Windows Update Error (W98)

[Laurel9]

Trying to load windows updates but get error msg 0x800a138f - windows says this is a generic error applicable to windows 2000 & xp but we have win98? uninstalled norton & followed other troubleshooting suggestions but nothing is working. Help!!! Please!

[DanK]

Try this

Change your folder options to show all files.

1. Double click My Computer
(Note: I did this in Windows Explorer, not My Computer)

2. Select Tools on the menu bar
3. Select Folder Options
4. Click the View tab
5. Select Show hidden files and folders
6. Click Apply and click OK

First, let's clear out the temporary storage locations.

(This step is done in Internet Explorer.)
1. Click on Start, then Control Panel. Double-click on
Internet Options
2. On the General tab, in the Temporary Internet Files
section, click on Delete Files. Check the box to 'Delete
all Offline Content' and click OK.
3. Close the Internet Options window.

Next, we need to clear out the Windows Update folder.

1. Click on Start, then My Computer. (Or on Windows 2000
machines, just open the desktop icon)
2. Open the C drive
3. Open the Program Files folder
4. Open the WindowsUpdate folder
5. Open the V4 folder and delete everything in it except
for the iuhist.xml file.
6. Close this window

And lastly, we need to remove the current control files on
your machine.

1. Click on Start, then Run.
2. Type in 'regsvr32 iuctl.dll /u' (without the quotes)
and click OK. You should get a successful message; click
OK on that as well.
3. Click on Start, then Search, and then choose All Files
and Folders.
4. Click on Advanced Options, and check the first three
boxes listed there.
5. Type in the file name IUCTL.DLL and click Search Now.
Delete every copy of this file that you find.
6. Run the search again for the file IUENGINE.DLL. Again,
delete every copy of this file you find.

Once all of this has been completed, try the Windows
Update Site again. If the site continues to fail then I
would suggest you to reinstall Internet Explorer 6.0 SP1

DanK<font color=green> (http://www.winguides.com/forums/sendprivate.php?Cat=&User=DanK><font) /images/forums/icons/laugh.gif

[Laurel9]

Thank you so much! That did the trick!!

[DanK]

Excellent, thanks for posting back to let us know

DanK<font color=green> (http://www.winguides.com/forums/sendprivate.php?Cat=&User=DanK><font) /images/forums/icons/laugh.gif