Error 103

[peter fleming]

its easy to do things if you are aware of what you are doing,but i am nowhere near good at this and i cant e.mail what p.c tools want me to do for them to fix error 103 as it keeps returning from a postmaster that it cant accept it.If i was a boffin at computers i would not have a problem but i am completely baffled.

[arilo76]

Hi all
Hi got the same error after i download 2 updates of windows and one of them was KB917013
( Windows Desktop Search 3.01 for Windows XP (KB917013)
Windows Desktop Search (WDS) 3.01 is a minor update to Windows Desktop Search 3.0 that adds: additional support for enterprise deployment and stability improvements. WDS 3.01 helps you to find, preview, and use your documents, e-mail, music, photos, and other items. On an upgrade from 3.0, you will not need to rebuild your index. After you install this item, you may have to restart your computer.
How to Uninstall
This software update can be removed via Add or Remove Programs in Control Panel.
Get help and support
http://support.microsoft.com
)

and the other updates was for the roots
(Root Certificates Update
This item updates the list root certificates on your computer to the latest list that is accepted by Microsoft as part of the Microsoft Root Certificate Program. Adding additional root certificates to your computer enables the use of Extended Validation (EV) certificates in Internet Explorer 7, a greater range of security enhanced Web browsing, encrypted e-mail, and security enhanced code delivery.
Get help and support
http://support.microsoft.com/kb/931125 )


after i restart the Pc PCTAv was not able to start and the give error103 Icon was not in the tray ( check service all fine and the task manager PCTAv was running) i could not abl to open the PCTAv

so i stop the services and desable PCTAv and restart the avast which i was using few weks ago.and now i got error 102n from the PCTAv

I'll keepthe PCTAv disable till you give me some news or intructions

Thanks

arilo76

[AChen]

Hi All,

I have just been informed that the latest Smart Update for PCTAV causes the error 103.

As a workaround, could you please:
1. Uninstall PCTAV
2. Re-install PCTAV
3. Do NOT perform a Smart Update.

We apologize for the inconvenience. The developers are currently working on resolving this issue. Once this is fixed, I will let you know.

[redrider]

Has anything been done about this error? I've un-installed the antivirus program and now it's gone - I don't have a backup copy. Can I download another copy with my license?

[AChen]

Has anything been done about this error? I've un-installed the antivirus program and now it's gone - I don't have a backup copy. Can I download another copy with my license?

The PCTAV developers are currently working on this problem. This should be resolved shortly.

You can download PCTAV from www.pctools.com/anti-virus/download/

If you have already registered, theres not need to re-enter your license code. Please do NOT perform a Smart Update until this issue has been resolved.

[PC-Pete]

On one PC with PCTAV I have not updated since 27/02/2007. Now I'm being offered an update via Smart Update which includes database files 015, 016, 018, a daily update and an .XML file (no 017). Because there is no release time/date info available either within Smart Update or on the PC Tools website, I have no way of knowing whether this update causes or resolves the Error 103 problem.

Also, Anthony's well-meaning instruction:

"As a workaround, could you please:
1. Uninstall PCTAV
2. Re-install PCTAV
3. Do NOT perform a Smart Update."

is dangerous if the PCTAV installation package is the same as it was when released on 22/12/2006. The virus definitions will be well out of date by now.

Also, I've seen the aforementioned Microsoft C++ error (see attachment)on 2 different PCs today. In each case PCTAV seemed to restart okay after closing.

Pete

[Jeroen]

:mad: this is the fourth or fifth time i have the 103, and have to go to the process of deinstalling and reinstalling :mad:

How can a company make so many mistakes, how about testing your product before letting it out?

Although i still have 6 months to go I won't bother to reinstall this after I removed it, i will buy a working piece of antivirus software. I know i don't have to complain with PC Tools, because they won't refund money.

How did this product ever got the stars and reviews it advertises with?

Good luck to all the other customers.

[leonbacardi]

Hi All,

I have just been informed that the latest Smart Update for PCTAV causes the error 103.

As a workaround, could you please:
1. Uninstall PCTAV
2. Re-install PCTAV
3. Do NOT perform a Smart Update.

We apologize for the inconvenience. The developers are currently working on resolving this issue. Once this is fixed, I will let you know.

I did exactly like told here and now is OK!
Important is to NOT perform a Smart Update!!!

I have one question: Does anybody know whant means this "key" symbol
in right-up corner and how I can get rid of it? and also icons for hide the program? I attached an image.
Thanks in advance.
Regards,

leonbacardi

[arilo76]

the problem became worst after i Uninstall PCTAV i don't have any internet connection and the firewall Pc tools does not respond i had unistall olso the avast and the pctool firewall

arilo76

[arilo76]

hi all
good news got back my internet conection after re install the PCTAv error 103disapear

[Jeroen]

Hi All,
I have just been informed that the latest Smart Update for PCTAV causes the error 103.

We apologize for the inconvenience. The developers are currently working on resolving this issue. Once this is fixed, I will let you know.

:eek: so all pctools users who used update have this problem :eek:
Who got fired?

[AChen]

Unfortunately, there was an issue with the latest PC Tools Antivirus Smart Update which had caused the 'error 103' error message.

This issue has since been resolved on our Smart Update servers. However, you will need to perform the following steps to obtain the fix.

Please note: This fix will only work for those that received the error after a Smart Update was performed.

Please complete the steps below to reinstall PC Tools Antivirus. Once reinstalled, perform a Smart Update which will resolve the problem.

1. Download PC Tools Antivirus from the link below:

http://www.pctools.com/downloads/avinstall.exe

2. Ensure that PC Tools Antivirus is not running by going to Task Manager (press Ctrl + Alt + Delete keys) and ending the PC Tools Antivirus processes (pctavsvc.exe & pctav.exe)

3. Reinstall PC Tools Antivirus downloaded from step 1

4. Once installed, perform a Smart Update which will resolve the problem

[redrider]

Thank you. I have reinstalled and downloaded the DB and all is well again - thanx.

[goingtoapple]

Interesting posts, folks, thanks. I took the time waiting for errors, hanging PCs, numerous reboots and scratching hard drives to sketch out my Apple Mac purchase. It will cost a few bucks, but much less than the value of the time I waste on my Microsoft, Windows and parasytic thrid-party suppliers who I have to pay to cover, fix or as best we can mitigate the hopeless product The Richest Man In The World has foisted on us.

[Pyper70]

It looks like this thread dates back to February 2007....I have this problem as of yesterday. If this was a bad update in the servers how did I get it now come June?

I went through a security patch update for XP SP2 and this all started, So I can only assume that my services were somehow hindered by the Windows update.

Is this still in fact a PC Tools problem or has it evolved into something more?

[AChen]

Hi Pyper70,

To resolve this issue, could you please uninstall/re-install PCTAV.

1. Exit PCTAV (rightclick on the icon in the system tray and select exit)
2. Go to Start-> Programs-> PC Tools AntiVirus-> Uninstall PC Tools AntiVirus
3. Check if c:\Program Files\PC Tools AntiVirus does not exist, if it does delete this.
4. Visit: http://www.pctools.com/free-antivirus/ download the setup file and re-install. You do not need to re-enter your license details.

Let me know if you are still having problems with this.