I can't install Spyware Doctor on Vista

[PrenupTB]

I purchased Spyware Doctor from CompUSA and I can't install it at all on Vista. The program freezes and tells me it is not compatible with Vista. I need to start using this program asap. I have a license code and everything. Did I miss some update? Will an admin please help as soon as possible.

Thanks

[Support]

Hi PrenupTB,

The retail version of Spyware Doctor that you have purchased has older version of Spyware Doctor which does not work on Windows Vista. Only the latest released version 5 works on Windows Vista which you can download from our website.

What you need to do is send me a PM with your activation code, name and email address so that I can activate your Spyware Doctor. Then you can download the Spyware Doctor 5 and register your Spyware Doctor.

Kind Regards,

PC Tools Support

[socrfan]

If that's true then why is my version 4 working just fine on Vista? Version 5 did nothing but give me problems.

[katie]

I think what support is trying to say is SD Retail is even an older version the SDv4. I think its a version 3. I dont think this will work with Vista, however 4 seems to work ok according to others on this forum as well as yourself.

If you cant uninstall, try it in safemode, or a re-install then uninstall.

kt

[prihod]

If you want you can send an email to support@pctools.com with photograph of your receipt and photo of the back of the user manual where activation code is located. Once support rep receive required photos he/she will generate you your license code and license name. All is left for you to do is go to this link www.pctools.com/product/download download latest SD install it and register using info provided by the support. :D

[socrfan]

I think what support is trying to say is SD Retail is even an older version the SDv4. I think its a version 3. I dont think this will work with Vista, however 4 seems to work ok according to others on this forum as well as yourself.

If you cant uninstall, try it in safemode, or a re-install then uninstall.

kt

No, my question was concerning supports statement "Only the latest released version 5 works on Windows Vista which you can download from our website." which is not true. Version 4 also works fine on Vista. Maybe just a oversimplified statement but it still could cause a bit of confusion for someone having problems with SD.

[Steve999]

My suggestion is that you go nowhere near Vista with Version 5. Read all the forums and you'll see why.

[socrfan]

It's not just Vista. XP isn't fairing any better with SD5.