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View Full Version : Where are my activation codes?!

a9cs
02-16-2007, 04:14 PM
First off, I am a reseller and this kind of poor support should never happen if you want to retain a working relationship with the people who sell your product.

I purchased 5 Spyware Doctor activation codes on 14th Feb and can't install them as I have not received the codes via email.

Despite several emails to the support department, I am still left without activation codes and have a few angry and disappointed customers as a result. The new service desk system is the cause it seems as before I could purchase a single license and knew immediately the code as it came up there and then with my invoice.

The time it takes for you to respond to an email is very poor so I am trying this approach. A forum should not be the place to sort out issues like this.

Please advise as soon as possible.
Support
02-16-2007, 04:23 PM
a9cs,

Firstly I would like to thank you for the feedback on the new service desk. Can you please provide me with your ticket number and I will get it followed up for you ASAP.

thanks

Nicholas
PC Tools Support Team
a9cs
02-16-2007, 06:37 PM
Thanks for the reply Nicholas.

You requested my ticket number but I shall not post it in the forum since the ticket contains license code details. I have sent it by private message.
Support
02-16-2007, 07:13 PM
a9cs,

I am sorry, I did mean to ask you to PM but left that bit out. I have responded to your ticket.

Thanks

Nicholas
PC Tools Support Team
a9cs
02-16-2007, 09:12 PM
More info in ticket. It looks like it will not be resolved soon....
Support
02-17-2007, 12:41 AM
Hi a9cs,

I have replied again to your email, we will do what we can to assist you and bring it to a satisfactory resolution.

Customer Support Services
PC Tools
a9cs
02-19-2007, 02:50 PM
5 days on and still no resolution. Can I get some support on this issue please, I have paid for codes and not received them! The support ticket is not resolved and appears abandoned.
AChen
02-19-2007, 10:29 PM
Hi a9cs,

I'll look into this now.

Will get back to you.
a9cs
02-20-2007, 06:37 PM
OK I now have the activation codes sent but cannot register the customer's PC with them. Can I only use my name as the licencee name and if so can you please tell me what to use, ie company name, pctools login name etc?

Also worthy of note is that I can't see the activation codes from within the control panel as suggested by Wilson Pang.
There is still a control panel problem. Unfortunately, all I see when clicking on Activation Codes in my control panel is:

"Activation codes are being generated...
Check this page later."

This stays on the screen and no codes appear, even after waiting for 10 minutes

PLEASE TREAT THIS AS URGENT
It is now nearly 7 days since my original order! I hope this is not how the ordering system will work in the future.....

.
Support
02-20-2007, 07:11 PM
a9cs,

Can you please PM me a contact phone number and I will forward it to Wilson and ask for him to call you urgently and resolve this matter over the phone since you have had such trouble with email. Alternatively you could reply directly to Wilson and ask for him to call you.

thanks

Nicholas
PC Tools Support Team