Vista Runtime Error (at 107:571)

[specialist]

Hi,
I am trying to install on a fresh version of Windows Vista (Business) and it comes up with this error

Runtime Error (at 107:571):

Internal error:Unknown constant
"ebe29494-5388-433a-9c25-2bceb6ecb75a"

I have tried to un-install and re-install, but I can't uninstall as it comes back up with this error! - :confused:

Anyway - any help would be appreciated.

[Support]

Hi specialist,

This is just to let you know that your query has been escalated to our Technical Support Department which will be able to assist you further.

Kind Regards,

PC Tools Support

[specialist]

Great - Thanks!

[jamiep]

I too am having this problem. Is there a resolution? Thanks, -Jamie

[AChen]

Can we get a screenshot of the error message?

You can post the screenshot with this thread.

[sneeze]

I have the same error too.
Here's my screenshot.
I'm using Vista 64 bit ultimate.

Thanks

[AChen]

Hi sneeze,

Thanks for the screenshot.
Please note that PC Tools AV is not supported on the Vista 64 bit. The developers are currently working on this and will release a future version of PCTAV which does.

specialist & jamiep, are you both running Vista 64 bit or XP 64 bit?

[nclement]

I also receive the error message when attempting to uninstall the software. How do I remove the software?
Thanks,
Neil

[AChen]

I also receive the error message when attempting to uninstall the software. How do I remove the software?
Thanks,
Neil

nclement, what operating system are you currently running?

If you wish to remove PCTAV, go to start-> Programs-> PC Tools AntiVirus-> Uninstall PC Tools AntiVirus.

[nclement]

Am running Windows 32bit Vista Home Premium. Have already tried uninstalling the software via add/remove programs. That is when I receive the same error message that sneeze sent you as an attachment.

Thanks for your help,

Neil

[c_edge]

So were you successful in removing PCTAV?

Or is that error message still stopping this? If you can't uninstall it, you may need to re-install PCTAV over the top and try AChen's suggestion to uninstall PCTAV.

c_edge :)

[nclement]

I was not able to remove the program. The same error message is displayed on every attempt to uninstall.

I downloaded and attempted to install the program again as you suggested but receive the following error message. "The setup files are corrupt. Please obtain a new copy of the program." I've deleted the downloaded install file and downloaded the file again three more times with the same error message each time.

??

[tom.tdw]

try in safe mode

[nclement]

Using safe mode I successfully reinstalled the software. I then attempted to uninstall the software with the following error message displayed:

Runtime Error (at 107:571):
"9e57eac6-fa9f-4cd2-8846-e65984d42eb9"

[tom.tdw]

you could try deleting c:/program files/pctools antivirus in safemode

[nclement]

I don't have spyware doctor installed on my machine. Do you mean delete the PC Tool Antivirus folder in safe mode?

[tom.tdw]

yes
sorry:o
I don't have spyware doctor installed on my machine. Do you mean delete the PC Tool Antivirus folder in safe mode?

[rocky]

Using safe mode I successfully reinstalled the software. I then attempted to uninstall the software with the following error message displayed:

Runtime Error (at 107:571):
"9e57eac6-fa9f-4cd2-8846-e65984d42eb9"

hey, antivirus need networking protocol, try uninstall in "safemode with networking".

[nclement]

Same error message when attempt to uninstall when in safe mode with networking.

[slew]

I have the very same problem. I have tried many things except doing a system restore before installing pctav. Can someone help??? Thanks. Tony

[c_edge]

The developers are probably still working on this. Give the PCTAV 3.6 Beta a try to see if this addresses the issue.

Look at - http://www.pctools.com/forum/showthread.php?t=47532

c_edge :)