Failed to create directory :Windows OS Error: system cannot find the file specified

[Stephane]

Hello everyone !

When I try to install the program on a client, I receive this message !

Failed to create directory {\\computername\admin$\EMClient\}. Reason - {Windows OS Error: The system cannot find the file specified.}

I controlled the Shares, all are ok, so I don't know what to check .....

Thanks in advance !

Stef

[Stephane]

Hello,

seems that I have no more problems and the computers have updated... after a while ....

I still don't know why I had this message ....

[MJohnson]

Stephane, thanks for contacting PC Tools.

Regarding the 'failed to create directory' errors when installing SDE Clients.

The problem that is occurring could be related to many different configuration scenario's. Considering this, please confirm that the setup criteria below is configured appropriately.

Firstly please run this command line into the 'run command box' to determine if the problematic SDE Client does have a clear network communication path from the Server.

\\computername.yourdomainname.com\admin$

or

\\computername\admin$


After running the command line:

- If the directory listing of the Client PC appears, then you should be able to proceed with the SDE client deployments. However if you still receive this type of error then please continue below at 'Step 1'.


- If a network error appears please continue below at 'Step 1'

=============================================

1. Logged onto the domain server and Spyware Doctor Enterprise console with a user account that is a member of the domain administrators group.

2. File/print sharing are active on the server and client workstations.

3. The default admin$ permissions on both machines have not been modified.

4. If XP's built in firewall on the applicable client workstation is active, please temporarily disable it (to further isolate the problem) and then reboot the workstation.

5. Verify proper communication to the client workstation by completing these steps.

A. Go to the Start button/Run, paste in compmgmt.msc /s and click ok.
B. Right click on the Computer Management entry at the top and select Connect to another computer...
C. Load the client computer into the Computer Management console via the browse button.

*If the client computer cannot be loaded into the Computer Management console, you may want to visit http://support.microsoft.com/?kbid=840634 to view additional information which may further assist in resolving the problem.

Once the steps outlined above have confirmed to be configured correctly, please attempt to install the remote client again.

Kind regards,

Matt Johnson

Technical Support Representative
PC Tools Customer Support Services
______________________________
PC Tools - www.pctools.com

* The Online Support Site at www.pctools.com/contact/support/ offers answers to many customer questions and is a great source of knowledge for future questions.

[Stephane]

Thanks,

I will try this....

By the way, installing locally the client with Server infos in .ini file works fine as à workaround .... even though I will try to find out if what you posted helps me ....

Thanks

Stef

[Stephane]

Sorry,

Tried and controlled everything ... we still have the problem .....

ps.: all the accesses are correct, desktop computer has no firewall set (Windows Firewall is disabled)

Any idea ?

Error returned : Failed to create directory {\\ap0228.cio.olympic.org\admin$\EMClient\}. Reason - {Windows OS Error: The system cannot find the file specified.}
Command : Install
Result Code : 7012


Thanks

Stef

[Stephane]

Hi,

SDE Version : 4.0.0.2621
OS : Windows XP SP2
Console Version : 3.0.1.24

Hope this can help ...

Stef

[MJohnson]

Stephane,

Further to the current remote installation difficulties please try the additional instructions below.

1. On the Server machine where SDE Console is installed please do the following on the Server and the problematic Client PC in question.

From a Command Prompt type in:

ipconfig /flushdns <enter>

then type

ipconfig /registerdns <enter>

Now do the same on the Client PC in question.

Wait about 15 minutes for the DNS to restablish, then readd the client(s) to the SDE Console and try the install again.


If it still persists please continue below
__________________________________________


2. On the Server go to 'Start' >> 'Programs' >> 'Administrative Tools' >> 'Active Directory Users and Computers'

- In the left hand panel under the SDE Domain (whatever you have named the SDE Domain) click on 'Computers'

- In the right hand panel find the name of the problematic client PC, right click on it and 'delete' it.

Now go to the actual Client PC **To do these steps below you must be physically in front of the PC**

Open the 'Control Panel' >>> 'System', select the 'Computer Name' tab

Click the 'Network ID' button which will open the network ID Wizard

Accept all defaults until you need to enter the User Account details.

You will need to reboot the PC for it to rejoin the Domain.

Once the steps outlined above have been completed, please attempt to install the remote client again.

Please let us know the status of the outcome from above.

Kind regards,

Matt Johnson

Technical Support Representative
PC Tools Customer Support Services
______________________________
PC Tools - www.pctools.com

* The Online Support Site at www.pctools.com/contact/support/ offers answers to many customer questions and is a great source of knowledge for future questions.