Blank screen (WXP)

[DanK]

When i connect to the internet and open IE the internet works fine, the other user on the pc has the same dial up connection but when they open IE, it opens but doesn't load a page, other pages don't open either its just a blank screen.
E-mails download fine.

What could the problem be?

[BertImmenschuh]

Did the other user install then uninstall ZoneAlarm under his/her profile? I've seen the same problem on a Win98 involving ZA, not pretty.

[DanK]

Thanks for Replying BertImmenschuh.
No, ZoneAlarm hasn't been installed.
They haven't downloaded any programs.

[DanK]

Sorry BertImmenschuh, i tell a lie.
A program called star download had been installed, noticed it in add/remove programs.
Uninstalled it and everything seems to be ok now.

Thanks for your help.

[reghakr]

I'm not sure how reliable, but this was recently posted at Tek-Tips.com:

hey! i just found out how to fix the transparent popup problem in IE6...

<a target="_blank" href=http://support.microsoft.com/default.aspx?scid=KB;EN-US;q259737>http://support.microsoft.com/default.aspx?scid=KB;EN-US;q259737</a>

go here, download and run it...and it replaces Oleaut32.dll to a newer version, and it worked...i can now get popups to work in IE6!!! hope this works for you too!

clevercrow (Visitor) Jan 24, 2002
I want to thank you PROFUSELY for posting that solution. This has been driving me crazy for a couple of weeks. I could only right click to open a new window if afer the transparent "ghost" appeared then clicking "stop" and "refresh". What a nuisance. I have no idea which program I recently installed that clobbered the shell opening but the file mcrepair.exe did the trick. Answer "yes" to overwriting existing files with OLDER ones. That's the WHOLE problem. AGAIN THANKS!

breton (Visitor) Mar 20, 2002
It also works for me (ie 5.5 sp2). I downloaded the patch mcrepair.exe, ran it, only accepted to replace oleaut32.dll, reboot and all is ok. Alleluliah !

Previously I had tried this (taken from this forum):

&lt;&lt;Run each of the following from start/run:

regsvr32 Shdocvw.dll
regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
&gt;&gt;
It didn't work to repair the bug but it indicated me that there was a problem with oleaut32.dll. That's why I decided to replace only this dll

reghakr

[BertImmenschuh]

Glad you found the problem.