bcaudle
03-28-2007, 11:20 PM
Dear PC Tools,
Consumers buy spyware protection to keep their computer protected from spyware, malware, rootkits and other know issues which may result in their computers being slow or non-fuctional.
When purchasing these products, we hope that the product will do the job that it is advertised to do and not cause more harm to our computers than the very items that they were designed to protect us against.
Since upgrading to Spyware Doctor version 5.whatever I have experienced nothing but daily headaches.
Could you please inform those of us who don't have several hours a day to devote to installing and re-installing your software mutiple times, when you finally have a product that won't require disabling our fire-walls, anti-virus programs and all of our computer protection to try to update your product, and when you have a version that won't read that I've only scanned 20% of my 110gig/hd after 4 hours of scanning.
Could you please e-mail us when you have a version that works so we don't have to sift through all of these forums to see if perhaps one of the many issues that we are having with your product has a "temporary work around" that requires more time than we can devote to get the product we paid money for to work properly?
Could you do that for us?
Please?
Pretty Please?
Consumers buy spyware protection to keep their computer protected from spyware, malware, rootkits and other know issues which may result in their computers being slow or non-fuctional.
When purchasing these products, we hope that the product will do the job that it is advertised to do and not cause more harm to our computers than the very items that they were designed to protect us against.
Since upgrading to Spyware Doctor version 5.whatever I have experienced nothing but daily headaches.
Could you please inform those of us who don't have several hours a day to devote to installing and re-installing your software mutiple times, when you finally have a product that won't require disabling our fire-walls, anti-virus programs and all of our computer protection to try to update your product, and when you have a version that won't read that I've only scanned 20% of my 110gig/hd after 4 hours of scanning.
Could you please e-mail us when you have a version that works so we don't have to sift through all of these forums to see if perhaps one of the many issues that we are having with your product has a "temporary work around" that requires more time than we can devote to get the product we paid money for to work properly?
Could you do that for us?
Please?
Pretty Please?