grignano
03-21-2007, 05:08 PM
I just upgraded to Spyware Doctor 5.0 after receiving an update notification. It is now 2 hours later because the program caused major problems with my computer. I lost all Internet accessibility with my computer!!!
I rebooted the computer 3 times, reset my wireless, reset my cable modem, and a whole list of other items. At this point, it seems to be working. I hope it does not continue like this or else I will completely uninstall it and use another product.
My suggestion to all on this forum: DO NOT INSTALL 5.0 UNTIL PCTOOLS MAKES CORRECTIONS! :mad:
I use another antivirus program and the interface reads "Attention Required." I find this a deceitful tactic from PCTools to try to make you purchase their antivirus product. The antivirus product received very poor reviews and was purchased by PCTools from another company. I suggest a change be made regarding this problem.
In addition, charging an automatic yearly subscription fee makes the company lose credibility in my opinion. It seems there was no way to get around this, if one wants the product. This may become a legal issue eventually.
PCTools was always knows for its top notch products, support, and service. This seems to be a thing of the past and makes me rethink my thoughts about PCTools.
I might add that I am a technology professional and know when a software program is not working properly and have a full knowledge of how software companies should run business practices and support.
Please, please, please - take head PCTools and make the appropriate changes and fulfill the needs of your long term customers.
I rebooted the computer 3 times, reset my wireless, reset my cable modem, and a whole list of other items. At this point, it seems to be working. I hope it does not continue like this or else I will completely uninstall it and use another product.
My suggestion to all on this forum: DO NOT INSTALL 5.0 UNTIL PCTOOLS MAKES CORRECTIONS! :mad:
I use another antivirus program and the interface reads "Attention Required." I find this a deceitful tactic from PCTools to try to make you purchase their antivirus product. The antivirus product received very poor reviews and was purchased by PCTools from another company. I suggest a change be made regarding this problem.
In addition, charging an automatic yearly subscription fee makes the company lose credibility in my opinion. It seems there was no way to get around this, if one wants the product. This may become a legal issue eventually.
PCTools was always knows for its top notch products, support, and service. This seems to be a thing of the past and makes me rethink my thoughts about PCTools.
I might add that I am a technology professional and know when a software program is not working properly and have a full knowledge of how software companies should run business practices and support.
Please, please, please - take head PCTools and make the appropriate changes and fulfill the needs of your long term customers.