No response to help requests

[gaucho]

Posted two help requests for a problem I have and although it tells me that an email will be forwarded confirming receipt, this has not happened. It also tells me that I can monitor my query but there does not seem to be any way to do this. Could someone please look at ticket numbers 4626-3685-87 and 7770-7795-17 and come back to me? My order No is 56307095. Thanks.

[depocm]

Posted two help requests for a problem I have and although it tells me that an email will be forwarded confirming receipt, this has not happened. It also tells me that I can monitor my query but there does not seem to be any way to do this. Could someone please look at ticket numbers 4626-3685-87 and 7770-7795-17 and come back to me? My order No is 56307095. Thanks.

I have found exactly the same problems.:mad:
But when eventually they answered, it has solved my problems.
I too cannot find any way to get a look at the tickets. (no way to get to them from home page etc.):confused: Unless one is smart enough to save the address in bookmarks when you first enter the request.
Please put in a link to tickets at home page.:)
Hope you get your problem solved gaucho.:)

[anath@pctools.com]

Hi Malcolm, thank you for contacting PC Tools, and also thank you for your patience.

In response to your query, I would like to inform you that I have escalated your problem to the technical team. One of the technical team members will reply to your query as soon as the issue is resolved.

I have also sent you the links to your Ticket through email, so you can check your Ticket status.

Thank you

Kind Regards,

Ankan Nath
Customer Support Representative
PC Tools Customer Support Services
______________________________
PC Tools - www.pctools.com

[gaucho]

Thanks for the response. I really would like to resolve this problem. 500 errors!

[rickyd2]

I also have the same problem, ticket number is 8469-9952-93.

Please send link to that ticket so I can check progress.

[c_edge]

hey guys,

What sort of problems are you experiencing?

Maybe someone from the forum is able to help.

[wolverin33]

Hi guys, after you sent your support message, you will receive a confirmation e-mail shortly, please record the ticket number ****-****-** for future reference with your inquiry.

You can also view the current progress of your message at any time by visiting the ticket status page. And by all means please ask us about your Ticket status over phone or by email so support guys can assist you better.

[Boyard]

Dear all,

This is quite explicit. I really have a serious problem and would greatly appreciate help.

Best wishes.



Happy New Year! I really hope you can help me.
I am a registered user of Registry Mechanic and Spyware Doctor.
Unfortunately I am unable to give you my license and order details
they being on the computer I am unable to use. My problem is with
Registry Mechanic which I have been using for some time. I'll never
know what prompted me tu use the compact the registry function and
I sincerely wish I hadn't done so.Anyway, the problem occurred when
I restarted the machine. All I got was a blank screen when trying to
restart in last working configuration. The other start up options gets
me a list of drivers (?) so:
multi(0)rdisk(0)partition(2)\windows\System32\DRIV ERS\PCIIDEX.SYS, etc.
I can send you the whole list if you wish. Please help. Thank you very much.

All the best,

Robert


Ticket Received

Thank-you for contacting PC Tools!
Your message has now been sent. You will receive a confirmation e-mail shortly,
please record the ticket number 7517-2195-02 for future reference with your inquiry.

You can also view the current progress of your message at any time by visiting the ticket status page.

02/01/07 Ticket Received
Thank-you for contacting PC Tools!

Your message has now been sent. You will receive a confirmation e-mail shortly, please record the ticket number 8434-9171-12 for future reference with your inquiry.
You can also view the current progress of your message at any time by visiting the ticket status page.

[AChen]

Hi Boyard,

The problem you are experiencing has been addressed.

I have sent a 'private message' with the ticket link included.


Cheers.