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OldManGray
02-17-2007, 04:58 PM
When I click Smart Update, it gives me "Subscription Expired" and won't do anything.
When I click on "Help" it shows the following and doesn't allow changeing the license code.
(I have even uninstalled SD, tried reinstall from an old version, nothing updates license)

Spyware Doctor
Version 4.0.0.2621

Registered to:
Samuel Lawrence
****...........CD3D (button: Renew Now)

Subscription status: Expired
Database version: 3.06421
Last updated 1/10/2007

Details: Operating System Windows 2000 (actually Vista RC1)
Number of Processors single CPU
Total Physical Memory 1047488 KB
Avaiable Physical Memory 320208 KB
Memory Utilization 69%
Logged in as Sam

Had:order #: 11353178 new 8/27/06: 74815225
Should still be good.
New 6 mo order 2/14/07: element 5 Order number: 107507635
Which should extend time.

katie
02-18-2007, 01:45 AM
Hi OldManGray,

It looks like you have bought a new license code instead of renewing, thats why when you run smart update it is listed as expired.
If this is the situation, you'll need to contact support and they can help you sort this out.

Sales & Support: 1-800-764-5783
Or send an email: http://www.pctools.com/contact/support/

kt

OldManGray
02-18-2007, 04:28 AM
Kitie
Thanks for reply.
OldManGray