Why can't go on line?

[zlqgug]

I'm a college LAN user.I need the "Ruijie" install before go on line. But when the firewall enable,I can do it and it the firewall not show any information.If disable it,I can install ,then enable it,everything is ok.Who can tell me how to change it??:confused:

zlqgug#sina.com

Thanks!

[hdavid]

Please try the following steps.
1. Disable the last rule (‘All other packets’). You can do it in two ways
a. Untick it and apply the changes.
b. Edit it and make it an allow rule and then apply the changes

(You can also delete it but I would not recommend that)
2. Test again and then see if the problem solved.
3. If the you are still having problems this means that the last rule is not the one causing the problems, then do the following:
a. Restore the ‘All other packets’ rule to be blocking again – this is to restore maximum security.
b. Go to the next (from the end) blocking rule and do the same

Once you found a blocking rule (let’s call it X) that causes the problem you can:
1. Change the rule ‘X‘ to be blocking again
2. Enable the log option in that rule
3. Do the test again - you will see logs of which traffic was blocked
4. Bases on those blocking logs which tell you which packet (protocol, direction, IP, port etc) you can create an enabling rules just for those connections and put them before the rules that was blocking before (‘X’). This way when Ruijie tries to connect the Firewall will identify the enabling rules before the blocking rule

There also an option that several rules will block Ruijie. Then you will have to do the following again. If you find still can not enable Ruijie, please tell us exactly which s/w you are using (I went into their site and the have many products? I did not know which one you are using) and we will try to find the rules for you

Hope this information helps