image viewer (WXP-Pro)

[syldania]

I go to a web page which allows you the ability to click on a magnifying glass to see the document/image that is listed. When the image viewer opens I get a blank screen with a red X in the upper left part of the screen. I was able to open the document/image on another laptop running Windows 2000. What am I missing.
IE 6.0.2900

[jdharm]

Not enough detail. Could you give us a link so we can see what you are looking at?

Josh

Yet another site soon to be neglected:<font color=green>
<a target="_blank" href=http://www.zachmax.com>www.zachmax.com</a></font color=green>

[syldania]

This is the web site:
http://www.york.me.us.landata.com/
but it is a secure login and I don't think my company would allow me to give the user and password. After I login I'm taken to another screen where I make a selection from the menu and this brings up another screen where I make another selection which opens another IE window and this screen has several options one being a view image button to view a scaned document. When I click on that another IE window opens and has a frame with the words "http://www.york.me.us.landata.com-image viewer Microsoft Internet Explorer" across the top of the frame. There is nothing showing in the frame except a red X in the top left of the screen and at the bottom of the screen it says "view running" but that is as far as it goes, I never get to view the document. I'm running windows XP pro.

[jdharm]

That's the detail we were looking for. Thanks.

A couple of questions:

Has it worked on this computer before?

Have you tried to lower the security level in IE so see what happens? Maybe there is a script or ActiveX control that is being stopped.

Can you right-click the red X and chose "Show Picture"? Anything happen? Or is the context menu more like one you would see with a Flash file, with Play, Loop, Rewind, etc?

Does this problem hold true for every document you should have access to or just some particular ones?



Josh

Yet another site soon to be neglected:<font color=green>
<a target="_blank" href=http://www.zachmax.com>www.zachmax.com</a></font color=green>

[syldania]

I have never tried it before on this laptop, but on my old laptop running windows 2000 I'm able to view the image.
I just tried lowering the security level and that didn't work
When I right click I get options like-BACK,SELECT ALL,CREATE SHORTCUT,ADD TO FAVORITES,VIEW SOURCE, ETC.
When I open the main web page there are images on the page and I can see them. I tried several documents within this site with the same results.

[jdharm]

Boy, I'm at a loss then.

At this point the only thing I can think of is there is some plug-in missing that exists on the 2k machine.

Verify that the following are up-to-date:

Flash/Shockwave
Adobe Reader
Java 2 Platform SE


Beyond that I don't know what else to say.

Josh

Yet another site soon to be neglected:<font color=green>
<a target="_blank" href=http://www.zachmax.com>www.zachmax.com</a></font color=green>