Link-Click Problem(make sense?) (WME)

[valjean]

My system (Dell 933mhz ME. 512 Ram) is freezing when I click on links. Not everytime, but much too often. The pointer stays as a 'hand' and I can't do anything. Can't close or right click on taskbar window. Nothing...
End up having to Ctrl-Alt-Delete & close down Internet Explorer which says the page is not responding.
Any ideas?
Thanks......Valerie

[TonyKlein]

You should start by doing some cleaning:

Delete your cache folders in MS-DOS. Windows will automatically create new ones on reboot.

Insert a boot disk, and start the computer
Type the following lines, pressing ENTER after each one:

c:
cd windows
smartdrv
deltree tempor~1
deltree history
deltree cookies

NOTE: Press Y if you are prompted to confirm any deletion

Type win (or 'exit') followed by clicking enter in order to return to Windows.

If no joy, try repairing IE: Control Panel > Software Add\Remove > MS Internet Explorer > Remove > Repair IE

You might also try reinstalling or upgrading IE.

What version are you running?

If no joy, please do this:

Download <a target="_blank" href=http://www.spywareinfo.com/files/startuplist.zip>StartupList</a>

Unpack, doubleclick it, and it will generate a text file that will list all running processes, all applications that are loaded automatically when you start Windows, and more.

Go to Edit > select all, copy it and post the contents here.

[valjean]

Hi Tony,
I have a Start-up Disk that I created when I first bought my computer, is that what you mean by Boot Disk?
I tried what you first said with that disk & the first screen that came on gave me choices like starting with CD
support & one was safe mode. I had never seen this particular screen before, not the normal F8 screen.
I got to the A:\prompt & I tried typing in what you wrote & I got to 'deltree tempor~1 & it kept saying
'Bad Command or filename'.
So where did I go wrong here?...Valerie

[TonyKlein]

At the a prompt, you did first type C:, in order to go to your hard drive, and then move to your Windows directory, as advised?

Also, the deltree tempor~1 assumes your Temporary Internet files folder is indeed C:\Windows\Temporary Internet Files.

If it's located elswhere or named differently, the path obviously needs to be adapted.

Please go to Internet Options &gt; General tab, and click "settings".

What is the default path for your Temporary Internet Files folder you see there?

[valjean]

Tony,

Yes, at the A:\promt I typed what you wrote.
I tried it again just a moment ago, this time typing in the complete words 'Temporary Internet Files'
which are on my C:\Windows\ drive.
This time it completed what you asked except when
I typed exit and then typed win, I ended up with a Blue Screen.
The message said:
"While initializing device IFSMGR"
"The microsoft Installed File System Manager cannot find the helper driver.
Please ensure that IFSMGR.sys has been installed." "System Halted"...
Then nothing. I had to hit the re-start button.
I checked & it did delete the Temp. Internet Files & History, etc.
So what do you think? Cause I have no idea what that means.
Thanks......Valerie

[TonyKlein]

Well, first, you apparently succeeded in deltreeing your cache folders which is good.

As for your error, MS has an article about that one:

<a target="_blank" href=http://support.microsoft.com/default.aspx?scid=KB;EN-US;q258471&>Error Message: The Following File Is Missing or Corrupted: C:\Windows\Ifshlp.sys</a>

Try rebooting once more. Are you still getting that error?

[valjean]

Hi Tony,

No, I haven't experienced the error after re-start.
The only 2 times I've received that error is just
recently when tried to delete those files with the start-up disk.
Why couldn't I get 'exit' or 'win' to get me out of
whatever I was doing?
What was doing anyway?
Will you explain it for me?

I did go to the link you provided, but really didn't
understand what file or files I'm supposed to change
and how to exactly go about it.

Appreciate the help.......Valerie

[TonyKlein]

Hi Valerie,

As I explained, you deleted your Temporary Internet Files, History, and Cookie (cache) folders in MS-DOS.

When you restart Windows, Windows creates brand new ones, doing away with any corruption in the old folders that you you may have had.

If you didn't get another error, and everything's working fine, that's good, and I'd advise you to forget about it.

It it were to return, please post back, and we'll deal with it.

Cheers, Tony

[valjean]

Great Tony & Thanks.....

I haven't been on-line a very much since I posted
the with the original clicking on the link problem,
but I will keep an eye on it, as you said, & will post
back if it continues.

Appreciate all your help.....Valerie

[valjean]

Hi Tony,
It's me again.
Well, the problem is still here & just driving me crazy.
I tried what you said with going to Add/Remove Programs & Repairing Internet Explorer.
It wouldn't work. This is a copy of everything it said:

Internet Explorer 5.5 cannot be repaired.
Please run Setup again to re-install all components.

Internet Explorer 5.5 cannot be repaired due to the following errors:

Version 5.50.4724.1700 of file ACTXPRXY.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file ADVPACK.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file BROWSELC.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file BROWSEUI.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4724.1700 of file DIGEST.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file IEPEERS.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file IMGUTIL.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file INSENG.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file MLANG.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4727.700 of file MSHTML.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file MSHTML.TLB exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4724.1700 of file MSHTMLED.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file SHDOCLC.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4727.700 of file SHDOCVW.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file SHLWAPI.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4727.700 of file URLMON.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4727.700 of file WININET.DLL exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file webcheck.dll exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file msidle.dll exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file sens.dll exists, but the version needs to be greater than 5.50.4807.2300.

Version 5.50.4134.600 of file pngfilt.dll exists, but the version needs to be greater than 5.50.4807.2300.

I downloaded Service Pack 2 recently & added another 256 of Ram about 6 months ago. I swear it doesn't seem to run any better though. It seems to lock-up more & more.
So what do you think?...Valerie

[TonyKlein]

Well, if it's just one or two files having been downgraded, it's easy to correct, but in this case I would reinstall IE, or upgrade to IE 6.0 SP1 for a start.

Cheers, Tony

[valjean]

I will upgrade to version 6 & see what happens.
Thanks Tony.......Valerie

[valjean]

Hey Tony one more thing....
I just went to the Microsoft Site to do the Update/Upgrade & it was showing the Cumulative Update
for SP #2 & I remembered that ever since I installed the SP #2, my computer has been downloading
an awful lot of Updates. So I went to the View History page & all these Updates that have been
installing lately have all failed. At least 6 of them. Unfortunately they don't tell you that at the time it
does the Auto Update & Install.

So I tried to download it directly from their site & same thing. Still failed. It goes all the way through
the download process, but then nothing. I viewed the History again & same thing, it failed.

The SP #2 downloaded & installed fine.
What do you think? Should I go ahead & try to download the IE #6 from their site?
Appreciate any advice......Valerie

[Mosaic1]

You cannot start Windows from a bootdisk. That's why you got that error. You have to restart without the bootdisk for Windows to load.

Here's a link to an article with a list of Programs which interfere with Windows Update. If you have any of these running in the Background you should first disable them and then try the Update again.
<a target="_blank" href=http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q241234>http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q241234</a>

[valjean]

Hi Mosaic1,
I went to the Link you provided.
I don't have any of those programs.
Since one list had a Heading of "Download Managers",
I went ahead & Uninstalled my "Download Boost Gold 2002", & went
back to the Update site & it failed again.
Any new suggestions?
Thanks.......Valerie

[Mosaic1]

Here's a link to the Java Virtual Machine. Even though you already have it installed, it may not be working correctly. Download it. then find msjava.dll and rename it as msjava.old

Install the VM msjavx86.exe is its name. Reboot.

When you download and install, always be sure to turn off all but the essetnial programs running in the background. And scan any files with your AV before you turn it off and perform the install.

[Mosaic1]

For your other problem, do you have a pop up stopper installed? Could we please have a look at your startup programs? IF an IE Upgrade doesn't take care of this, it might be a problem with a background task.

Please download a program called Startup List. Run it and then copy and paste the results here. It will generate a rather long file full of information.

<a target="_blank" href=http://www.spywareinfo.com/files/startuplist.zip>http://www.spywareinfo.com/files/startuplist.zip</a>

[valjean]

I need the link for the JavaVM you are talking about.
I've already got the Startup list program & will send the list for you this evening. I have to leave for work right now.
Thank again......Valerie

[Mosaic1]

valjean,
I'm sorry. Here is is:

<a target="_blank" href=http://ftp://ftp.intergraph.com/ingr/pub/old/pub/federal/msjavx86.exe>ftp://ftp.intergraph.com/ingr/pub/old/pub/federal/msjavx86.exe</a>

[valjean]

Mosaic1,
Well, I downloaded from the link you provided.
Before Install I changed the name of the file
msjava.dll to msjava.old.
During Install a DOS window came up & said cannot
run in DOS mode, but the title bar said Finished, like
that was the name of the file.
I re-started after that. I'm assuming that I re-named
that file so I could install a fresh one. But
there is not another file called msjava.dll, just the
one I re-named.
Is this what was supposed to happen or did I do
something wrong?
Valerie
P.S. I'll send the Start-Up list in a moment.

[valjean]

Hello again,
Here is a copy of the Start-up list.
I did re-install the Download Boost program again before I downloaded the JavaVM program, because I'm on a dial-up & it's a hassle if I get disconnected.

Here's the list:

StartupList report, 10/29/2002, 11:15:16 AM
StartupList version: 1.33.0
Started from: C:\TEMP #1\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v5.51 SP2 (5.51.4807.2300)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\LTMSG.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SPEEDKEY.EXE
C:\PROGRAM FILES\COMPUTER ASSOCIATES\ETRUST EZ ARMOR\ETRUST EZ ANTIVIRUS\VETTRAY.EXE
C:\WINDOWS\SYSTEM\VETMSG9X.EXE
C:\LOGITECH\MOUSE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\WORDWEB\WWEB32.EXE
C:\PROGRAM FILES\GOOGLE©SEARCHTOOL\GGSEARCH.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\TEMP #1\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
GoogleSearchTool.lnk = ?

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
LTWinModem1 = ltmsg.exe 9
Microsoft IntelliType Pro = "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
Hidserv = Hidserv.exe run
VetTray = C:\PROGRA~1\COMPUT~1\ETRUST~1\ETRUST~1\VETTRAY.EXE
Vet Start Up = C:\PROGRA~1\COMPUT~1\ETRUST~1\ETRUST~1\VET32.EXE /PROGRESSIVE
Vet Alert = C:\WINDOWS\System\VetMsg9x.exe
EM_EXEC = C:\LOGITECH\MOUSE\SYSTEM\EM_EXEC.EXE
devldr16.exe = C:\WINDOWS\SYSTEM\devldr16.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe

--------------------------------------------------

File association entry for .EXE:
HKEY_CLASSES_ROOT\exefile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .COM:
HKEY_CLASSES_ROOT\comfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .BAT:
HKEY_CLASSES_ROOT\batfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .PIF:
HKEY_CLASSES_ROOT\piffile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .SCR:
HKEY_CLASSES_ROOT\scrfile\shell\open\command

(Default) = "%1" /S

--------------------------------------------------

File association entry for .HTA:
HKEY_CLASSES_ROOT\htafile\shell\open\command

(Default) = C:\WINDOWS\SYSTEM\MSHTA.EXE "%1" %*

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components

[{89820200-ECBD-11cf-8B85-00AA005B4395}]
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[&gt;PerUser_MSN_Clean]
StubPath = C:\WINDOWS\msnmgsr1.exe

[PerUser_LinkBar_URLs]
StubPath = C:\WINDOWS\COMMAND\sulfnbk.exe /L

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}]
StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:OE /CALLER:IE50 /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}]
StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:WAB /CALLER:IE50 /user /install

[^RNA]
StubPath = rundll rnasetup.dll,installoptionalcomponent rna

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}]
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

[{89820200-ECBD-11cf-8B85-00AA005B4383}]
StubPath = C:\WINDOWS\SYSTEM\ie4uinit.exe

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\MAJORW~1.SCR

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 28/10/2002, 19:51:56)

[rename]
NUL=C:\WINDOWS\IS-P1422.EXE

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND;C:\PROGRA~1\DEL L\RESOLU~1\COMMON\BIN

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

@C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------

C:\WINDOWS\DOSSTART.BAT listing:

@echo off
REM Notes:
REM DOSSTART.BAT is run whenenver you choose "Restart the computer
REM in MS-DOS mode" from the Shutdown menu in Windows. It allows
REM you to load programs that you might not want loaded in Windows,
REM (because they have functional equivalents) but that you do
REM want loaded under MS-DOS. The two primary candidates for
REM this are MSCDEX and a real mode driver for the mouse you ship
REM with your system. Commands that you want present in both Windows
REM and MS-DOS should be placed in the Autoexec.bat in the
REM \Image directory of your reference server. Please note that for
REM MSCDEX you will need to load the corresponding real-mode CD
REM driver in Config.sys. This driver won't be used by Windows 98
REM but will be available prior to and after Windows 98 exits.
REM
REM This file is also helpful if you want to F8 boot into MS-DOS 7.0
REM before Windows loads and access the CD-ROM. All you have to do
REM is press F8 and then run DOSSTART to load MSCDEX and your real
REM mode mouse driver (no need to remember the command line parameters
REM for these two files.
REM
REM - You MUST explicitly specify the CD ROM Drive Letter for MSCDEX.
REM - The string following the /D: statement must explicitly match
REM the string in CONFIG.SYS following your CD-ROM device driver.
REM MSCDEX.EXE /D:OEMCD001 /l:d
REM MOUSE.EXE
C:\LOGITECH\MOUSE\mouse.exe

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\PROGRA~1\MAGELL~1\DOWNLO~1\DBOOSTIE.DLL - {44AF5221-A43E-224E-56BA-ABCD43C344D1}
(no name) - (file missing) (file missing) - {1678F7E1-C422-11D0-AD7D-00400515CAAA}
(no name) - (file missing) (file missing) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Maintenance-Disk cleanup.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[CWDL_DownLoadControl Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CWDL_DOWNLOAD.DLL

[CV3 Class]
InProcServer32 = C:\WINDOWS\SYSTEM\WUV3IS.DLL
CODEBASE = http://windowsupdate.microsoft.com/R899/V31Controls/x86/mil/en/actsetup.cab

[HouseCall Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
CODEBASE = http://a840.g.akamai.net/7/840/537/20011223/housecall.antivirus.com/housecall/xscan53.cab

[BrowseFolderPopup Class]
InProcServer32 = C:\WINDOWS\MCBIN\SHARED\MGBRWFLD.DLL
CODEBASE = http://download.mcafee.com/molbin/Shared/MGBrwFld.cab

[DmiReader Class]
InProcServer32 = C:\WINDOWS\DOWNLO~1\SYSPRO~1.DLL
CODEBASE = http://supportsearch.us.dell.com/us/en/systemprofiler/SysProfLcd.CAB

[OPUCatalog Class]
InProcServer32 = C:\WINDOWS\SYSTEM\OPUC.DLL
CODEBASE = http://office.microsoft.com/productupdates/content/opuc.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[{32564D57-0000-0010-8000-00AA00389B71}]
CODEBASE = http://codecs.microsoft.com/codecs/i386/wmv8ax.cab

[QuickTime Object]
InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

--------------------------------------------------
End of report, 10,067 bytes
Report generated in 0.479 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

Let me know what you think. I try I keep my start-up's at a minimum....Valerie

[TonyKlein]

Valerie,

A common cause in Win ME for updates not wanting to install, is a huge number of Oem*.inf files in the Windows\Inf folder that are 0 KB in size.

You need to delete ALL of them, if you have them.

<a target="_blank" href=http://support.microsoft.com/support/kb/ARTICLES/Q281/9/67.asp>Computer Stops Responding (Hangs) During Setup, Installing Updates, or Adding New Hardware</a>

Then try again, as Mosaic1 already said, with everything unnecessary shut down, especially your antivirus.

Cheers, Tony

[Mosaic1]

Yes. A dos Windows does come up at the end of that install if I remember correctly. If you do not have an msjava.dll, then try rebooting and running the install again. The file should be found in C:\windows\system. Without it, no java applet is going to run. If you still have a problem after the second insall, try another download without using the Download Manager. Or first you could try renaming msjava back and registering the file again. Go to Start>run and copy in this command, Press enter:
regsvr32 msjava.dll
Have a look here to see if your Java Works:
http://www.net-integration.net/reviews/spybot1.html (http://zone.msn.com/bejeweled/>http://zone.msn.com/bejeweled/</a>

Your)

Read the directions. This program also offers to clear your histories of recently used files, temps and also cookies. Be sure to look for updates too by pressing the Online button when the program opens.

EDIT: Nice find, Tony. Let's hope the OEM.inf files are at the root of this. That would be a very nice explanation.

<P ID="edit"><FONT class="small">Edited by Mosaic1 on 10/29/02 13:10.</FONT></P>

[TonyKlein]

Thanks Mo.

I do suspect that could be the cause.

I've seen it happen a number of times, including recently when my neighbor was unable to download and install DirectX on his ME system.

There were literally thousands of those files.

[report_2]

Sorry for coming in at such a late time but I could not help to wonder on
"Before Install I changed the name of the file
msjava.dll to msjava.old. "

Valerie,
It was the msjava.dll that was on the PC already that was changed and not the downloaded one, correct?

[valjean]

Hi Tony,

I went to the link & did what it said. I only had 3 files named oem*.inf.
In the instructions they had me make a copy of the 2 files that were
over 0kb., and copy to a folder they had me make on my desktop.
Then I deleted the other file through the command prompt, which brings
me to my question....What am I supposed to do with those 2 files I copied into the file on the desktop? It didn't say.

After that I re-started the computer a couple of times & then re-downloaded
the Updates & it still didn't work. Here is a copy of my download Update History from the Microsoft site. It seems to me all was fine until I downloaded SP #2. Here's the copy:

Security Update, August 16, 2000 - version 5,50,4207,2800 - <font color=blue>was successfully installed.</font color=blue>
2:04:17 AM Saturday, December 09, 2000 : 3940

Windows Me Help and Support Update, November 2000 - version 4,90,3000,0 - <font color=blue>was successfully installed.</font color=blue>
2:04:20 AM Saturday, December 09, 2000 : 4267

Security Update, August 16, 2000 - version 5,50,4207,2800 - <font color=blue>was successfully installed.</font color=blue>
9:59:24 PM Sunday, December 17, 2000 : 3940

Security Update, November 22, 2000 (Internet Explorer 5.5) - version 5,50,4611,1300 - <font color=blue>was successfully installed.</font color=blue>
9:26:53 AM Saturday, December 23, 2000 : 4284

Windows Share Level Password Update - version 4,90,3000,0 - <font color=blue>was successfully installed.</font color=blue>
10:20:25 PM Wednesday, January 24, 2001 : 4317

Intel Corporation - Miscellaneous - version 08/01/2000 - <font color=blue>was successfully installed.</font color=blue>
11:28:49 PM Monday, February 26, 2001 : 58490

Security Update, April 2, 2001 - version 1,0,2195,0 - <font color=blue>was successfully installed.</font color=blue>
3:08:32 AM Saturday, March 31, 2001 : 4500

Windows Me System Restore Update - version 4,90,3000,0 - <font color=blue>was successfully installed.</font color=blue>
5:44:49 PM Thursday, April 12, 2001 : 4480

Root Certificates Update - version 1,0,2195,0 - <font color=red>failed install.</font color=red>
7:01:16 PM Tuesday, October 16, 2001 : 4702

Security Update, August 2, 2001 - version 5,0,3802,0 - <font color=red>failed install.</font color=red>
7:01:16 PM Tuesday, October 16, 2001 : 4275

Root Certificates Update - version 1,0,2195,0 - was successfully installed.
8:42:42 PM Tuesday, October 16, 2001 : 4702

Security Update, August 2, 2001 - version 5,0,3802,0 - <font color=blue>was successfully installed.</font color=blue>
8:42:43 PM Tuesday, October 16, 2001 : 4275

Internet Explorer Error Reporting - version 1,0,0,0 - <font color=blue>was successfully installed.</font color=blue>
4:35:51 PM Sunday, January 13, 2002 : 3936

Security Update, November 20, 2001 - version 6,4,9,1121 - <font color=blue>was successfully installed.</font color=blue>
4:35:53 PM Sunday, January 13, 2002 : 5083

Security Update, February 14, 2002 (Internet Explorer 5.5) - version 5,5,0,7302 - <font color=blue>was successfully installed.</font color=blue>
1:18:37 AM Friday, February 22, 2002 : 5222

Security Update, March 4, 2002 - version 5,0,3805,0 - <font color=blue>was successfully installed.</font color=blue>
1:14:50 AM Thursday, June 27, 2002 : 4275

Q320920: Security Update (Windows Media Player 6.4) - version 6,4,7,1124 - <font color=blue>was successfully installed.</font color=blue>
1:15:26 AM Thursday, June 27, 2002 : 5455

Q320920: Security Update (Windows Media Player 6.4) - version 6,4,7,1124 - <font color=blue>was successfully installed.</font color=blue>
1:38:42 PM Friday, July 26, 2002 : 5455

Windows Me Help and Support Update, November 2000 - version 4,90,3000,0 - <font color=blue>was successfully installed.</font color=blue>
2:00:21 AM Friday, August 16, 2002 : 4267

Q323172: Security Update (Windows Me) - version 1,10,101,0 - <font color=blue>was successfully installed.</font color=blue>
10:19:04 PM Friday, August 30, 2002 : 5527

Q329077: Security Update - version 5,0,3807,0 - <font color=blue>was successfully installed.</font color=blue>
11:20:39 PM Thursday, September 19, 2002 : 5710

Q323255: Security Update (Windows Me) - version 4,90,3000,0 - <font color=blue>was successfully installed.</font color=blue>
6:29:48 PM Wednesday, October 02, 2002 : 5488

Q329048: Security Update - version 4,90,3000,0 - <font color=blue>was successfully installed.</font color=blue>
6:30:00 PM Wednesday, October 02, 2002 : 5767

Internet Explorer 5.5 Service Pack 2 and Internet Tools - version 5,50,4807,2300 - <font color=blue>was successfully installed.</font color=blue>
1:38:22 AM Tuesday, October 08, 2002 : 4795

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
10:22:29 PM Tuesday, October 08, 2002 : 5481

Security Update, April 2, 2001 - version 1,0,2195,0 - <font color=blue>was successfully installed.</font color=blue>
10:22:39 PM Tuesday, October 08, 2002 : 4500

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
11:14:58 PM Wednesday, October 09, 2002 : 5481

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
4:32:42 AM Saturday, October 12, 2002 : 5481

Q328389: Security Update (Outlook Express 5.5 SP2) - version 1,10,101,0 - <font color=blue>was successfully installed.</font color=blue>
4:32:54 AM Saturday, October 12, 2002 : 5759

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
6:01:07 AM Sunday, October 13, 2002 : 5481

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
12:52:05 AM Thursday, October 17, 2002 : 5481

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
12:41:08 AM Sunday, October 20, 2002 : 5481

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
5:25:46 AM Monday, October 21, 2002 : 5481

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
10:37:08 PM Saturday, October 26, 2002 : 5481

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
11:02:32 PM Saturday, October 26, 2002 : 5481

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
11:27:44 PM Sunday, October 27, 2002 : 5481

Q323759: August, 2002 Cumulative Patch for Internet Explorer 5.5 SP2 - version 5,50,4919,2200 - <font color=red>failed install.</font color=red>
11:10:35 PM Tuesday, October 29, 2002 : 5481

Let me know what I can do next, & thanks tons...Val

[valjean]

Report_2,
Yes, it was the original file that I changed to msjava.old from msjava.dll.
Thanks for jumping in to help....Valerie

[valjean]

Hi Mosaic,

Well, I did what Tony suggested in the previous post, but to no avail. I tried installing it a couple more times, but nothing. As soon as I click on the .exe file the DOS window comes up & says the program can't be run in DOS mode. I have checked to see if the file is back (msjava.dll), but it is not. I went to the link for Bejeweled & it wouldn't work. I went back & re-named the file from msjava.old to msjava.dll & ran the Start/Run command & it said it was successful. I went to Bejeweled, this time it looked as if the applet was trying to load, but you know how when you run your mouse over a java applet it will read in the Status bar? Well, the status bar said "Load: class SwapIt not found". So I don't know if it is working or not. Do you have another place I can test it?
I went back to microsoft & tried that Update again, as I wrote in the other post to Tony. I was reading some knowledge base stuff from Microsoft on the Java problem & it suggested I download Java update again, so I did, then went back to the Applet, but it said the same thing as before. The knowledge base article number was Q329077 in case you need it.

I shut down the WordWeb from running at start-up. I installed it a few months ago & I seem to use it just about every day, so I thought I should leave it running, but it's not necessary.
As far as Comet Curser, I became aware of the Spyware problem approx. a year ago & un-installed it from Ad-Aware, but I'm not very Registry handy (Yet). As far as Acrobat Reader, I don't know. I have Adobe Acrobat 5.0 & Adobe Distiller 5.0. I may have un-installed Acrobat Reader at one time, but can't remember.
I will download the Spybot Search in a few minutes.
Is there anything else I can do?
Thanks everyone for the help.....Valerie

[TonyKlein]

You can copy those two files back to your Windows\Inf folder again.

I'd advise you to download the update to disk, and install it in Safe Mode.

This may well work.

You'll find it here: <a target="_blank" href=http://www.microsoft.com/windows/ie/downloads/critical/q323759ie/default.asp>http://www.microsoft.com/windows/ie/downloads/critical/q323759ie/default.asp</a>

Before you do, empty your Windows\Temp folder completely, and do a search for, and delete a wininit.ini file, if you happen to have one.

[Mosaic1]

hi valjean,
Sometimes Java gives us a hard time. I had a terrible time with it once and it just would not install correctly. I would try to download it again. You are missing pieces of it. This time please do not use a Download Manager of any kind. And turn off your Anti Virus while Downloading. After, scan the file with your AV. Turn the AV back off and do the install. Reboot. Here's a different location for that file.
<a target="_blank" href=http://www.krm.com/techsupport/tech-downloads_mvm.html>http://www.krm.com/techsupport/tech-downloads_mvm.html</a>

[valjean]

Hi Mosaic or anyone that can answer,
Help.
I'm installing it right now (JavaVM) & the first small window that came up is asking "IsNetworkPathA" that is verbatim. What do I answer, Yes or No?
Is there going to be any other technical questions like that?
Thanks....Valerie

[Mosaic1]

Sorry I didn't get back sooner. That's not normal.
Are you certain you downloaded the correct version VM for your operating System? Are you networked?

[valjean]

Yes, I went to the link you provided & downloaded the one for
Windows 95/98, Windows Me, Windows NT 4.0 and Windows XP; 5.4 MB.
The file was called "msjavx86.exe".
And it's okay you didn't get back sooner, I know how busy life can get.
I finally had to go to sleep, so I just shut-down my computer.
So what do you think I can do now?
Thanks again......Valerie

[Mosaic1]

I am honestly not sure what is going on. I think you might have had a VM problem to begin with. But this is odd.

EDIT: I signed off and reinstalled the JAVA VM again. I wanted to be certain of how it went. It is supposed to be a simple matter. I wish I had an idea of what was going on here.

If you were to start in Safe Mode and try the install I wonder how that would go. Would you do that please? Don't forget to rename msjava.dll back to msjava.old before you try the install again.

[valjean]

Hi Mosaic,
Before I read your last post I clicked on it again to see if I would get the same message, but I didn't.
This time in the Title Bar it read:
72(some strange character)Menu=208
Then the message read:
[FontSubstitutes]
Helv=MS Sans Serif
Tms
Very strange huh?
Do you still want me to try the install in Safe Mode?
Valerie

[Mosaic1]

You have downloaded twice and twice you have received strange results. Try it in Safe Mode and see what happens.
The FontSubstitues line sounds like it is being read from the win.ini file. I have no idea why it is doing that.

Have you done a thorough Virus scan? And also, at this point, have you considered trying a Restore point? You can undo a restore if the result isn't good. You'll lose other changes you have made. But this is very strange.

[valjean]

I'll try installing it in Safe Mode right now.
I had to dump all my System Restore points because it was full & wouldn't work any longer.
So I only have about of weeks worth.
Talk to you after I try Safe Mode & thanks again....Valerie

[valjean]

Well, I tried it in Safe Mode & still got some weird messages.
The Title Bar said T, & the message said A required resource cannot be located.
Then I tried it again & the Applet was just blank. No Title, no message.
I did run my Virus Scan over my whole system & it came back clean.
I was really having problems with the Link-Clicking problem earlier today.
Any other ideas? Valerie

[valjean]

Tony,
I finally did what you asked here, in between what Mosaic has me doing.
I downloaded the Update to Disk. First I deleted everything in my Temp folder, and I did a search for that file you asked me to delete (wininit.ini), but I didn't find it. When I went to Install, it says "This update requires Internet Explorer 5.5 Service Pack 2 to be installed."
I don't understand why it is saying this. I went to my Add/Remove Programs list just to double check & it says I do have it.
So what do you think? Weird huh?

[TonyKlein]

I really don't know what to say, Valerie.

Your computer is behaving strangely, to say the least.

As Mo already remarked, installing VM ought to be a synch, and I don't know why you should be getting this error message.

[valjean]

Tony,
That's for sure. I don't know about this thing.
I've had it for 2 years & this is the first major problem I've had. Oh well, what else to do now?
I've been thinking about Upgrading to 2000 or XP, which do you think would be the better choice?
Thanks for all your help......Valerie
Valerie

[Mosaic1]

Hi Valerie,
That message about not having IE5.5 is nothing to worry about. You were probably trying to install a patch which is older that a cumulative patch you already have insalled. The older patch has a file version checker. It didn't recognize your newer file version from the more recent update and so it generated the error.

The Resource message is difficult. I am not sure what that is about. I did a little research. I found the error, but so far no solutions. I'll keep at it and if I find anything, I'll let you know.

[Mosaic1]

Did you say you had upgraded Internet Explorer to Version 6 yet? If so, was it successful?

I have the exe to install java, and I ran oit through a tool called depends.exe
This lists all the file dependencies for it to load. If you are missing a resource, I wonder if that is a dll not registered correctly or a damaged file.
The problem is the files this is dependent upon are some major Core Windows files.

Here's a link to a download of Dependecny Walker. Open msjavx86.exe in DW and seeif it generates an error regarding a particular file. IF it does, you might have a look to see what version you have of the file and post back with whatever information you wre able to get.

<a target="_blank" href=http://www.dependencywalker.com/>http://www.dependencywalker.com/</a>

[valjean]

Hi Mosaic,
No, I have IE 5.5 with SP #2, that is why that last message is strange because I have already downloaded & installed SP #2. If you look back in one of my previous posts I listed all the Update History from Microsoft. Everything has failed since I upgraded to IE 5.5 SP #2. Then I tried repairing it & it said I couldn't because of some version errors. I also posted all those in a previous post.
I re-installed the Update for SP #2 ( it was still in a folder on my C:/ drive). Then I went back to Add/Remove to try the repair, it still wouldn't let me repair it, but this time it only gave one file error.
Here's the Error:
Version 5.50.4134.600 of file pngfilt.dll exists, but the version needs to be greater than 5.50.4807.2300.
And I'm still having the Link-Clicking & Freezing problem.
I'll try the web site you just gave & see what I can come up with. Do you think these 2 problems could be inter-related (the JavaVM & IE)???
Thanks.....Val

[valjean]

Tony & Mosaic,
I just tried to install the August Cumulative Update file that wouldn't install earlier.
Well, this time it worked. I am now downloading another security patch that the microsoft update page says I need. It's an Outlook Express Security Update. It just finished & everything seems good.
I don't think I'll try the IE Repair unless the problem persists.
Now I'll work on the Java problem. I'll check out that web site Mosaic & download & run that program.
Talk to you guys soon.......Valerie

[Mosaic1]

Valerie,
You can extract pngfilt.dll from the Windows Update setup files. It's located in this cab:
Advauth.cab
It belongs in C:\windows\system

[valjean]

Mosaic,
How do I "extract" it?
Do I use the Extract button through WinZip or can I
just drag & drop it into the System Folder and over-write the old file?
Or is there another way I should do it?
Thanks.......Valerie

[Mosaic1]

Drag and drop won't work on a cab file. You can use Winzip if you have it. After the extraction try the IE repair again.

[Nana]

Valjean,
I've been following this thread with fascination. You're having one heck of a time, aren't you? I use WinMe as well and I've had some strange problems, but nothing like this. Thank goodness!

I noticed that you were asking about extracting *.cab files. Maybe this link from Microsoft will help. Here is the summary from that page:

<font color=blue>"This step-by-step article describes how to extract compressed files. Many Microsoft product files are compressed and stored in cabinet (.cab) files; to use a file in a .cab file, you must first extract that file. You may want to extract a new copy of a file if you have a missing or damaged file. This article shows you multiple methods for doing so. Windows 95 and Windows 98 are available on CD-ROM or floppy disks, both of which contain compressed cabinet files. Windows Millennium Edition (Me) is available on CD-ROM; it contains compressed cabinet files and also installs compressed cabinet files in the C:\Windows\Options\Install folder. These cabinet files contain the actual Windows files. This article describes how to extract individual files from compressed cabinet files."</font color=blue>

Here is the site:
<a target="_blank" href=http://support.microsoft.com/default.aspx?scid=kb;en-us;Q129605#2>HOW TO: Extract Original Compressed Windows Files</a>

That's all from me, I just dropped in to give you the link. I'll leave you with Mo and Tony. You couldn't ask for better assistance than they are giving you already.
Good luck getting everything straightened out.
Nana /images/forums/icons/smile.gif

[valjean]

Nana,
Thanks for the link.
I'll head over there ASAP. I appreciate any help you
all can give. I have noticed in lots of threads that
you are very generous with your time & your knowledge,
always willing to help out and I want you to know
that it is noticed and much appreciated....Valerie

[valjean]

Mosaic,
Thanks tons.......Valerie

[Mosaic1]

Valerie,
Nana's link is for another time. this one is not going to be that complicated. Find the cab file. Open it. Right click on the file you want to extract. You'll see the choice to extract. It all depends on whether you have associated cabs with winzip or you are letting Windows have the association.

[Nana]

Valerie,

You're welcome, although it looks like I may have steered you wrong with that link.

Make sure you follow Mo's directions over what I've suggested. Mo knows far more than most of us can ever hope to about computers.

Good luck,
Nana /images/forums/icons/smile.gif

[valjean]

Hi Mosaic,
I extracted the file from the .cab file & then overwrote the old file & it worked.
Then I tried the IE repair again & it worked.
But... I am still having the problem with clicking on certain hyperlinks. It doesn't happen all the time, but it does happen on certain particular links that I have tried.
Example: When I'm at Yahoo & I click on the Account Info hyperlink. It always freezes Internet Explorer, then I have to do Ctrl-Alt-Delete because IE is not responding. And it will happen on other links also, but that particular link it always happens on.
Any other suggestions or ideas?
Do you still need me to do the Dependency Walker or the SpyBot Search & Destroy? I downloaded both of those programs, but never ran them 'cause we went on to other things.
Thanks for your consistent help......Valerie

[valjean]

Nana,
No problem.
I figured that wasn't what was needed at that particular time.
I just appreciate all the help.......Valerie

[Mosaic1]

Is your Java working now?
Yes. If IE has been repaired and it still happens, we might have a look at what else is going on.

[valjean]

Mosaic,
I went on over the the Bejewelled game you suggested in an earlier post & it worked great this time. So I guess that problem is solved. At least I hope it is.
Now just the hyperlink problem....Valerie

[Mosaic1]

Valerie,
That's good news. But we haven't touched your original problem yet.

Try running Spybot to see what it finds and also please run Startup List and post the results here. Maybe we can spot something .

[valjean]

Hi Mosaic,
Here is another copy of my StartUps.
Let me know if there is anything suspicious or something I can delete.

StartupList report, 11/11/2002, 11:09:58 PM
StartupList version: 1.33.0
Started from: C:\TEMP #1\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v5.51 SP2 (5.51.4807.2300)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\LTMSG.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SPEEDKEY.EXE
C:\PROGRAM FILES\COMPUTER ASSOCIATES\ETRUST EZ ARMOR\ETRUST EZ ANTIVIRUS\VETTRAY.EXE
C:\LOGITECH\MOUSE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\SYSTEM\VETMSG9X.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\GOOGLE©SEARCHTOOL\GGSEARCH.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\TEMP #1\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
GoogleSearchTool.lnk = ?

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
LTWinModem1 = ltmsg.exe 9
Microsoft IntelliType Pro = "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
Hidserv = Hidserv.exe run
VetTray = C:\PROGRA~1\COMPUT~1\ETRUST~1\ETRUST~1\VETTRAY.EXE
Vet Start Up = C:\PROGRA~1\COMPUT~1\ETRUST~1\ETRUST~1\VET32.EXE /PROGRESSIVE
EM_EXEC = C:\LOGITECH\MOUSE\SYSTEM\EM_EXEC.EXE
Vet Alert = C:\WINDOWS\System\VetMsg9x.exe
devldr16.exe = C:\WINDOWS\SYSTEM\devldr16.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe

--------------------------------------------------

File association entry for .EXE:
HKEY_CLASSES_ROOT\exefile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .COM:
HKEY_CLASSES_ROOT\comfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .BAT:
HKEY_CLASSES_ROOT\batfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .PIF:
HKEY_CLASSES_ROOT\piffile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .SCR:
HKEY_CLASSES_ROOT\scrfile\shell\open\command

(Default) = "%1" /S

--------------------------------------------------

File association entry for .HTA:
HKEY_CLASSES_ROOT\htafile\shell\open\command

(Default) = C:\WINDOWS\SYSTEM\MSHTA.EXE "%1" %*

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components

[{89820200-ECBD-11cf-8B85-00AA005B4395}]
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[&gt;PerUser_MSN_Clean]
StubPath = C:\WINDOWS\msnmgsr1.exe

[PerUser_LinkBar_URLs]
StubPath = C:\WINDOWS\COMMAND\sulfnbk.exe /L

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}]
StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:OE /CALLER:IE50 /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}]
StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:WAB /CALLER:IE50 /user /install

[^RNA]
StubPath = rundll rnasetup.dll,installoptionalcomponent rna

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}]
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

[{89820200-ECBD-11cf-8B85-00AA005B4383}]
StubPath = C:\WINDOWS\SYSTEM\ie4uinit.exe

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\MAJORW~1.SCR

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 2/11/2002, 22:16:26)

[Rename]
C:\WINDOWS\SYSTEM\WININET.DLL=C:\WINDOWS\SYSTEM\SE TA2.TMP
C:\WINDOWS\SYSTEM\URLMON.DLL=C:\WINDOWS\SYSTEM\SET A3.TMP
C:\WINDOWS\SYSTEM\SHDOCVW.DLL=C:\WINDOWS\SYSTEM\SE T00A4.TMP
C:\WINDOWS\SYSTEM\MSHTML.DLL=C:\WINDOWS\SYSTEM\SET A4.TMP

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND;C:\PROGRA~1\DEL L\RESOLU~1\COMMON\BIN

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

@C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------

C:\WINDOWS\DOSSTART.BAT listing:

@echo off
REM Notes:
REM DOSSTART.BAT is run whenenver you choose "Restart the computer
REM in MS-DOS mode" from the Shutdown menu in Windows. It allows
REM you to load programs that you might not want loaded in Windows,
REM (because they have functional equivalents) but that you do
REM want loaded under MS-DOS. The two primary candidates for
REM this are MSCDEX and a real mode driver for the mouse you ship
REM with your system. Commands that you want present in both Windows
REM and MS-DOS should be placed in the Autoexec.bat in the
REM \Image directory of your reference server. Please note that for
REM MSCDEX you will need to load the corresponding real-mode CD
REM driver in Config.sys. This driver won't be used by Windows 98
REM but will be available prior to and after Windows 98 exits.
REM
REM This file is also helpful if you want to F8 boot into MS-DOS 7.0
REM before Windows loads and access the CD-ROM. All you have to do
REM is press F8 and then run DOSSTART to load MSCDEX and your real
REM mode mouse driver (no need to remember the command line parameters
REM for these two files.
REM
REM - You MUST explicitly specify the CD ROM Drive Letter for MSCDEX.
REM - The string following the /D: statement must explicitly match
REM the string in CONFIG.SYS following your CD-ROM device driver.
REM MSCDEX.EXE /D:OEMCD001 /l:d
REM MOUSE.EXE
C:\LOGITECH\MOUSE\mouse.exe

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\PROGRA~1\MAGELL~1\DOWNLO~1\DBOOSTIE.DLL - {44AF5221-A43E-224E-56BA-ABCD43C344D1}
(no name) - (file missing) (file missing) - {1678F7E1-C422-11D0-AD7D-00400515CAAA}
(no name) - (file missing) (file missing) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Maintenance-Disk cleanup.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[CWDL_DownLoadControl Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CWDL_DOWNLOAD.DLL

[CV3 Class]
InProcServer32 = C:\WINDOWS\SYSTEM\WUV3IS.DLL
CODEBASE = http://windowsupdate.microsoft.com/R899/V31Controls/x86/mil/en/actsetup.cab

[HouseCall Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
CODEBASE = http://a840.g.akamai.net/7/840/537/20011223/housecall.antivirus.com/housecall/xscan53.cab

[BrowseFolderPopup Class]
InProcServer32 = C:\WINDOWS\MCBIN\SHARED\MGBRWFLD.DLL
CODEBASE = http://download.mcafee.com/molbin/Shared/MGBrwFld.cab

[DmiReader Class]
InProcServer32 = C:\WINDOWS\DOWNLO~1\SYSPRO~1.DLL
CODEBASE = http://supportsearch.us.dell.com/us/en/systemprofiler/SysProfLcd.CAB

[OPUCatalog Class]
InProcServer32 = C:\WINDOWS\SYSTEM\OPUC.DLL
CODEBASE = http://office.microsoft.com/productupdates/content/opuc.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[{32564D57-0000-0010-8000-00AA00389B71}]
CODEBASE = http://codecs.microsoft.com/codecs/i386/wmv8ax.cab

[QuickTime Object]
InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

--------------------------------------------------
End of report, 10,326 bytes
Report generated in 0.470 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

I installed the SpyBot program, but after I've opened it up & read the help file & the web site, it looks pretty complicated though. Can you maybe explain what I should do? It seems like it will delete things that shouldn't be deleted. I didn't find the help file or the web site very helpful for a beginner like myself.
So any help in this area will be appreciated....Valerie

[Mosaic1]

Valerie,
Hi. Spybot needs to be setup. When you first start it, a screen of flags shows. Click on the flag representing the language you speak. At the next screen, click the settings button. Most of the default choices area already checked. For example, making a backup. Spybot woll offer to clean not only Spyware but also lists of most recently used in the registry and cookies, temp internet files etc. The entries in Red are the dangerous entries. Anything in Green is your choice. They all are your choice, but the ones in red are the nasties.

I would also recommend that you install and run BHO Demon . Here's a link to that.

<a target="_blank" href=http://www.spywareinfo.com/downloads/bhod/>http://www.spywareinfo.com/downloads/bhod/</a>

[valjean]

Mosaic,
I am still a bit concerned about running Spybot.
What about under the Excludes Section for the File Extensions? What does all that mean? Do I have to click all the file types I have on my computer?
Under the same Excludes what about the Products section. Do I need to click anything in there? Like under the "Tracks.uti", I have some of those programs on my computer?
Don't mean to be a pest on this stuff, but I don't want to screw things up. Too much anyway(smile)...Valerie

[janann]

Hello, Valerie:

I don't mean to butt in with any advice, as I am a complete beginner - I can now do about 5 different things, but only because of the good folks here. I'm real timid about trying anything and have to be told specifically to rightclick or doubleclick, etc., so I laughed when you described yourself as a beginner - after reading this thread, I see you've done plenty I don't have a clue about...but I understand very well about not wanting to proceed without knowing what choices you might have to make. So just wanted to pass on my experience with SpyBot S&D. Tony K. provided me with these instructions:

After installing, go to Online tab. Search for and install all updates. Next: Settings tab&gt;File Sets - uncheck System Internals, and Tracks. Shut down Internet Explorer, hit "Check All", and have SpyBot remove all it finds.

I was terrified when I found more to do, but figured Tony had given me the necessary instructions, so tried to leave the rest of the stuff as close to the way I first saw it as possible. I left all the Main Settings as they were. The Automation section was blank, and I checked the choice to run at program start. Under Expert settings, I unchecked "Use shredder to remove usage tracks."

I too read all the info on the site and found it not for the complete beginner, however, this worked for me, I didn't lose anything I didn't want to lose, and I found it clearer at the end, when viewing the stuff it found, it gives descriptions and so forth. You could see my recent SpyBot post on this board if you like.

I also noticed your enquiry about Nana's "deletion of index.dat files" thread. I just did this (well, Hally pretty much did it for me!) and am real happy it's finally done.

Re: both of the above-mentioned...My system is Windows 98 so I'm sure Mosaic or others here can let you know if the methods I tried would be suitable for your machine.

It's just amazing to get all the help from the folks here..before finding this forum, know what I did on computer? Not much. I was past the "This is your mouse" stage and then suddenly everything else was incomprehensible. I've never felt uncomfortable posing the most inane question here, and always received not only help but encouragement too. On that note, good luck with the rest of your computer "chores"!

Janann

[valjean]

Janann,
Thanks for all your input. I haven't had a chance to work on it yet. I'm in class right now.
I did get a moment last night to download the Updates for it, but nothing else.
What you've said sounds very simple & I have gone through the program with a fine tooth comb, per se, but I'm probably getting myself all worked-up for nothing. Knowing myself the way I do, I have to understand what the heck I'm doing before I do it.
Again, thanks for the input & I'll give-it-a-go when I get home tonight. Well, maybe I'll pass-out then when I wake-up I'll do it. Big smile to ya!!!
Valerie

[valjean]

Hi Mo,
Here is the Log from SpyBot.
Can you let me know what is what here?
I haven't done anything yet, just had it search.


--- Report generated: 2002-11-15 22:48 ---

AdMonitor: Tracking cookie or cookie of tracking site (File)
default@admonitor[1].txt

Attune: Program directory (Directory)
C:\Program Files\Aveo

Avenue A, Inc.: Tracking cookie or cookie of tracking site (File)
default@atdmt[1].txt

DoubleClick: Tracking cookie or cookie of tracking site (File)
default@doubleclick[2].txt

Engage, Inc.: Tracking cookie or cookie of tracking site (File)
default@engage[2].txt

Internet Explorer: Data source object exploit (Registry change)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Zones\01004=W=3

MediaPlex: Tracking cookie or cookie of tracking site (File)
default@mediaplex[1].txt

MS Media Player: Client ID (Registry change)
HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\P layer\Settings\Client ID=

SafeNet: Settings (File)
wb.ini

Ahead Nero Burning Rom: Browser directory (Registry change)
HKEY_CURRENT_USER\Software\Ahead\Nero - Burning Rom\Settings\BrowserDir=

Ahead Nero Burning Rom: Working directory (Registry change)
HKEY_CURRENT_USER\Software\Ahead\Nero - Burning Rom\Settings\WorkingDir=

Animation Shop 3: Recent file list( (4 files)) (Registry key)
HKEY_CURRENT_USER\Software\JASC\Animation Shop 3\Recent File List

Common Dialogs: History( (424 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\ComDlg32\OpenSaveMRU

Internet Explorer: Cookies( (30 cookies)) (Directory)
C:\WINDOWS\Cookies

Internet Explorer: Download directory (Registry change)
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download Directory=

Internet Explorer: Last used directory (Registry change)
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Save Directory=

Internet Explorer: Temporary internet files( (183 entries)) (Empty cache)

Internet Explorer: URL history #1( (25 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\TypedURLs

Log: Activity: OEWABLog.txt (Backup file)
C:\WINDOWS\OEWABLog.txt

Log: IE: brndlog.txt (Backup file)
C:\WINDOWS\brndlog.txt

Log: Install: Active Setup Log.txt (Backup file)
C:\WINDOWS\Active Setup Log.txt

Log: Install: Directx.log (Backup file)
C:\WINDOWS\Directx.log

Log: Install: setupapi.log (Backup file)
C:\WINDOWS\setupapi.log

Log: Install: wmsetup.log (Backup file)
C:\WINDOWS\wmsetup.log

MS Direct3D: Most recent application (Registry change)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Direct3D\Mos tRecentApplication\Name=

MS DirectDraw: Most recent application (Registry change)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\M ostRecentApplication\Name=

MS Media Player: Application data file( ()) (File)
Microsoft\Media Player\ActivePlaylist.dat

MS Media Player: Recent file list( (9 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\P layer\RecentFileList

MS Media Player: Recent open directory (Registry change)
HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\P layer\Settings\OpenDir=

MS Office 9.0: Access recent file( (57 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Ac cess\Settings

MS Office 9.0: Excel recent files( (9 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Ex cel\Recent Files

MS Office 9.0: Internet history (Registry value)
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Co mmon\Internet\UseRWHlinkNavigation

MS Office 9.0: Internet history (Registry value)
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Co mmon\Internet\LocationOfComponents

MS Office 9.0: PowerPoint recent files( (9 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Po werPoint\Recent File List

MS Office 9.0: Recently used files( (204 files)) (Directory)
C:\WINDOWS\Application Data\Microsoft\Office\Recent\

MS Office 9.0: Used cliparts( (13 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\ClipArt Gallery\2.0\MRUDescription

MS Regedit: Recent open key (Registry change)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Applets\Regedit\LastKey=

MS Wordpad: Recent file list( (4 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Applets\Wordpad\Recent File List

Paint Shop Pro 7: Browse directory (Registry change)
HKEY_CURRENT_USER\Software\JASC\Paint Shop Pro 7\Browser\BrowseDir=

Paint Shop Pro 7: Image directory (Registry change)
HKEY_CURRENT_USER\Software\JASC\Paint Shop Pro 7\General\ImageDirectory=

Paint Shop Pro 7: Recent file list( (9 files)) (Registry key)
HKEY_CURRENT_USER\Software\JASC\Paint Shop Pro 7\Recent File List

Paint Shop Pro 7: Recent GIF directory (Registry change)
HKEY_CURRENT_USER\Software\Jasc\Paint Shop Pro 7\ExportGIF\Directory=

Paint Shop Pro 7: Recent JPG directory (Registry change)
HKEY_CURRENT_USER\Software\Jasc\Paint Shop Pro 7\ExportJPG\Directory=

Paint Shop Pro 7: Save as directory (Registry change)
HKEY_CURRENT_USER\Software\JASC\Paint Shop Pro 7\General\SaveAsDirectory=

Paint Shop Pro 7: Save copy directory (Registry change)
HKEY_CURRENT_USER\Software\JASC\Paint Shop Pro 7\General\SaveCopyDirectory=

Windows Explorer: File search history( (25 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{C4EE31F3-4768-11D2-BE5C-00A0C9A83DA1}\FilesNamedMRU

Windows Explorer: Last visited history( (26 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\ComDlg32\LastVisitedMRU

Windows Explorer: Printing history( (2 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\PrnPortsMRU

Windows Explorer: Program run history( (3 entries)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRU

Windows Explorer: Recently opened files( (175 links)) (Directory)
C:\WINDOWS\Recent

Windows Explorer: Stream history( (201 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\StreamMRU

Windows Explorer: Text in files search history( (2 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{C4EE31F3-4768-11D2-BE5C-00A0C9A83DA1}\ContainingTextMRU

Windows Explorer: User Assistant history files( (6086 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\UserAssist\{75048700-EF1F-11D0-9888-006097DEACF9}\Count

Windows Explorer: User Assistant history IE( (990 files)) (Registry key)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\UserAssist\{5E6AB780-7743-11CF-A12B-00AA004AE837}\Count

Windows: Install locations( (6 files)) (Registry key)
HKEY_CURRENT_USER\InstallLocationsMRU

WinZip: Add files directory (Registry change)
HKEY_CURRENT_USER\Software\Nico Mak Computing\WinZip\directories\gzAddDir=

WinZip: Add files directory (Registry change)
HKEY_CURRENT_USER\Software\Nico Mak Computing\WinZip\directories\AddDir=

WinZip: Default directory (Registry change)
HKEY_CURRENT_USER\Software\Nico Mak Computing\WinZip\directories\zDefDir=

WinZip: Destination directory (Registry change)
HKEY_CURRENT_USER\Software\Nico Mak Computing\WinZip\directories\gzExtractTo=

WinZip: Destination directory (Registry change)
HKEY_CURRENT_USER\Software\Nico Mak Computing\WinZip\directories\ExtractTo=

WinZip: Number of times run (Registry change)
HKEY_CURRENT_USER\Software\Nico Mak Computing\WinZip\rrs\Opened=

WinZip: Recent created file list( (15 files)) (Registry key)
HKEY_CURRENT_USER\Software\Nico Mak Computing\WinZip\filemenu

WinZip: Recent extracted file list( (10 files)) (Registry key)
HKEY_CURRENT_USER\Software\Nico Mak Computing\WinZip\extract


--- Spybot-S&D version: 1.1 rel 3 ---
2002-11-01 Includes\Hosts.sbs
2002-10-17 Includes\Cookies.sbs
2002-10-11 Includes\Cookies.nfo
2002-10-11 Includes\Cookies.Deutsch.nfo
2002-10-11 Includes\Cookies.Italiano.nfo
2002-11-09 Includes\Dialer.sbi
2002-10-11 Includes\Dialer.sbs
2002-11-09 Includes\Dialer.nfo
2002-10-11 Includes\Dialer.Deutsch.nfo
2002-10-11 Includes\Dialer.Italiano.nfo
2002-11-09 Includes\Hijackers.sbi
2002-11-09 Includes\Hijackers.nfo
2002-10-11 Includes\Hijackers.Deutsch.nfo
2002-10-11 Includes\Hijackers.Italiano.nfo
2002-10-15 Includes\Tracks.nfo
2002-11-03 Includes\Keyloggers.sbi
2002-10-20 Includes\Keyloggers.nfo
2002-10-11 Includes\Keyloggers.Deutsch.nfo
2002-10-11 Includes\Keyloggers.Italiano.nfo
2002-10-11 Includes\Logs.uts
2002-10-11 Includes\Malware.sbi
2002-10-11 Includes\Malware.nfo
2002-10-11 Includes\Malware.Deutsch.nfo
2002-10-11 Includes\Malware.Italiano.nfo
2002-10-11 Includes\Security.sbi
2002-10-11 Includes\Security.nfo
2002-10-11 Includes\Security.Deutsch.nfo
2002-10-11 Includes\Security.Italiano.nfo
2002-11-09 Includes\Spybots.sbi
2002-11-09 Includes\Spybots.nfo
2002-10-11 Includes\Spybots.Deutsch.nfo
2002-10-11 Includes\Spybots.Italiano.nfo
2002-11-05 Includes\Tracks.uti
2002-10-18 Includes\Cookies.sbi
2002-10-11 Includes\Tracks.Deutsch.nfo
2002-10-11 Includes\Tracks.Italiano.nfo
2002-10-17 Includes\Trojans.sbi
2002-10-20 Includes\Trojans.nfo
2002-10-11 Includes\Trojans.Deutsch.nfo
2002-10-11 Includes\Trojans.Italiano.nfo

--- System information ---
Windows ME (Build: 3000)
/ Windows Media Player: Windows Media Update Q308567
/ Windows Media Player: Windows Media Update 320920
/ Windows Media Player: Windows Media Update 320920

Thanks........Valerie

[Baldrick]

This is like a who-dunnit with the last page missing!!

So what happens now!?

Why not just do the previously mentioned update to IE 6? /images/forums/icons/tongue.gif

[valjean]

Hey Mosaic,

I posted my Start-ups (11-13) & SpyBot per your request.
What do you think?
Appreciate your time & effort......Valerie

[Mosaic1]

AdMonitor: Tracking cookie or cookie of tracking site (File)
default@admonitor[1].txt

Attune: Program directory (Directory)
C:\Program Files\Aveo

Avenue A, Inc.: Tracking cookie or cookie of tracking site (File)
default@atdmt[1].txt

DoubleClick: Tracking cookie or cookie of tracking site (File)
default@doubleclick[2].txt

Engage, Inc.: Tracking cookie or cookie of tracking site (File)
default@engage[2].txt



MediaPlex: Tracking cookie or cookie of tracking site (File)
default@mediaplex[1].txt




The above is what I would say you should delete.
Most are recent file lists. You can delete them or not. SAme with the logs. It's up to you. Then there is the typed URL list in the OE address bar. And the Temporary Internet Files.

This program can look intimidating. Take your time and go over what you see and you will find it easier to use.




Internet Explorer: Cookies( (30 cookies)) (Directory)
C:\WINDOWS\Cookies If you empty this, you'll lose all cookies. I would leave it and do an excludes on cookies. That way you can save the ones you want.

And I agree, maybe an IE upgrade may solve the original problem for you. Have you considered that?

[valjean]

Thank Mosaic,
Thanks for going over that for me.
Those cookies are ones that I am keeping.
They are Opt-Out cookies.
Yes, I have considered that, but I thought we were
trying other things first.
Do you think that is the way I should go?
Again thanks.....Valerie