Response query

[Greyhair]

I also have posted a request enquiring how to change the email address which was registered when I purchased Spyware Doctor. I was given a ticket number but no email was received. I have been going round in circles in the web site trying to find the progress using the ticket number allocated in the web page but I am unable to find the link. This product is the only one that I own which is causing so much difficulty for a simple answer. I wish to delete the old email address and update to a much more secure one but I am being held up because of Spyware Doctor.
Unless I can change this soon then I will just have to delete the address they hold and they will be unable to contact me about updates, new products etc.
Can anyone help or advise as I sure there must be an easy solution that I am missing? Thanks for any advice. Cheers Greyhair

[Support]

Greyhair,

Thank you for contacting PC Tools.

I understand you wish to simply update your email details so that you will be in contact for future promotional, upgrades and notification emails.

You can easily manage these email subscriptions from http://www.pctools.com/newsletter/subscription/ including updating the email address, unsubscribing etc.

As for the ticket you had submitted, if you can provide me with the ticket number or your email address via PM, we will look into closing off the incident for you.

Kind Regards,

Eric
Customer Support Services
PC Tools Customer Support Services