Internet Explorer Crash (WXP-Home)

[mdedeboer]

I'm having lots of fun with Internet Explorer on my other computer. I have Norton Antivirus and Lavasoft Adaware as well Service Pack 2.
Problem 1:
The Go button freezes Internet Explorer - The Enter key yields the same results.
Problem 2:
The Popup blocker disapeared
Problem 3:
so did the activex control
Problem 4:
Windows update fails after I click download and Instal. (it says that it is unable to open the page error# 0x800A138F)

Please note this happened to me twice of all things :-( Last time I uninstalled Service Pack 2 which succesfully removed Internet explorer and installed internet explorer seperatly which fixed all the problems exept of course not the features that are limited to service pack 2. When I reinstalled Service Pack 2 everything worked after the first start up. After the second start up every thing was back to not working. Now when windows shuts down I get an error saying that "The application failed to initialize because windows is shutting down" even though I didn't just start anything Any Ideas ??????

The troubleshooting for windows update did nothing.
The only windows update I'm missing is one for Outlook Express (nothing major) thankfully.
One other comment: I also receive a message that Service Pack 2 is not detected when Internet Explorer crashes. I know for my self that it is because it is listed in the Add/remove programs and it took 2 hours to install.

I have a feeling it all has one problem. Because if part of the service pack is failing to start up it still could be trying when windows is shutting down - thus the error message when windows shuts down. Also the message I receive when IE crashes would make sense because the SP2 failed which would also stop Activex control from functioning properly and thus windows update. The other thing is it would also show the popup blocker.

Something tells me its all linked - exept maybe the problem with the go button altough that could be due to interference from the other IE addons from SP2.

Does Anyone have Any Idea???


&lt;P ID="edit"&gt;&lt;FONT class="small"&gt;&lt;EM&gt;Edited by mdedeboer on 03/24/05 13:23.&lt;/EM&gt;&lt;/FONT&gt;&lt;/P&gt;<P ID="edit"><FONT class="small">Edited by mdedeboer on 03/24/05 13:30.</FONT></P>

[homeflash]

uninstall Norton Antivirus first, and do your windows update (see if you are successful in that case) then put norton antivirus back

*** Sometimes Helping is a way of Learning! ***

[mdedeboer]

I now have another problem to include. Internet Explorer Freezes when clicking on some links. Because I can only browse by links at the moment because my go button causes IE to crash I'm rather stuck for options.
:-(

<P ID="edit"><FONT class="small">Edited by mdedeboer on 03/24/05 22:19.</FONT></P>

[homeflash]

download a copy of firefox or netscape and try it from there. And see if it is ie or your system that caused the error.



*** Sometimes Helping is a way of Learning! ***

[mdedeboer]

I have downloaded and installed netscape and it is fine absolutely no functional problems there. (I had to download it on another computer and send it via msn messanger :-) where there is a will there is a way!)

I also downloaded hijackthis and recorded the following log:

Logfile of HijackThis v1.98.2
Scan saved at 4:22:49 PM, on 3/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\system32\TFNF5.exe
C:\WINDOWS\system32\TPWRTRAY.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Apoint2K\Apntex.exe
c:\windows\$ntser~1\iexplore.exe
C:\WINDOWS\$NtServicePackUninstall$\iexplore.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.tviwflmzygrplyvcf.com/sVUSqQ_Hw_lUp6b5_RENGN3uqeCZSpEhYTBDzv4TJc7KXMVlTZ 1oeOI/IkIJyGG5.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
N3 - Netscape 7: user_pref("browser.startup.homepage", "www.hotmail.com"); (C:\Documents and Settings\Matthew\Application Data\Mozilla\Profiles\default\r4ktc7g1.slt\prefs.j s)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea rchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Matthew\Application Data\Mozilla\Profiles\default\r4ktc7g1.slt\prefs.j s)
O2 - BHO: (no name) - {069FDB17-E907-43F5-E0B1-9AD929EAAA12} - C:\DOCUME~1\Matthew\APPLIC~1\PROCTH~1\Thatjump.exe
O2 - BHO: Popup Manager - {08E74C67-99A6-45C7-94DA-A397A8FD8082} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PmProxy] C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [01bluevcmanager] C:\Documents and Settings\All Users\Application Data\About file 01 blue\Balm Bend.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ACID BAGS] C:\DOCUME~1\Matthew\APPLIC~1\Shimweb\Win Amen.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://Download.Windowsupdate.com<P ID="edit"><FONT class="small">[i]Edited by mdedeboer on 03/25/05 09:28.</FONT></P>

[homeflash]

In that case, either repair your ie or downgrade it frist (restore to orginal ie) and upgrade again. That may solve the problem


*** Sometimes Helping is a way of Learning! ***

[mdedeboer]

I tried that but in order to down-grade internet explorer I had to uninstal SP2 which was succesful. I then reinstalled IE 6 and everything worked fine. However, when I reinstalled SP2 everything went to the same problems(ie go button not working, activex control gone, windows update not working, popup blocker gone, and links not working) Netscape still works

[mdedeboer]

I brought my computer to best buy today to fix another problem (hardware) and I think they're going to reformat my harddrive so we'll see if that helps any.
thanks alot for your help

[homeflash]

Good luck... Reformat should do it...

*** Sometimes Helping is a way of Learning! ***

[mdedeboer]

Thanks....I'm down to one more hardware fix on it and I get a new one (best buy performance plan covers it) :-) I hope it messes up again lol