No Internet (WME)

[macten]

I'm working on a Compaq Presario for a friend. I have swept the machine with Adaware, Spybot, CWShredder, Norton and Avast. I can connect to his ISP's server at around 45K but can't get on the Internet. I have re-installed TCP/IP twice. Didn't help. OS is ME.

Tech support emailed me a list of what to check. Didn't help. They now refer me to their $1.95/min. help line. I tried a couple of IP addresses. Didn't work. The error message I'm getting is:

www.yahoo.com could not be found. Please check the name and try again.

Any ideas?

[raghub]

The error that you have provided seems to be due to Dial-up configuration. I recommend you reconfigure the DUN. Following are the steps to do so:

1. Record the configuration information for each connection in the Dial-Up Networking folder. To do so, use the following steps:

a. Double-click My Computer, and then double-click Dial-Up Networking.
b. Right-click a connection, click Properties, and then record all of the settings including the TCP/IP information. Repeat this process with another connection until you have recorded all of your connection's configuration information.

2. If the Dial-Up Networking 1.2 or 1.3 Update is installed, uninstall it. If it is not installed, continue to the next step. To uninstall the Dial-Up Networking 1.2 or 1.3 Update, use the following steps:

a. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
b. On the Install/Uninstall tab, click Dial-Up Networking Upgrade 1.2 (or 1.3), and then click Add/Remove.
c. When you are prompted to remove the update, click Yes, and then click OK.

3. Delete all of your connections from the Dial-Up Networking folder. To do so, right-click a connection, and then click Delete. Repeat this process with another connection until you have deleted all of your connections, and then close the Dial-Up Networking folder.

4. In Network properties, record each component and its configuration information:

a. Click Start, point to Settings, click Control Panel, and then double-click Network.
b. Click a component on the Configuration tab, click Properties, and then record all of the component's settings. Repeat this process with another component until you have recorded all of your component's configuration information.

NOTE: Make sure that you have the required disks to reinstall any third-party items before you remove them in Network properties.

5. Remove all of the network components from Network properties. To do so, click a component on the Configuration tab, and then click Remove. Repeat this process until you have deleted all of the network components from Network properties, click OK, and then click Yes when you are prompted to restart your computer.


6. Uninstall Dial-Up Networking. To do so, follow these steps:

a. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
b. Click the Windows Setup tab, click Communications (the word Communications, not the checkbox), click Details, and then click the Dial-Up Networking check box to clear it.
c. Click OK, click Apply, click OK, and then click Yes when you are prompted to restart your computer.

7. Restart your computer to a command prompt. To do so, click Start, click Shut Down, click Restart, and then click OK. Press F8 for Windows 95 (or CTRL key for Windows 98), choose Command Prompt Only, and then press ENTER.

8. Restart your computer.

9. Reinstall Dial-Up Networking. To do so, use the following steps:

a. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
b. On the Windows Setup tab, click Communications (the word Communications, not the check box), click Details, and then click to select the Dial-Up Networking check box.
c. Click OK, click Apply, click OK, and then click Yes when you are prompted to restart your computer.

NOTE: You may receive version conflict error messages during this process. If this happens, click Yes when you are prompted to keep a newer version of the Secur32.dll and Rpc*.dll files. Click No for all other files.

9. Reinstall and configure the network components (listed in step 5). To do so, use the following steps:

a. If you have a network adapter installed, install the software for the adapter according to the manufacturer's instructions.
b. Click Start, point to Settings, click Control Panel, and then double-click Network.
c. On the Configuration tab, click Add, click Adapter, click Add, click Microsoft in the Manufacturers box, click Dial-Up Adapter, and then click OK.
d. Click Protocol, click Add, click Microsoft in the Manufacturers box, click TCP/IP, and then click OK.

NOTE: You may receive version conflict error messages during this process. If this happens, click No when you are prompted to keep a newer version of each file.

e. If needed, add a network client. To do so, click Client, click Add, click the appropriate manufacturer, click the client you want to install, and then click OK.

NOTE: You may need to reconfigure the network components that have been reinstalled. To do so, click the network component, click Properties, add any appropriate settings, and then click OK. If needed, refer to the configuration information you recorded in step 4.

10. Restart your computer.

11. Re-create your Dial-Up Networking connections. To do so, use the following steps:

a. Double-click My Computer, double-click Dial-Up Networking, and then follow the instructions on the screen in the Make New Connection Wizard.
b. Right-click the connection that you created, click Properties, and then verify that the settings are the same as the configuration information you recorded in step 2. Repeat steps a and b until you have re-created all of your Dial-Up Networking connections.

If the issue persists, download and install the updated modem drivers. Visit the following web site to download the drivers:

http://welcome.hp.com/country/us/en/support.html

Enter the model of the PC, select the operating system.

If the issue persists, reply to this thread with the model number of the PC that will help me in finding the known issues.


Raghu Boddu,
Microsoft (I) Community Star
www.whizatpc.com

[report_2]

or as a quick fix try the <a target="_blank" href=http://www.cexx.org/lspfix.htm>LSP Fix</a> after reading the information on the page.

[macten]

Thanks for the replies. I'll try that winsock utility tommorow. If that doesn't work, I'll re-install DUN. I'll let you know how it turns out.