Antivirus Make My Windows Crashes

[CMarangon]

I have installed the Free Vesrson o PCTools antivirus and it scanned for some time and so it show a message: ERROR 103.

After some minutes it has made apear bigger all the icons of the system tray and after, it made my PC reboot.

After some minutes the PC was making a loop of infinite reboots.

I also noticed that many other users have the same problem.

Please see this forum,
http://baixaki.ig.com.br/comentarios.asp?cod=44421

Use http://babel.altavista.com
if you need translation.

I think this is a serius problem.
Please fix the problem to save
the reputation of the antivirus.

[c_edge]

Hi CMarangon,

The following info is found on the PC Tools FAQs page:
http://www.pctools.com/contact/support/

Are you getting the Error code 103?
This occurs when the PC Tools AntiVirus engine cannot be initialized within the timeout period of 10 minutes. This may be caused by corrupted database or it can happen to a computer with many startup programs that delays PC Tools AntiVirus from starting up.

Please restart your computer into safemode and check if you can start PC Tools AntiVirus when there are no active processes running in background, blocking PC Tools AntiVirus from loading up.

If the problem persists, please provide us with more information to help troubleshoot the problem further. Please follow steps below to send us the PC Tools AntiVirus log file. We will then analyze the information and respond as soon as possible.

Download PCTAV_Logging.zip from the link provided then complete the steps to send us the log files.

http://support.pctools.com/manager/downloads.php?file=PCTAV_Logging.zip

1. Extract all files from PCTAV Logging.zip onto your desktop

2. Exit from PC Tools Antivirus if running, to exit PC Tools Antivirus, right click the PC Tools Antivirus icon located in the system tray and Exit

3. Run Delete_Logs.bat - Deletes your current PC Tools Antivirus log files

4. Run Increase_Logging.reg - Changes the log settings so that it records more detail for the error
Note: System performance may be affected due to increased logging

5. Reboot your computer

6. Run PC Tools Antivirus and ensure that Error 103 is displayed

7. Run Copy_Logs.bat

8. Run Default_Logging.reg - Changes the log settings back to normal, system performance should be back to normal

9. Attach the log files located in C:\PCTAV Logs to email and send to us (support@pctools.com).
Once we receive the log files, our Development Team will analyze them and we will get back to you as soon as possible.

c_edge :)