I get mem dump, stop error.... memory.dmp is 0kb??

[sda]

Ive looked on the support site at microsoft.com

and its pretty straigh forward ... to get information on memory dump stop error use :

dumpchk.exe memory.dmp

but i can't initialise it cause its empty ... and ive got LOTS of those blue screen.

first of all, how come my dmp file is not fulling up ? and second, where could i get information on those blue screen ??? log file (doubt it, check every single one of them) anything ???

thx

[Andy-S]

Do you have the dump options set in advanced/startup/recovery in the system applet in control panel.

You should set "write debugging information" to kernel memory dump initially. Most blue screens can be diagnosed using only the kernel information.

Dumpchk.exe only checks the memory dump to ensure that the data collected is not corrupted. It is does not analyze the dump file for you.

Before looking at memory dumps it is more beneficial to look at the stop error that was generated and try to determine if anything has changed recently that may be causing the error you are seeing. What is the stop error that is displayed?


Cheers
Andy

[sda]

Im actually getting this :

stop : 0X0000000A (0X00000020, 0X00000002, 0X000xf8fe47bc) IRQL_NOT_LESS_OR_EQUAL

elpc3r.sys

...........

Now i normally use this web adress to troubleshoot those error:

http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Ftshoot%2Ftsbluscr%2 Easp

but links inside this troubleshooting page are dead !! I called microsoft and they were suppose to fix it .. still dead

You got any web pages where i can find lots of informations regarding those stop error ?

BTW: I know what dumpchk.exe is suppose to do, i was just wondering how come the file i was checking was empty

thx a lot

[Andy-S]

IRQL errrors are normally due to buggy drivers. Did you check the settings in startup and recovery to make sure that the dump file was specified correctly?



Cheers
Andy

[agoetschy]

Hello,

Could you please tell me where dumpchk.exe is for Win NT & W2K? I appreciate your time.

Thanks,
Allaire

[sda]

its for both, you need to get pstat.exe from the microsoft web site to analyse your system.

match the driver/system file adress that you get from pstat.exe, to your stop error exeption adress you get from dumpchecking your dmp file, and start troubleshooting from there.

If its pointing to ntoskrnl.exe then make sure you have the latest service packs installed.

As a technician, ive also seen a lot of ram issues related to errors like that, if more then 1 stick, replace all with 1 stick you know is working and see if you still get that error.

Good luck

[agoetschy]

I read I needed pstat.exe before, does this exe have the dumpchk file in it? If not where do I obtain dumpcheck?

Thanks,
Allaire