Registry Mechanics deletes SOFTWARE\McAfee\VSCore\VirusScanner

[idd00jea]

This is to inform you that during Scan, this product selects to delete the following legitimate record in Windows Register corresponding to McAfee Virus Scanner:

Key : SOFTWARE\McAfee\VSCore\VirusScanner

:eek:

[Support]

It seems that your McAfee Virus Scanner made some changes in the Windows Registry that needs to be repaired this may be the reason why Registry Mechanic found McAfee Virus Scanner in the scan.

To analyse the problem further, I need to get some detailed information about the way Registry Mechanic is scanning. Please send us your Registry Mechanic logs by following the procedure below:

1. Start Registry Mechanic and complete a full scan (please do not complete a repair).

2. Close Registry Mechanic.

3. Navigate to the "\Program Files\Registry Mechanic\Log" and "\Program Files\Registry Mechanic\Data" folder and attach all the files in the "\Log" and "Data" directory.

4. You may want to compress them using zip or rar as they can be rather large.

As soon as we receive the logs, we will analyze them and inform you when we have the results.


Kind Regards,

Sweta Dongol
Customer Support Representative
PC Tools Customer Support Services
______________________________
PC Tools - www.pctools.com

[idd00jea]

OK. I have prepared the ZIPPED file.
Now I have to send you the file. I do not see the way to do in this forum.
What email address I have to use to send it directly to you ?.

Thanks,

Antonio.

[Support]

Since you are unable to attach the file, I will private message you an email address where you can attach the file.

Thanks,

Sweta Dongol
______________________________
PC Tools - www.pctools.com