Uninstall PCTools problems

[golden oink]

Please help!

This is the 1st time i'm having so much problems with uninstalling a program.


I was trying PCTools free version...
But it caused some problems like PC lags...etc


I want to uninstall it.
I read up aachen's advise on the steps to do so.
If i'm not wrong...it should be

1)right click on icon(PCTools) beside the time at the bottom right of our PC, select exit to make sure PCTools is not running.
2)control panel...remove/uninstall
3)c:/....program files....delete files under "PCTools"
4)Make sure there isn't any PCTools files under c:/documents n setting/application


*************************
Now...I had done step1 n 2!
When i come to step 3...
cannot delete 3 files.
1. MSVCP71.DLL
2. MSVCR71.DLL
3. PCTAVShellExtension.dll

The error msg i got was....
-----------------------
Error Deleting file or folder

"Access is denied
Make sure the disk is not full or write-protected and that the file is not currently in use."



The 4th step should be okie as i dun find any "PCTools" files under application.


I had tried to reinstall and uninstall again many times...everytime i'm getting different error msg...error#103, xerdom.dll missing etc...sorry for not being able to quote the no. out as i can't remember it already.


May i ask....what should i do now?
it's important to delete away all the files under "PCTools" right?
Any advise on how to get it done?


Can someone pls help me ?
Thanks a million!



Another small feedback about it, hope it's not offending.
PCTools is really causing lots of problem to my com now...
the 1st time i tried to uninstall, it causes my com to have not network at all...
properly had change some network setting without my knowings.
which had caused me to do a system restore and i'm losing lots of programs...:(:(:(:(



Anyway.....still a big thank you to the kind soul who can help me to with my above problems...xie xie!

[PC-Pete]

1/. Try deleting in Safe Mode (Instructions for starting XP in Safe Mode: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true )

2/. Use a utility like MoveOnBoot (Freeware version available here: http://www.snapfiles.com/get/moveonboot.html

Pete :cool:

[golden oink]

1/. Try deleting in Safe Mode (Instructions for starting XP in Safe Mode: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true )

2/. Use a utility like MoveOnBoot (Freeware version available here: http://www.snapfiles.com/get/moveonboot.html

Pete :cool:

Thanks Pete!

Starting in save mode didn't help..I had tired many time before.

But.....

The MoveOnBoot is great! now the file is deleted!!!
Thanks!!!!
I'm happy now......yeah!!!!

Thanks again...



*A big kiss for pete*

[dirtydan]

I've tried everything posted on here and my vista machine will not uninstall.Emails from PCT hasn't helped either.Keep getting a Runtime error at 107:571,internal error:unknown constant.

[c_edge]

I've tried everything posted on here and my vista machine will not uninstall.Emails from PCT hasn't helped either.Keep getting a Runtime error at 107:571,internal error:unknown constant.

Have you tried a re-install then an uninstall in safemode? Give this a go. Should resolve the problem.

The run time errors you are coming across is related to http://www.pctools.com/forum/showthread.php?t=45648.

c_edge :)

[master1982]

It doen't delete, or install. And says some **** about an error(102) contact you **** heads who made this crap. So how do I get rid of this garbage???

[PC-Pete]

So how do I get rid of this garbage???

Stop tossing it around here might help for a start!

I have not had any problem installing or uninstalling any version of PC Tools AV but I have seen the odd error code. Which version of Windows is this happening with?

[AChen]

It doen't delete, or install. And says some **** about an error(102) contact you **** heads who made this crap. So how do I get rid of this garbage???

Are you getting the Error code 102?
This occurs when the service engine for PC Tools AntiVirus has failed to start on your computer. It usually happens when you have upgraded PC Tools AntiVirus to the latest version without uninstalling the previous version or it may be caused by another security program on your computer, conflicting with PC Tools AntiVirus.

The service can be restarted through Windows Services (services.msc) or by restarting your computer. Please restart your computer first and see if this resolves the problem. If the problem persists, you will need to check and start the service of PC Tools AntiVirus manually by following steps below.

1. Open services.msc (Start > Run > type "services.msc" without quotation > OK)
2. In the Service.msc windows screen, locate the "PC Tools Antivirus Engine"

At this point PC Tools Antivirus Engine should have 'Stopped' or no Status, if the engine service is running it would show 'Started'

If the engine is not running or stopped then complete the below steps:

3. Double click "PC Tools Antivirus Engine" to open properties
4. Change the Startup type to 'Automatic'
5. Then under 'Service Status', click START button then you will see it will start the PC Tools Antivirus Service
6. Then OK.
Please restart your computer and open services.msc again and check the setting.
7. Close services window and open PC Tools Antivirus from desktop icon
8. If this does not resolve the problem then please complete the steps to reinstall PC Tools Antivirus.

How to reinstall PC Tools Antivirus in Safe Mode with Networking

1. Download PCTAV_Remove.zip from the link provided below:
http://support.pctools.com/manager/downloads.php?file=PCTAV_Remove.zip
Extract PCTAV_remove.reg onto your desktop
2. Uninstall the currently installed PC Tools Antivirus.
To uninstall click START > Programs or All Programs > PC Tools Antivirus > Uninstall
3. Restart your PC [Must restart]
4. Navigate to C:\Program Files\ folder and locate & delete the "PC Tools Antivirus" folder [Very important !!! - must be deleted]
5. Delete any folder called [PC Tools Antivirus] if exist under :-

C:\Documents and Settings\[your user name]\Application Data\
C:\Documents and Settings\All Users\Application Data\PC Tools\

Note: Application Data folder is hidden folder - You DO NOT delete Application Data folder ! Only remove [PC Tools Antivirus] folder !!!

* To view hidden folder
- Click 'Tools' from top menu
- Select Folder Options and then click View tab
- Tick the box 'Show hidden files & folders'
- Click Apply & OK
6. Run PCTAV_remove.reg which should be located on your desktop
7. Restart your computer in Safe Mode with Networking, details are provided below.

How to reboot your computer into Safe Mode with Networking

1. Click on the Start button menu on your Task Bar
2. Select Shut Down from the menu (''Turn off Computer'' in XP). The 'Shut Down Windows' dialog box will appear.
3. Select Shut down (or, ''Turn Off'' in XP) and click the Yes (or OK) button
4. When the computer starts back up, begin immediately by pressing the F8 key repeatedly until the Windows Startup menu appears with various options
5. By using the up and down arrow keys on the keyboard, select 'Safe Mode with networking' and not any other modes.
6. Login to your account (if asked)
7. Wait and eventually Windows will start in Safe Mode
8. Connect to your internet connection
9. Install PC Tools Antivirus
10. Restart your computer
Please remember to reboot your computer after you completed these instructions.

Note: If you have any difficult getting the Windows Startup menu to appear at step 6, try the following to get into Safe Mode:

Try holding down the left shift key instead of pressing the F8 key while booting up it. Begin immediately pressing the F5 key, about once a second, until the message 'Windows is bypassing your startup files' appears.

To uninstall, go to Start-> Programs-> PC Tools AntiVirus-> Uinstall PC Tools AntiVirus.

[mpitts86]

When I click to uninstall PC Tools AntiVirus it says:

Runtime Error (at 180:571):
Internal Error. Unknown constant "39987c85-13e7-4462-81b3-18cc391a7679"

I run on Windows Vista Home Premium

:confused: Please help me I need it off my computer ASAP!:confused:
Thanks ~Megan~

[AChen]

When I click to uninstall PC Tools AntiVirus it says:

Runtime Error (at 180:571):
Internal Error. Unknown constant "39987c85-13e7-4462-81b3-18cc391a7679"

I run on Windows Vista Home Premium

:confused: Please help me I need it off my computer ASAP!:confused:
Thanks ~Megan~

In regards to the problem with uninstalling PC Tools Antivirus.

Could you complete the steps below to remove the program manually.

Please reboot your computer into Safe Mode and perform the steps below.

How to Shutdown and Restart the Computer in Safe Mode:
1. Click on the Start button menu on your Task Bar
2. Select Shut Down from the menu (''Turn off Computer'' in XP). The 'Shut Down Windows' dialog box will appear.
3. Select Shut down (or, ''Turn Off'' in XP) and click the Yes (or OK) button
4. When the computer starts back up, begin immediately by pressing the F8 key repeatedly until the Windows Startup menu appears with various options
5. By using the up and down arrow keys on the keyboard, select 'Safe Mode'. Do not select 'Safe Mode with networking' or any other modes
6. Login to your account (if asked)
7. Wait and eventually Windows will start in Safe Mode

Uninstall PC Tools Antivirus:
1. Goto start menu > run > services.msc > Ok
2. In the services list - Locate PC Tools Antivirus Engine, right click it and Stop(if applicable)
1. Goto start menu > run > type in: regedit
2. Navigate to HKEY_CURRENT_USER\Software\PCTools - Delete PCTAV
3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\PCTools - Delete PCTAV & PCTAVSvc
4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall - Delete PC Tools AntiVirus_is1
5. Navigate to C:\Program Files - Delete the PC Tools Antivirus folder

Note: If you receive a notice "Cannot delete PCTAVShellExtension.dll: Access is denied" - Goto start menu > run > copy and paste in: regsvr32 "c:\program files\pc tools antivirus\PCTAVShellExtension.dll" /U > Click on OK - Now try deleting the PC Tools Antivirus folder

VISTA USERS**
Note: If you receive a notice "You need permission to perform this action " - Just follow the steps on the Note above.

[mpitts86]

Thanks SO much it's gone from my computer! Thanks again!:D :D :D

[Pugsley]

I have tried to manually remove PC Tools Antivirus but when I check my security status Vista tells me that PC Tools Antivirus is ON! Why is this? How do I remove all traces of PC Tools Antivirus Free Version from my computer? I am runninh Windows Vista Home Premium. Please Help:confused:

[PC-Pete]

Not a PC Tools-specific answer but since my last post in this thread I've had good success fixing "buggy" uninstalls on XP PCs with http://www.revouninstaller.com/ .

Caveats:
I haven't tried it with Vista.
I haven't needed to use it with PCTAV. Has anyone else?

[katie]

I have tried to manually remove PC Tools Antivirus but when I check my security status Vista tells me that PC Tools Antivirus is ON! Why is this? How do I remove all traces of PC Tools Antivirus Free Version from my computer? I am runninh Windows Vista Home Premium. Please Help:confused:

I would suggest you reinstall PCTAV and run the PCTAV uninstaller.
1. Download PCTAV from http://www.pctools.com/free-antivirus/
2. Install
3. Click on start> Programs> PCTAV> Uninstall PCTAV
4. Go to c:\Program Files\PCTAV, if you see this folder, make sure you delete it.

Run the link from PC-Pete's post if you wish and everything should be cleared up :D

kt

[year]

OS : vista home premium
pctools antivirus version : 4.0.0.26

[year]

OS: vista home premium

problem: runtime error when uninstall pctools antivirus 4.0.0.26

when using revouninstaller uninstall it, the warning appear.

[AChen]

OS : vista home premium
pctools antivirus version : 4.0.0.26

For this problem year, could you please complete the steps below to remove the program manually to resolve the issue:

Please reboot your computer into Safe Mode and perform the steps below.

How to Shutdown and Restart the Computer in Safe Mode:
1. Click on the Start button menu on your Task Bar
2. Select Shut Down from the menu (''Turn off Computer'' in XP). The 'Shut Down Windows' dialog box will appear.
3. Select Shut down (or, ''Turn Off'' in XP) and click the Yes (or OK) button
4. When the computer starts back up, begin immediately by pressing the F8 key repeatedly until the Windows Startup menu appears with various options
5. By using the up and down arrow keys on the keyboard, select 'Safe Mode'. Do not select 'Safe Mode with networking' or any other modes
6. Login to your account (if asked)
7. Wait and eventually Windows will start in Safe Mode

Uninstall PC Tools Antivirus
1. Goto start menu > run > services.msc > Ok
2. In the services list - Locate PC Tools Antivirus Engine, right click it and Stop(if applicable)
1. Goto start menu > run > type in: regedit
2. Navigate to HKEY_CURRENT_USER\Software\PCTools - Delete PCTAV
3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\PCTools - Delete PCTAV & PCTAVSvc
4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall - Delete PC Tools AntiVirus_is1
5. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es - Delete PCTAVSvc(if applicable)
5. Navigate to C:\Program Files - Delete the PC Tools Antivirus folder

Note: If you receive a notice "Cannot delete PCTAVShellExtension.dll: Access is denied" - Goto start menu > run > copy and paste in: regsvr32 "c:\program files\pc tools antivirus\PCTAVShellExtension.dll" /U > Click on OK - Now try deleting the PC Tools Antivirus folder

To Download and install PCTAV v4.0.0.26, please click here (http://www.pctools.com/mirror/avinstall.exe).

[year]

when run regsrv32, it appear

still cant delete the pctools antivirus folder

[AChen]

When trying to remove the PCTAV manually, are you having problems removing PCTAVShellExtension.dll?

[Pugsley]

If you are having problems uninstalling PC Tools Antivirus from your Vista machine try this:-

1: Switch off Inteli-Guard
2: Cick Start then type Run> serices.msc> ok
3: locate PC Tools Antivirus, right click it and click Stop
4: locate PC Tools Antivrus, right click it and Properties> Disable, close window
5: click Start> Control Panel> Programs> Uninstall, select PC Tools Antivirus> Uninstall

Hopefully it should be gone. After many attempts at uninstalling PCTAV it worked for me:D

[Tigran]

or if you still have serious problems, from comand line, call uninstall with this command

cmd - > uninstall.exe /l*v c:\log.txt

then send to pctools log file with description. or you can post it here!