if anyone has started legal action (LOL!!!) is risible in the extreme.

Why not be constructive and post the computing environment that you are running...

[debls]

I've got a call into Dewey, Cheatem and Howe.

[davewhit]

Don't be ridiculous! Seriously now, if you want to post something regarding yr experience of Spyware Doctor, yr particular problem or the system which is experiencing some conflict then all well and good but to ask if anyone has started legal action (LOL!!!) is risible in the extreme.

Why not be constructive and post the computing environment that you are running...

I am serious, are you happy to pay money for something that does not work

why are so many people like you still trying to blame computer systems its the program

think of it (if its not too hard)
99% of users happy only thing that changes is the program then lots of systems have problems hello wake up !!!!!!!!:rolleyes:

[gringopig]

I can assure you, SD5.0.0.184 is working with no problems at all on my system and has been working 100% since about .169

If the program itself was inherently flawed then it would not work with XP or Vista AT ALL. The fact that, for the majority of users, it IS working is indicative of the fact that it is YR system that is faulty. I firmly believe that.

I am running a Dell Dimension 9150 with XP Home SP2 with Zonealarm Pro (7.0.337.000) and Symantec Corp AV (10.1.5.5000) with IE7 and FF2. I have all sorts of other apps installed (too many to mention LOL!) and my system is responsive with no errors or slowdowns with SD5. I have a Pentium D 2 X 3.4GHz processor and 3GB of Dual Channel DDR2. The OS was re-installed about a month ago from scratch (not from one of these daft 'factory reset' options with all the pre-installed rubbish on).

In fact, I have in the past had all sorts of problems with the Dell out-of-the-box environment. Norton Security Centre, for example, was constantly coming up with cryptic errors and the (ahem) 'free' Jasc software was corrupt within 30 minutes.
A word of advice then - you may need to do a fresh install from the raw XP disk. If it has been a while since you did this then it would no doubt solve a lot of yr problems.

[notE]

I can assure you, SD5.0.0.184 is working with no problems at all on my system and has been working 100% since about .169

If the program itself was inherently flawed then it would not work with XP or Vista AT ALL. The fact that, for the majority of users, it IS working is indicative of the fact that it is YR system that is faulty. I firmly believe that.

I am running a Dell Dimension 9150 with XP Home SP2 with Zonealarm Pro (7.0.337.000) and Symantec Corp AV (10.1.5.5000) with IE7 and FF2. I have all sorts of other apps installed (too many to mention LOL!) and my system is responsive with no errors or slowdowns with SD5. I have a Pentium D 2 X 3.4GHz processor and 3GB of Dual Channel DDR2. The OS was re-installed about a month ago from scratch (not from one of these daft 'factory reset' options with all the pre-installed rubbish on).

In fact, I have in the past had all sorts of problems with the Dell out-of-the-box environment. Norton Security Centre, for example, was constantly coming up with cryptic errors and the (ahem) 'free' Jasc software was corrupt within 30 minutes.
A word of advice then - you may need to do a fresh install from the raw XP disk. If it has been a while since you did this then it would no doubt solve a lot of yr problems.
Sounds like the pctools line to blame the customer or system config. I have seen this before.

[gringopig]

Let me assure you that I have absolutely NOTHING to do with PCTools!
LOL!

Why do you assume that I am toeing some line here? I am a paying customer who finds the idea of some 'legal action' a tad ridiculous...

[notE]

Let me assure you that I have absolutely NOTHING to do with PCTools!
LOL!

Why do you assume that I am toeing some line here? I am a paying customer who finds the idea of some 'legal action' a tad ridiculous...

I agree legal action may not go to far but blameing the customer and system config. well as I said I have seen this before.

[Chippa]

I do agree with gringopig to a certain degree.

Legal action, come on, thats going way to far. If it didnt work well for me, I would have got a refund ages ago.

IMO, some problems being experienced by users with SDv5 or any other security software will relate to the environment of users computers. This is why some users will experience problems whereas others don't, some can be fixed technically, others, need full analysis of what is causing it and will need help from the developers. An example, some people may experience slow downs and others don't, it really depends on what is running on the PC's. Some anti-spyware and AV's are conflicting with each other, this will definitely cause problems, BSOD's, performance issues, crashes, lock-ups. This is where the companies will need to work out the differences and fix these issues together. It takes 2 to solve these types of issues.

If something is blocking the updates, its probably due to another software, because if it was the actual program, everyone will be getting this problem and you'll definitely know there is something wrong with the program via this forum. Everytime theres an update issue, everyone goes off the roof, but then find out its something else blocking the update.

I have a few computers with SDv4 and SDv5 running on others. With SDv4.1 installed, I also have Norton. For the comps with SDv5, I have the AV plugin. Both environments have been running very well and has been stable for a while now. I understand some users are having problems and I will continue to help those with problems where possible.

Cheers
Chippa

[socrfan]

If it's running fine, as it is for me, on many people's computers then how could the software be that defective? It would indicate that incompatibility with some computer systems is the issue here. And I don't care what piece of software you write you are going to run into this, not to mention an upgraded version.

Problems are NOT going to be solved overnight especially when you consider how many configurations your program has to cope with and still do it's job. If every company got sued over their software not working for everyone's computer none of them would still be in business today.

[notE]

I do agree with gringopig to a certain degree.

Legal action, come on, thats going way to far. If it didnt work well for me, I would have got a refund ages ago.

IMO, some problems being experienced by users with SDv5 or any other security software will relate to the environment of users computers. This is why some users will experience problems whereas others don't, some can be fixed technically, others, need full analysis of what is causing it and will need help from the developers. An example, some people may experience slow downs and others don't, it really depends on what is running on the PC's. Some anti-spyware and AV's are conflicting with each other, this will definitely cause problems, BSOD's, performance issues, crashes, lock-ups. This is where the companies will need to work out the differences and fix these issues together. It takes 2 to solve these types of issues.

If something is blocking the updates, its probably due to another software, because if it was the actual program, everyone will be getting this problem and you'll definitely know there is something wrong with the program via this forum. Everytime theres an update issue, everyone goes off the roof, but then find out its something else blocking the update.

I have a few computers with SDv4 and SDv5 running on others. With SDv4.1 installed, I also have Norton. For the comps with SDv5, I have the AV plugin. Both environments have been running very well and has been stable for a while now. I understand some users are having problems and I will continue to help those with problems where possible.

Cheers
Chippa Is this dejavu or have I seen this before. Blame the consumer and system config.. Do compeating companys cooperate to solve conflicts?

[Gambit]

I don't think Chippa is blaming the consumer, but apps do play some sort of a role. Just stating that some problems can occur from different programs, different environment. This is why some work well and others fail. How else would you explain it? I also believe in this theory.

Hopefully these companies do work to resolve conflicts, otherwise both will lose out.

[Mad]

Well, is there a "Funny/Joke" section in this forum? Man, this is the biggest radicious thing i ever seen.

To be honest, i have SD5 which cause me a problem b4 but since go back to SD 4.1, everything is fine. My configuration is really old btw, only AMD2000+ but got 2GB ram (yeah, got from ebay, cheap) and i installed like NOD32, SD4.1, Karspersky IS which is giving me a really good protection. Of course, NOD32 is just for scan only

You are like my gf's father, always asking why this not working/why that's not work, why the comp so slow after window upgrade, sd upgrade...or even msn upgrade...blah blah blah (Given his comp is even older than me!!!!!) I told him to upgrade his comp, guess what i got?
"Why i have to pay for upgrade, this damn things cost...." too long, dont wanna type. And I swear, I wish there is a way to UPGRADE his brain!!!!LOL

[notE]

I don't think Chippa is blaming the consumer, but apps do play some sort of a role. Just stating that some problems can occur from different programs, different environment. This is why some work well and others fail. How else would you explain it? I also believe in this theory.

Hopefully these companies do work to resolve conflicts, otherwise both will lose out.
I also believe conflicts do happen with software. The point I am trying make is most conflicts should have been discovered before SDv5 was released to the public. The software came from beta much to soon therefore pctools has the responsabilty to correct SDv5 and not put development strain on the backs of consumers. As for compeating companys cooperating to solve conflicts, I doubt this very much. PCtools took a gamble with money the consumer paid by releaseing SDv5 to soon and now because of that gamble the customer suffers. I do hope these problems at pctools can be corrected but I think they need to look in a new direction.

[ffwfire]

I just downloaded the starter edition from google again. The other week I was having so many problems with the version they had on google. My computer was crashing, I couldn't do anything. Today I installed it, I was expecting the same thing to happen, a crash. Not today, I installed it and it installed fine. I ran a scan and restarted the computer.

I notice my log off,restart, and startup take a little longer, but other than that it runs good and I am not having the problems I did the other week, thank you.

[CiaraJansonFan]

I can assure you, SD5.0.0.184 is working with no problems at all on my system and has been working 100% since about .169

If the program itself was inherently flawed then it would not work with XP or Vista AT ALL. The fact that, for the majority of users, it IS working is indicative of the fact that it is YR system that is faulty. I firmly believe that.

I am running a Dell Dimension 9150 with XP Home SP2 with Zonealarm Pro (7.0.337.000) and Symantec Corp AV (10.1.5.5000) with IE7 and FF2. I have all sorts of other apps installed (too many to mention LOL!) and my system is responsive with no errors or slowdowns with SD5. I have a Pentium D 2 X 3.4GHz processor and 3GB of Dual Channel DDR2. The OS was re-installed about a month ago from scratch (not from one of these daft 'factory reset' options with all the pre-installed rubbish on).

In fact, I have in the past had all sorts of problems with the Dell out-of-the-box environment. Norton Security Centre, for example, was constantly coming up with cryptic errors and the (ahem) 'free' Jasc software was corrupt within 30 minutes.
A word of advice then - you may need to do a fresh install from the raw XP disk. If it has been a while since you did this then it would no doubt solve a lot of yr problems.

Trying putting your computer into S3 standby or get it to wake itself up from hibernation with SD5 installed and THEN tell me it isn't faulty! :eek:

[socrfan]

Trying putting your computer into S3 standby or get it to wake itself up from hibernation with SD5 installed and THEN tell me it isn't faulty! :eek:

Mine goes into and comes out of standby/hibernation while running SD5 with no problems at all. Again, it's individual system configurations more than the SD software.

[Honeh]

Sent a message to the moderator and have been told that this hibernation/standby issue will be resolved in the next build. :)

[CiaraJansonFan]

Mine goes into and comes out of standby/hibernation while running SD5 with no problems at all. Again, it's individual system configurations more than the SD software.

S3 standby rather than S1? And does it AUTOMATICALLY wake itself up from hibernation, rather than you manually waking it up?

If so then consider these two scenarios:

Scenario 1: SD4 or SD4.1 installed

1. My PC WILL go into S3 standby
2. My PC WILL wake up automatically from hibernation

Scenario 2: SD5 installed (NO OTHER CHANGES)

1. My PC WILL NOT go into S3 standby
2. My PC WILL NOT wake up automatically from hibernation

What has changed between the two scenarios? Not any hardware, drivers or software - EXCEPT SD4 has been uninstalled and SD5 has been installed instead. How can it POSSIBLY be my system configuration?!!? Get real - it's Spyware Doctor that's at fault!

[mjq424]

Hi CiaraJansonFan
SD5 does use a (kernel) driver so this may be the conflict issue.

[tom.tdw]

you just have to ask achen or support and they will give you a full refund

no legal action required;) Given the many problems some of us are having with spyware doctor and the company not even being able to admit how big the problem is.

Has anyone started legal action for a refund and or damages for time wasted trying to get the software to work?

or has anyone on another level contacted trading standards or reported the company to visa or any other card company ?

[misery]

you just have to ask achen or support and they will give you a full refund

no legal action required;)

I did ask for a refund (in the end I had to reformat my harddrive and reinstall Windows XP and the rest, it cost me at least 20 hours!) but I didn't get one ! :mad:

[AChen]

Misery,

Send me a PM with your license details or order number and I'll look into this for you.

[socrfan]

S3 standby rather than S1? And does it AUTOMATICALLY wake itself up from hibernation, rather than you manually waking it up?

If so then consider these two scenarios:

Scenario 1: SD4 or SD4.1 installed

1. My PC WILL go into S3 standby
2. My PC WILL wake up automatically from hibernation

Scenario 2: SD5 installed (NO OTHER CHANGES)

1. My PC WILL NOT go into S3 standby
2. My PC WILL NOT wake up automatically from hibernation

What has changed between the two scenarios? Not any hardware, drivers or software - EXCEPT SD4 has been uninstalled and SD5 has been installed instead. How can it POSSIBLY be my system configuration?!!? Get real - it's Spyware Doctor that's at fault!

Then explain why my computer, running SD5, works and yours does not. One program, two different computers.:p

[notE]

Then explain why my computer, running SD5, works and yours does not. One program, two different computers.:p

Pehaps you could share your system config. with pctools so they can see what works.

[misery]

Misery,

Send me a PM with your license details or order number and I'll look into this for you.

Done ! Now, let's see ...

[tom.tdw]

i've never known pctools to refuse one before (you are more likely to get one from the forum than supportI did ask for a refund (in the end I had to reformat my harddrive and reinstall Windows XP and the rest, it cost me at least 20 hours!) but I didn't get one ! :mad: