spyware_keyl_abckeylogger

[arilo76]

Hi

All:)

I did a on line scan with Trend micro and i find spyware_keyl_abckeylogger on my system.:eek:

even if run a every day a deep scan but nothing had been fund.:confused:

i do every day updates and the Ongard is always on

So i'm bit confuse :confused: how did it get in and why spydoctor never detect it and what i have to do for avoid to happen again

Thanks

[arden42]

If SD isn't picking up something it should, try sending a report to PC Tools via the Malware Detective:

1. Open Spyware Doctor and click on Tools, select the Malware Detective Tool and then click Run Tool and Next to continue.

2. Tick the box 'I have received a request from support to run the malware Detective' and click Next> to continue.

3. Please wait until the Malware Detective Wizard collects the required information from your computer. (this may take several minutes)

4. Enter your name and email address and ticket number in the spaces provided. In the section "Enter Your Question Below", please enter or copy and paste your ticket number.

It is possible that Trend is picking up a false positive, but PC Tools should be able to work out whether that is the case (and if it isn't a FP they should be able to add it to their database).

Did Trend fix the problem, or does it still come up if you do another scan? If it's already been cleaned then there's probably not much point running the detective I guess. :)

[AChen]

Hi arilo76 & arden42,

On top of what arden42 has mentioned, please complete the following to ensure that all necessary steps have been undertaken to ensure you have the latest protection from related malware.

1. Perform a Smart Update
2. Under 'Select An Action' please select 'Immunize Your Computer'
3. Ensure that OnGuard and all OnGuard tools are set to ON
4. Perform a FULL Scan
5. 'Fix and Continue'

[arilo76]

Thanks for the help i followed your suggestions and,
i check all the settings on Onguard and make sure they are on ant to the high setting and i run a deep scan i update and i downloaded the S.doctor 5 beta and I run a deep scan nothing again. I run the malware tool hopefully when i get some news i let you know in the at the moment I'm trying to investigate if i can find it in the Keys so i can manually take it down. I let you know A.S.A.P.
Any news.
Thanks

[arilo76]

Hi might find something take a look
http://www.symantec.com/security_response/writeup.jsp?docid=2004-092419-2845-99&tabid=3

i follow the instructions but i didn't find anything.
i send the report waiting for answer.

[arilo76]

Hi All

I did an other on line scan at trend Micro and the spyware still there.:eek:
this time i manage to take where it suppose to be and i went to try to find it but nothing:mad: ( trend Micro give me this path; c:\windows\sistem32\jpgutils.dll)
Thanks

arilo76

[AChen]

arilo76,

If you have sent in your malware log, please private message me your ticket number and I will have this followed up.

[arilo76]

Hi Anthony
I didn't recive the tiket yet and now you mention i check all my emails but is nothing there.
thanks for the help
arilo76

[AChen]

When you submit a ticket or malware log to PC Tools, it should display a ticket number. To help me locate your ticket to follow up, can you private message me your email address. The one you used to submit the ticket.

Cheers,
Anthony

[gemi2009]

how can i take my tiket number?

[AChen]

how can i take my tiket number?

Have you submitted a ticket to support before? if no, send me a PM with your name and email address and I will be able to create one for you.