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slevit
03-23-2007, 08:16 PM
PCTAV.EXE continually throws runtime errors. Anyone else experiencing this problem? Anyone else having problems with the PC Tools Technical Support?
mjq424
03-23-2007, 08:18 PM
PCTAV.EXE continually throws runtime errors. Anyone else experiencing this problem? Anyone else having problems with the PC Tools Technical Support?
Hi
What kind of runtime errors are you experiencing? Are they Microsoft C++ runtime errors?
slevit
03-23-2007, 08:41 PM
Yes. I provided Tech Support with log files and a screen shot of the error. The errors are sparodic. Tech Support seems inept so far. I cannot pin down a pattern or establish a cause.
mjq424
03-23-2007, 08:43 PM
Could you try disabling the 2 functions of Internet Guard in Onguard to see if this helps? Some people have noticed that this helps.
slevit
03-23-2007, 08:45 PM
Internet and FTP filtering was never turned on. I'm using the default configuration.
mjq424
03-23-2007, 09:15 PM
Internet and FTP filtering was never turned on. I'm using the default configuration.
Oh. Ok. Are you running any other security software at all?
slevit
03-24-2007, 02:24 AM
No other security software is running. This is a clean XP Pro Service Pack 2 install. Just reinstalled with all critical updates applied. Nothing installed other than PCAV and video, wireless lan and modem drivers.
Support
03-24-2007, 03:08 AM
Slevit,

About the problems with our technical support, could you please send me a PM to see what the status of your ticket is?

Thanks,

Support
PC-Pete
03-24-2007, 10:41 AM
Hi All
Re this problem - you may care to view my post (#6) on this thread. http://www.pctools.com/forum/showthread.php?t=45952
Mostly happens when I try to open an email in an IMAP account in Thunderbird.

cheers
Pete :cool:
slevit
03-24-2007, 12:33 PM
The status...After 4 unanswered emails to support@pctools.com beginning on 3/19 and 2 ticketed submissions by me on 3/22 there had been no response from anyone until yesterday. Sad to say, though, the Technical Support Representative doesn't seem to want to understand the problem and is shooting solutions from the hip. Do you want the ticket number?
Support
03-24-2007, 01:37 PM
Hi Slevit, could you please let us know the ticket number, so we can try to look for your tickets.

Kind Regards,

PC Tools Support
rypub
03-25-2007, 07:37 AM
Just installed the "free" version as having trouble with others.

XP x64
Clean install
AMD dual 2.2

Does anyone have an idea or workaround?

\SystemRoot\SysWow64\drivers\AVRec.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Thanks
katie
03-26-2007, 06:26 AM
It looks like you are having problems due to XP x64. Maybe no workaround for this reason. You may need an AV which is compaitable with your OS.

kt