Remove buttons gone from "Add/Remove Programs"

[baba jaga]

Hi all!

I have been evaluating the Registry Mechanic. After doing complete scan, I have found that almost all (say, 75%) "Remove" buttons dissapeared from the list, in the Add/Remove programs menu. This happened with "correctly working" applications, i.e. no orphans.

Now this prevents me to update/upgrade some of them, because they have to be uninstalled first, and I am unable to do it because there is no "Remove" button.

I have not tried doing backup in order not to screw up something even more, I am wondering is this normal behaviour?

[Support]

Baba_jaga,

Thank you for your report.

I have escalated this report to the Technical Support team. In the mean time can you please attach a screenshot showing the error.

They will respond to your query soon.

Kind regards,

Nicholas
PC Tools Support Services

[baba jaga]

Nicholas,

Thanks for the reply. I have attached the screenshot. Notice there is no "Remove" button. Almost all the other applications have lost the possibillity to be uninstalled.

I have started jv16 PowerTools, and it shows none of these programs in its uninstall menu, like they are not installed at all.

Bye,
BJ

[AChen]

Hi baba jaga,

We haven't come across this before. Can you please perform a RM restore and send your log files to my email address. I'll private message you my email address.

To restore changes made to your system, please follow the procedure below:

1. Open Registry Mechanic.

2. Click the 'Restore' button in the main program window.

3. A list of backup files is displayed, along with the date and time of their creation. Place a check in each backup that you wish to restore, and then click the 'Restore' button.

4. When the restore is complete, click 'Finished' to return to the main program window.

Note that you may be required to re-start your system to activate the newly-restored keys in your registry file.

To send us your log files, please see below:

1. Start Registry Mechanic and complete a full scan (please do not complete a repair).

2. Close Registry Mechanic.

3. Navigate to the "\Program Files\Registry Mechanic\Log" and "\Program Files\Registry Mechanic\Data" folder and attach all the files in the "\Log" and "Data" directory.

4. You may want to compress them using zip or rar as they can be rather large.

5. Please attach them to a reply to this e-mail.

As soon as we receive the logs, we will analyze them and inform you when we have the results.