need customer support please with renew

[alexandr zadorin]

after i type in my existing license code i get a message in red saying : This is a subscription product and cannot be renewed from this page. Please contact support for more information. what is that sopose to mean? i need to renew this product please help.

[AChen]

Hi Alexandr,

This problem is due to license type mismatch, however, I have contacted support and the problem you are experiencing has been resolved. Please try to renew your subscription again.